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Gerry Brown

Customer Service Expert
Country: UK

Keynote speaker Gerry Brown delivers straight talking, no-nonsense advice and practical solutions to help companies save customers at risk and help develop successful customer service strategies. His many years of experience provide insightful speeches that motivate participants to establish a world class customer experience.

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Book now at: +44 (0)20 3744 5675 (UK)
Book now at: +1 347 223 5128 (US)

Gerry Brown is on a mission to rid the world of bad customer service. Building on three decades of business experience, he provides strategic, operational and educational support through keynote presentations, workshops, seminars and consultancy engagements based on four important principles.

Culture, Commitment, Communication and Community are four fundamental principles that Gerry Brown states are key elements to ensure the development of a successful customer experience strategy. He specializes in helping businesses to understand and utilize these key principles by aligning them with human interactions, process reinvention and operational improvements, to overcome the barriers to delivering a great customer experience.

Gerry has established the role of The Customer Lifeguard and through this persona he helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. He is also a member of the Professional Speaking Association (PSA) and the Global Speakers Federation (GSF) and speaks authoritatively and passionately about the practical, proven, customer service strategies that produce lasting, memorable and measurable results.

As a keynote speaker he designs and runs workshops on customer service and customer experience and he provides engaging keynotes that leave a lasting impact on participants. He speaks authoritatively and passionately about the practical, proven, customer service strategies that produce lasting, memorable and measurable results.

Gerry has furthermore provided consultancy for some of the largest companies in the UK, Canada, and EMEA, and has worked with, and learned from, some of the best customer experience “gurus”.

    Speaker Gerry Brown Keynote Topics

    • Getting your customers to say WOW not OW – And making it delightfully easy – Building the operational framework for your Customer Experience Strategy
    • Nobody said it would be easy! – Overcoming Barriers to Customer Experience Success – Discovering the Four Principles that underpin and drive customer experience strategy
    • Changing Channels – Tune into your customers before they turn you off – Developing the channel strategy that gives customers what they want and need
    • What’s the big deal about Big Data? – The small data is where the money is! – Painting the right picture of the right customer for the right offer at the right time



    Gerry spoke at one of our events on Engagement Strategies. Both the delegates and us were impressed by his level of preparation and professionalism, which translated into his outstanding presentation. Was a pleasure to do business with and would definitely consider having Gerry speak at one of our events in the near future. Highly recommended!

    Malik Fahad, June 2015
    Events Executive at Policy-UK

    Gerry is a great Customer Strategist. I have seen him speak on a couple of occasions and he recently spoke on one of our webinars. He illustrates his delivery with personal examples. I loved his suggestion of moving from an environment where people “put emotions into a drawer marked ‘Not to be opened while at work'” to an environment which “allows human creativity to blossom in all parts of the Customer Journey”.

    The audience clearly agreed. Here is some of the feedback – “Great quality content”, “Got the cogs turning!”, “Great Tips that gave me a new view on processes” and “Great reassurance – we’re not alone!

    Jonty Pearce, May 2015
    Editor at Call Centre Helper

    Gerry presented at our Customer Contact Executive MindXchange 2014 in Lisbon as our Keynote. His in-depth knowledge of the subject matter and smooth presentation skills made him an instant hit. He proved to be an outstanding speaker, very well-rehearsed, and got the point across successfully.

    Caryn Brown, June 2014
    Senior Director of Production, Events Division Frost & Sullivan


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