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Carole Spiers

Crucial Dialogue at Critical Moments!

There are times when the right words can make all the difference to the outcome of a crisis, conflict or emergency – just as the wrong words may make a bad situation worse. Most managers, dread having to deal with a crisis. But they are the ones who must take the initiative and take control of difficult and sometimes dangerous situations.

This unique keynote speech will focus on the skills that your team require, to frame the right announcements, the right questions, the right answers, to manage individuals and teams affected by emergencies and accidents at work.

Discover the three elements of this successful keynote on crisis management from Carole Spiers as Crisis Intervener and Debriefer from many war zones throughout the world.

Element One: Conflict and Aggression
- Understand types of environments, people and situations that spark anger
- Learn to spot those tell-tale signs of anger and frustration in colleagues
- Handle criticism effectively either on a one to one basis or in a group

Element Two: Handling Distress Through Verbal and Non-verbal Interventions
- Managing silence – knowing what to say / not to say and do
- Study the effects of bereavement, using the Kubler-Ross grief cycle
- The suicide situation - how to support a team in shock

Element 3: Trauma and Crisis
- Understand the stages of crisis and trauma for different human types
- Give the right support to employees in the aftermath of a critical incident
- Prepare for shock-reactions - anger, tears, silence, false euphoria


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