Recognized for more than twenty years as one of the leading authorities on customer-focused relationship management strategies, keynote speaker Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered management consultancy firm. Don now provides audience members with grand insight regarding how you could optimize your organization, customer loyalty, and client experience through his educational keynotes.
Why book speaker Don Peppers?
- He is a best-selling author, blogger, widely-acclaimed keynote speaker, and global phenomenal. Speaker Don Peppers optimizes his skills in offering insight on customer-based relationships and building company culture.
- He is future excellence. A marketing futurist, Don focuses on businesses and how they can compete in a technologically forward, world. Don enlightens through insight and “how-tos.”
- He brings personalization. Speaker Don Peppers personalizes events based around your current market and offers insight on how to optimize relevant customer experiences.
Speaker Don Peppers has written nine books with business partner Martha Rogers, collectively selling well over a million copies in 18 languages. Most recently Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits (Penguin, 2016) uses real-world examples to show how rising customer expectations in a more transparent age have permanently altered the competitive landscape. And Managing Customer Experience and Relationships (Wiley, 2017) is the third edition of their graduate-level textbook, originally published in 2003
Don and Rogers’ first book, The One To One Future (Doubleday, 1993), put forward a paradigm-shifting idea about the business implications of interactivity that soon evolved into the global CRM movement. BusinessWeek said their book was the “bible of the new marketing,” while Tom Peters chose it as “book of the year” and Inc. Magazine’s editor-in-chief called it “one of the two or three most important business books ever written.”
On the strength of the revolutionary ideas cited in The One to One Future, the Peppers & Rogers Group soon grew into one of the world’s leading customer-centric management consulting firms, helping clients in a variety of industries and geographies make money by using data and interactivity to deliver more reliable and relevant customer experiences.
Don served as the CEO of Chiat/Day’s direct marketing unit and was a celebrated ad agency “rainmaker” – exploits he celebrates in his entertaining book Life’s a Pitch: Then You Buy (Doubleday, 1995).
Graduating from the U.S. Air Force Academy with a B.S. in astronautical engineering (seriously!), Don claims he was the only actual rocket scientist in the advertising industry. He also has a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School.
See keynotes with Don Peppers