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Chip Bell

Customer Focus Expert
Country: USA

Keynote speaker Chip Bell is customer focused and makes sure your organization is too. He delivers memorable and useful keynotes which help elevate customer-centricity and enhance the bottom line. Chip Bell’s ideas and strategies are cutting-edge and can be put in place right after the keynote. Let Chip Bell help you focus on those who matter: The customers.

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Book now at: +44 (0)20 3744 5675 (UK)
Book now at: +1 347 223 5128 (US)

Many Fortune 100 companies have benefitted from Chip Bell’s consumer-centric strategies. He has helped many dramatically enhance their bottom lines and marketplace reputation through innovative approaches and strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best and most effective practices put in place by the organizations leading the customer loyalty charge. He delivers powerful cutting-edge ideas and unique strategies that audiences can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell ensures that all his talks are customized to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.

He is considered a world renowned authority on customer loyalty and service innovation, having written more than 600 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in FortuneBusiness WeekForbesFast CompanyInc. Magazine, and Entrepreneur.  Chip Bell has also authored eight best-selling books including: Managing Knock Your Socks off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. The most resent is his best-selling book, Kaleidoscope:  Delivering Innovative Service That Sparklest. His books have won numerous major awards and been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. He has also been listed among Leadership Excellence Magazine’s top 30 thought leaders.

    Keynote by Speaker Chip Bell

    Innovative Service:  Strategies for Increasing Growth and Profits

    • What do Google, Netflix, Apple, Nike and Amazon have in common other than rapid growth and amazing profits?
    • They all are considered among the most innovative companies, perpetually seek ingenious ways to delight their customers.
    • Remarkable service for today’s picky, fickle and vocal customers requires a constant and deliberate pursuit of innovative ways to make the customers’ experiences sparkly, but consistent; enriching, but profitable.
    • Since value-added has gotten way too expensive; smart organizations focus on value-unique—novel, not just more.
    • Innovative service paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times.
    • Based on three of his national best-selling books The 9½ Principles of Innovative Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Service Magic: The Art of Amazing Your Customers, this lively, provocative session draws on Dr. Chip Bell’s 20+ years working with many of the world’s leading brands to help them stay ahead of their competition by maintaining best-in-class customer experience strategies.
    • Attendees leave with countless cutting-edge techniques and a head full of ideas for either reinventing or reigniting the customer experience they deliver to those they serve.

     

    Keynote by Speaker Chip Bell

    Seriously Sparkly Service: Making Innovative Service Profoundly Remarkable

    • Identify the very best customer service experience you have ever had
    • Today’s customers do not talk or tweet about good service – it has to be unique, special and ingenious.
    • Research shows value-added customer service won’t necessarily provide ROI.
    • Customer service has to be value-unique.
    • In this keynote, Chip will teach his audience how to implement unique and unexpected customer service.
    • Based on Chip’s newest bets-selling book: Kaleidoscope: Delivering Innovative Service That Sparkles, this high-energy session gives you the tools and tips for leading and delivering innovative service that sparkles.

     

    Keynote by Speaker Chip Bell

    Customers as Partners:  Building Profitable Professional Relationships That Last

    • How do you win a customer?
    • For the B2B world the path to success has become a long-term relationship
    • When your customers feel valued in a power-free relationship, their expectations are more realistic and they are more forgiving of mistakes
    • This keynote is particular relevant for B2B organizations who wish to improve their relationships to their customers
    • The keynote is based on Chip’s international best-selling books: Customers as Partners and Dance Lessons:  Six Steps to Great Partnerships in Business
    • Chip’s provides his audience with relevant and practical tools and techniques for building profitable relationships that last.

     

    Keynote by Speaker Chip Bell

    Leading a Customer-Centric Operation

    • Imagine if, just 10 years ago, you invested $100 in a fund up of the most customer-centric companies in the US. Today, your investment would be worth over $650
    • Organizations who put their customers in the center of their planning and execution attract the best employees and keep the best customers.
    • These types of organizations are continually listed on Fortune Magazine’s “100 Best Companies to Work For”.
    • Chip has worked with many of these companies and knows their secrets to success.
    • In this provocative and energetic keynote, he will provide his audience with tools for creating experiences that turn satisfied customers into loyal advocates.
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