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Exceptional keynotes on customer relationships and the future of HR

Hochman

Larry Hochman

travels from UK

Customer relationship and corporate culture expert running his own speaking, mentoring, and consulting business

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About Larry

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Keynote speaker Larry Hochman spent 10 years in Senior Management roles with British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and separately, Director of People and Culture - he being the first person in Britain to hold this title. Since 1998, he has been running his own speaking, mentoring, and consulting business.

European Business Speaker of the Year, Author of The Relationship Revolution

Larry Hochman is one of the most popular keynote speakers in the world. He is a globally recognized expert on: Customer Relationships, Corporate Culture, Leadership, Talent Management and The Future of HR.

The sough-after speaker Larry Hochman spent 10 years in Senior Management roles with British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and separately, Director of People and Culture – he being the first person in Britain to hold this title. Since 1998, he has been running his own speaking, mentoring, and consulting business. Larry is one of the most popular keynote speakers in the world and has now delivered nearly 500 speeches in 60 countries and has spoken on every continent.

Alongside his numerous speaking engagements all over the world, our excellent speaker Larry Hochman, who pioneered corporate mentoring work in the U.K. at Air Miles, is personal mentor to several Chief Executives.

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    Speaker Larry Hochman Keynote Topics

    • The customer experience – your only priority
    • Transformational leadership in a changing environment
    • The new marketing – customers do it for you
    • Creating a collaboative culture of change

     

10.14.2014

Interview with Larry Hochman

What sort of experience and knowledge did you gain from your time at  British Airways?

Prior to beginning my speaking career 16 years ago I was a Director at British Airways and the loyalty management company Air Miles in both New York and London. My roles included Director of Customer Service and separately Director of People and Culture (the first person in Europe to have this title), the later role becoming a benchmark for re-inventing HR departments all over the world.

I also pioneered corporate mentoring in Europe and have been the personal mentor to many Chief Executives. I am originally from America, but have lived in Europe for the past 22 years, and currently reside in both London and Venice.

What types of clients have you worked with and helped?

In regard to some of my clients, I have now done 522 speeches in 66 countries.  A partial list of some of my global clients can be found on my web-site at www.larryhochman.com.  Also on my web-site are the most popular keynote subjects so far this year of the 25 speeches I have already done.

What types of issues are most organisations struggling with?

The key issue that all companies face today is how to put the customer at the heart of everything you say, do, promise and deliver in an era when the ‘Customer Experience’ controls your destiny. Two questions matter: Do customers trust you and will they recommend you? If you do not know the answers to those questions, you do not know enough.

Can you give a few tips that would help establish customer loyalty?

Finally, customer loyalty and building customer relationships to last a lifetime should be the galvanising focus for every function in every commercial enterprise everywhere in the world today. Customers are now in control forever, and only transformational leaders who understand this completely and can engineer the kind of change to have this embraced as the key driving force. This can and will guarantee future success for their people and their organisation.

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Keynote topics with Larry Hochman