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Interview with Robin Crow

Robin Crow is a business veteran who has been exceeding customer expectations for decades. He is the founder and CEO of three customer-driven companies, which have all achieved sustained success. Learn more about him and his speaking career here.

How did you begin your speaking career?

After discovering the world of personal growth 25 years ago, I created my first company Dark Horse Recording and wrote my first book “Jump and the Net Will Appear”. The same week that book was released I spoke in front of 6,000 at the Orlando convention center, it was the most fulfilling experience I’ve ever had. There’s a tremendous sense of satisfaction that comes from connecting with people who are eager to step up and tackle the challenges we all face.


Why do clients typically hire you to speak?

People hire me because I speak from first-hand experience from years in the trenches running my three companies. They know there is a special connection that takes place with their attendees because I understand the setbacks, frustrations and challenges they encounter. That gives us common ground to build on as I share hard-won stories that inspire each audience member to step up and take their performance to the next level.


Do you have one piece of advice for customer service and creating an experience?

No matter how much technology advances, people’s needs remain the same; they want to feel taken care of, to feel special, and to feel like their important. There should be no higher priority than taking care of your existing customers, and to continually search for new ways to create extraordinary experiences for them.


What do you gain personally from being a public speaker?

There’s nothing more fulfilling than meeting attendees and interacting with them at each event. Hearing their stories inspires me to inspire them… to reimagine and rethink the way they approach their customers.


Do you have a favourite experience from your speaking career?

Speaking at the Million Dollar Round Table was not only amazing because of the production and attention to detail, but there were 13 different languages being translated to attendees. It was a powerful reminder that it doesn’t matter where you are from; we all need to lift up and inspire each other.


What can you tell us from “Evolve or Die” that’s still the most relevant today? 

As this century unfolds, it will be our choice to either be the disrupted or the disruptor; your future success will be in direct proportion how you adapt and anticipate change. This is why it’s so important that you rethink, reinvent and reimagine the way you take care of your customers.


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