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James E. Dion

Consultant, Trainer and Author
Country: USA

Our keynote speaker James E. Dion (Jim)  is an internationally acknowledged consultant, trainer and author. He is one of North America’s leading experts on consumer trends, retail technology, selling and service, retail merchandising & operations. He is a captivating speaker and inspires  his audiences with strategic solutions.

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Book now at: +44 (0)20 3744 5675 (UK)
Book now at: +1 347 223 5128 (US)

The retail specialist
James E. Dion (Jim) is an authority in the field of retail and the founder and president of Dionco Inc. – Chicago. Jim graduated from Chicago State University (Illinois) BS and MS in Psychology in 1970 and 1971 and attended Illinois Institute of Technology Ph.D. (abd) in Industrial Psychology and Marketing in 1976.

His retail career already started years before that. In 1964, he started working in a men’s wear store and was appointed Store Manager only five years later. From the beginning, Jim Dion had natural talent in retail. Gathering over 30 years of progressive retail experience working at Sears, Levi Strauss and Gilmore Department Stores, Jim Dion has become one of the most sought-after Retail Consultants and Retail Speakers in the US and internationally.

Jim Dion has taught at Laurier University and Ryerson University and the International Academy of Fashion Merchandising and Design in Chicago. Jim is a regular speaker for the National Retail Federation (NRF) on Retail Trends, Technology, Inventory Control, Best Practices in Sustainable Retail and Store Management.

Jim is the author of several books. His retail selling manual called Retail Selling Ain’t Brain Surgery, It’s Twice As Hard and the The Complete Idiot’s Guide to Starting and Running a Retail Store affirmed his standing as one of the most sought-after experts on retail.

James Dion is a widely recognized retail speaker and has delivered numerous speeches, seminars and workshops for some of the largest companies all around the world. James also studies and evaluates new retail POS, EDI, merchandising systems and CRM software. He lectures on retail trends, technology issues and on the Internet and its use and misuse by retailers and manufacturers. His style is professional and he speaks from practical ‘hands-on’ experience.


    Keynote by Speaker James Dion

    Retail Consumer and Technology trends


    How Technology Is Transforming Retail As We Know It

    Emerging customer-centric technologies are changing the nature of the retail industry. How difficult is it to evaluate current technology options and track future trends? Quite difficult and complex indeed. To help in this process, this presentation reviews emerging technology trends and advances in retail store formats and technologies that businesses should be considering now and in the future. In this presentation you will learn some of the key existing and emerging trends that are impacting consumers and retail.

    Keynote by Speaker James Dion

    Retail Selling and Service, Marketing


    Sales & Service Excellence – When ‘Good Enough’ is No Longer an Option

    These last couple of years have been all about strategies that involved cutting and reducing. As a result, companies with their resources downsized, became known for their ‘good enough’ approach to business. Unfortunately, while this approach might have worked for these companies’ bottom line, it did not work for the customer. With less money in their pocket yet plenty of options, guess where they would go to spend it? Not at the ‘good enough’ stores but at companies that know that this is the time to upgrade their service level. ‘Give more for less’ has become the new imperative where ‘more’ means more attention to the customer’s real needs.

    Keynote by Speaker James Dion

    Retail Merchandising and Operations


    30 Things To Do when Business is Tough To Get

    This workshop could also be titled Retail 101. It is a fast paced look at basic tactics that any retailer can use today to increase business. Great presentation for store owners, managers, and sales associates. None of the strategies are about discounting price. Updated every year. Even if you heard it in the past, you are going to learn new tactics that will make your business thrive.

    Keynote by Speaker James Dion

    Teamwork and Leadership


    Not Every Frog is a Prince – Can you Recognize the Princes (and Princesses) in your Team and Lead them to Success?

    Managing people is never easy; leading them is even harder. What can you learn from Maslow’s Hierarchy of Needs or Hershey and Blanchard’s Situational Leadership? This presentation will give useful insights and teach you  about powerful motivators for individuals and teams.

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James E. Dion’s Keynote Speaking Topics