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Ireland
Transform and inspire your people & organisation to drive change and build a high-performance customer-centric culture with The Change Agent - Alan O'Neill.
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About Alan
Keynote
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Change is all about people and culture, and one sector, in particular, that has probably seen more disruption than any other is retail. Alan’s expertise & involvement in the Selfridges story is one that resonates across all industries. Alan was the lead consultant that navigated Selfridges through the significant change of ‘bricks only’ to ‘clicks and bricks’ . Up to 2004, Selfridges was a sleeping giant – but is now officially the best department store in the world and one of the most profitable.
It is this unrivaled business acumen that has seen Alan chair and speaks at conferences around the world and conducts master-classes with C-Level executives. He asks hard and uncomfortable questions, e.g., Should you refresh your culture to prepare for emerging global challenges? How will you overcome cynicism and resistance to change? How do you overcome complacency and lack of accountability? How will you differentiate with a customer-experience culture? How do you retain the best talent? How do you increase sales in a challenging and disruptive global market?
Alan will adapt his countless stories, business models, and real-life case studies in his specialist topics…and with every engagement, Alan takes time to understand the brief, the objectives, the challenges… also builds empathy before meeting his audience. Energetic, passionate and engaging. Alan will leave your audience with thoughts & ideas that are guaranteed to provoke, inspire and give hope.
See keynotes with Alan O’Neill MBA
How to overcome resistance to change and embrace it as a new norm.
Excellence in Customer Service and Experience is the new battle-ground!
Fast-track your business results with a customer-centric, high-performance culture.
Retail is changing rapidly and becoming even more complex. As an industry, it has probably seen more disruption than almost every other sector. The advancing perfect storm of ferocious on-line competition; changing customer expectations and the infiltration of digital into traditional stores – is a new dynamic. For traditional retailers, coping with that is an ongoing challenge.
In my 35 years retail experience Alan is top of the league. I was also very fortunate to be mentored by him for sometime. A fantastic experience. If he offers this to you then you only need two words. Yes please!
Peter Larkin
“We in the motor industry believe that we can learn a lot from the world of retail. Alan made that clear.
“Alan, your keynote was excellent – it was pitched and presented just right and got the conference off to a great start."
Donnie Tantoco
“We put it up to Alan to deliver a keynote that would really help our members be more professional. He was excellent and we want now want to roll it out to our members.”
Send a simple request. You’ll get a quick reply with fees and availability