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Catherine DeVrye

travels from Australia

Communicator with an Ability to Inspire

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About Catherine

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Keynote speaker Catherine DeVrye has had a challenging and unique life. She has overcome obstacles and she is now known as one of Australia’s most popular and inspirational speakers. She helps people strive towards success for themselves.

DeVrye is a communicator with an ability to inspire. She has proven hands-on international management experience in the private and public sectors- both as a corporate business woman and as a small business owner.

Combining Baby-boomer experience  with Gen Y energy, she has the ‘street cred’ to deliver the results you desire. Her business name sums up her philosophy. CDV Management stands for Clients Deserve Value-and this commitment to quality and excellence will contribute to the success of your next event.

Catherine brings the latest research and theory to life through practical, inspirational and common sense examples. In dynamic presentations to board level or front line staff, she combines humor and substance to inspire, motivate and serve as a catalyst for others to achieve the best in themselves and their organisations.

No wonder people, like the late Sir Edmund Hillary, 1st man on top of Everest, Jack Canfield, co-author of Chicken Soup for the Soul; and countless business leaders- have endorsed her books.

Catherine is a best-selling author of 7 non-fiction books, translated into more than a dozen different languages, including…Hope Happens! Words of encouragement for Tough Times- Hot Lemon & Honey…reflections for success in times of change and Good Service is Good Business…7 Strategies for Success, which was a # 1 best seller in Australia and Taiwan. DeVrye has also co-authored several other books and corporate histories.

Her autobiography, Who Says I Can’t? was nominated for the Australian National Biography Award & published in North America as Serendipity Road.

Catherine is a keen sportswoman and adventurer. She has bicycled over the Andes, scaled peaks in the Antarctic and climbed 20,000’ to the summit of Mt Kilimanjaro. At the Sydney 2000 Olympics, she was given the honour to carry the Olympic Torch on the day of the opening ceremonies. Additionally, she has a heart warming story of her personal journey from an orphanage in Canada-to being a cancer survivor and striving for positivity and success. It is a story she can share with audiences if asked. Yet she believes the biggest challenges of all….are those we face in our everyday lives-as we adopt a positive attitude in the face of adversity to move forward.

See keynotes with Catherine DeVrye

    Keynote by Speaker Catherine DeVrye 

    Paperclips Don’t Grow on Trees – Add Value not cost

    Based on new book, endorsed by Dr. Edward DeBono see how to:

    • Add value to boost the bottom line
    • Eliminate waste & stimulate value
    • Save cents to make dollars

     

    Keynote by Speaker Catherine DeVrye 

    Good Service is Good Business

    From the #1 best seller of the same name and ’The Customer Service Zoo’, attendees will learn how to:

    • Boost your bottom line without increasing cost
    • Use service to differentiate you from your competition
    • Gain market share through exceeding customer expectations
    • Increase brand loyalty by turning complaints into opportunities
    • Combine the high tech and high touch for top results
    • Make minor improvements for major impacts
    • Create customers for life-and a life for yourself!

     

    Keynote by Speaker Catherine DeVrye 

    Conquer the Challenge of Change

    Another best-seller, ‘Hot Lemon & Honey…Reflections for Success in Times of Change’ helps individuals cope with personal and professional change.

    Attendees will see that:

    • The 7 most expensive words in business are…’We have always done it that way’
    • Change is inevitable. Learning from change is optional
    • Winners become victors from change-rather than victims of change
    • As stakeholder expectations change, differentiate between adding value or adding cost
    • Turn common sense into common practice
    • Fight complacency…. Success today does not equal success tomorrow

     

    Keynote by Speaker Catherine DeVrye 

    Turn Obstacles to Opportunities Through True Grit, Hope & Humour

    From best sellers, Who Says I Can’t? and ‘Hope Happens!…Words of Encouragement for Tough Times’, attendees hear how to be more optimistic-but remain realistic. Catherine shares an inspirational personal story, which can be applied to our working lives.

    From early days in an orphanage in Canada-to an education in the USA-to her parents dying of cancer the year she graduated from university-to arriving in Australia jobless and near penniless-to an international career with IBM in Japan-to carrying the Olympic torch, the former Australian Executive.

    Woman of the Year outlines:

    • We can’t always control circumstances but we can always control our attitude
    • Focus on what you can do rather than waste energy on what you can’t do
    • Focus on the positive to produce professional and personal success

    The presentation incorporates analogies from working with street kids in Vietnam, trekking to Timbuktu, cycling over the Andes, sailing to the Antarctic and climbing Mt. Kilimanjaro, participants are reminded not to make mountains out of molehills.

10.09.2014

Interview with Catherine DeVrye

What do you hope people take away from your presentations?

It depends on the brief from the client-as it is often hard for leaders in organizations to be ‘prophets in their own land’… and I see my role as one of reinforcing the key executive message and theme for that conference … And, whether speaking on customer service, change, or being more resilient to turn obstacles to opportunities, I hope that attendees leave every session feeling more empowered as individuals and feeling more positive about the organization they work for.

How are your keynotes unique?

No two are ever the same! Although I offer some practical takeaway ideas, I focus more on shifting attitudes-more of the ‘why to’ than the actual how to –to connect the head and heart –and get straight to the heart of the issues within that organization. I involve the audience on an intellectual and emotional level and use inspirational postcards to have attendees commit to put just one single idea into action within the next 7 days.

What are your top three tips for providing good service?

  • Keep it Simple. Do what you say you will-when you said you world-as you said you would.
  • Clearly set customer expectations; and then under promise and over deliver.
  • Make sure every employee on the team-no matter how junior-understands the important role that they play and it is not their boss who pays their salary –but the actual customer

What is the favorite part of your job?

I love all of it except the paperwork! I find it fascinating to research the company and have a telephone briefing with the organizer to learn more about their goals and then conduct research and determine the most appropriate message for their group. I enjoy the challenge of crafting an individual presentation that is ‘just right’ for the group. Of course, it’s great to receive a good reaction from the audience and organizer and standing ovations are a buzz…but my biggest thrill is when I receive an email 6-12 months later from some anonymous attendee, who says that as a result of what I said, they took action which positively impacted their life.

How can businesses and individuals fight complacency?

The 7 most expensive words in any business are: ‘We have always done it that way.’ So too for individuals…It is important to learn from the past, build on your present strengths but always be open to new ideas for the future…Just ask Kodak what happens when complacency sets in. This leading iconic brand declared bankruptcy in 2012…Ironically, they invented the digital camera but didn’t keep pace with rapid changes in the industry.

What is the best experience you have had as a keynote speaker?

I’ve been privileged to have many amazing speaking experiences on 5 continents…And it’s more important that the audience have the ‘best’ experience…

What is your biggest passion?

On  professional level, helping others to help themselves reach their maximum potential as individuals and organizations.   On a personal level, enjoying the beauty of nature.

See keynotes with Catherine DeVrye
Non-binding request for Catherine DeVrye

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Keynote topics with Catherine DeVrye