Keynotes on customer service, leadership, teamwork and change
USA
CSP, CPAE, customer loyalty expert and experienced presenter inducted into the Speakers Hall of Fame
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About Lisa
Keynote
Video
Lisa Ford has over 20 years of experience presenting to businesses, associations and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork and change.
As the creator of “How to Give Exceptional Customer Service,” the #1 selling business video series in the U.S. for over 3 years, Lisa is best known for her work in the areas of customer service. Her other training videos and audio programs include “Developing a Customer Retention Program” and “Building a Customer Driven Organization: The Manager’s Role and Personal Power.” Lisa also customized numerous training videos for clients to use in their ongoing education efforts. Lisa Ford’s most recent book is Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits.
Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, Citgo, American Gas Association, American Diabetes Association, American Veterinary Medical Association, among dozens of other corporate and association clients.
Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association in 2002, and is one of only 140 speakers who have been given that honor over 30 years. She also serves as a Board Member of the College of Arts and Sciences at the University of Tennessee.
See keynotes with Lisa FordKeynote by Speaker Lisa Ford
Face it – front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service and creating loyal customers. This session will cover the environment you must create to encourage a strong, involved team, your role in modeling the right behavior and the strategies to maintain the right service attitude. Other hands-on information includes how to train a staff that’s emotionally equipped to handle front-line intensity, what to discuss at team meetings to keep the momentum, and managing today’s generation of team members.
Keynote by Speaker Lisa Ford
The competition may be able to copy your products or services, but they cannot copy your team. This session will give you the strategies that will set your team apart from the rest. The ideas covered are: how leaders guide success; what the best organizations do; create trust to gain respect; develop operating agreements to ensure accountability; and get the team to make their own decisions. Lisa will also cover the characteristics of a successful team member and how to reward and recognize each team member to keep the motivation high and the team on track.
Keynote by Speaker Lisa Ford
The best way to survive in today’s fast moving and changing workplace is to be better and smarter every day. You must examine what value you add to the organization and your team. This session covers how individuals must make a difference and increase their results daily. People will learn to understand and love change, take risks and action to make things happen. Lisa shares questions to identify what value you add and create an action plan to increase your value. You will also hear how to create your own luck and success and maintain an attitude of energy and enthusiasm. Today’s world is one where everyone must accept that we are all “self-employed”. Lisa will give people a chance to laugh and learn while accepting the new reality.
Watch speaker Lisa Ford in action
Keynote speaker Carlos Piera Serra is a happiness expert with a lot of experience as an HR consultant. For Carlos, happiness is not only a way of life, but also a tool companies can employ to increase efficiency, improve customer service, and...
Speaker Andrew McMillan is a former Customer Service Manager for John Lewis - one of the biggest companies in the UK. Andrew has a broad business expertise but focuses especially on the link between customer experience and employee engagement...
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