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Nick Sarillo, Founder and CEO of Nick’s Pizza & Pub, has led his company to extraordinary success by creating a purpose-driven culture that benefits employees and customers alike. With a focus on quality and good relationships with guests, he is proving that companies which value customer and employee happiness highly can become profitable and successful.
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Nick is a successful business owner, author, and speaker on the topics of business culture, entrepreneurship, leadership and customer loyalty.
Nick’s businesses serve as a great example of how living your company’s purpose and values creates a world-class culture achieving award-winning customer service, higher margins and an engaged, productive workforce.
Nick has tapped into what truly makes employees happy and organizations successful. It’s the Trust & Track Leadership™ Method —building trust while tracking the team’s performance along the way, and coaching and course-correcting in the moment. In his talks, Nick shares these real-life ideas, strategies and processes that can turn any small business into a successful, high-performance organization.
Nick is the founder and CEO of Nick’s Pizza & Pub, one of the top ten busiest independent pizza companies in per-store sales in the US. Nick’s has margins nearly twice that of the average pizza restaurant, and an unbelievably low turnover rate. Nick’s Pizza & Pub was named a 2017 “Small
Giant” by Forbes.
In addition, The Nick’s U offers hands-on experiential learning, one and two-day classes, as well as online training courses. Nick’s passion and wisdom has inspired entrepreneurs, business owners, association and corporate leaders to strengthen their organizational culture and engage their team in company results.
Nick is the author of A Slice of the Pie: How to Build a Big Little Business. His work has been featured in Featured in The New York Times, The Economist, Fast Company, Inc. Magazine, Entrepreneur and NBC’s Nightly News.
Do your employees love to come to work? Join Nick Sarillo, author of A Slice of the Pie, and Founder of Nick’s Pizza and Pub as he shares his success secrets to turning any small business into a successful, high-performance organization. One where employees do love to come to work – and it shows, each and every day through their performance. Nick’s is one of the top ten busiest independent pizza companies in the United States with per-store sales and nearly 200 employees. Margins are often twice those of the average pizza joint, while employee turnover is less that 20 percent per year in an industry that averages more than 150 percent. Nick’s ability to bounce back from the brink of bankruptcy serves as a great example of how clearly defining and living your company’s purpose and values can create a world-class culture in any organization and any industry.
The restaurant industry is known for having 150-200 percent employee turnover rates. With almost 200 team members, Nick’s Pizza & Pub maintains less than a 25 percent turnover annually. How can that be? Today’s ever-changing business environment requires a new type of leader to be more effective in the way we coach and develop our people. Be inspired to shift from the dated command-and-control style of leadership and join the Trust and Track Leadership™ movement. Being a Trust and Track leader means you operate in an environment of trust and have the ability to lead your company culture, not just tell people what to do.
Have you ever tipped your server a $1,000 for a $35 restaurant bill? At Nick’s Pizza and Pub restaurants this has happened four times. Nick Sarillo’s compelling and surreal “It’s A Wonderful Life” story about an everyday business that was able to rally and unite an entire community serves as a great example of how clearly defining your company’s purpose and values can create a world-class culture of customer service in any organization and any industry. Enhancing customer service starts with turning your employees into leaders rather than followers. At Nick’s, the word “customer” is actually not part of the language; instead the goal is to create meaningful “guests” relationships and experiences that go beyond a single monetary transaction. Similarly, Nick’s does not have a “staff” hired to perform mind-numbing tasks. Instead Nick’s dynamic “team” of leaders work together as a dedicated family, utilizing their purpose and set of values to find solutions on their own.
Millennials and Gen Z (under the age of 19) has brought unique workforce opportunities. They expect to “feel” heard and want a spot at the table. They expect to be mentored and recognized. At Nick’s Pizza & Pubs restaurants, millennials lead the way – not only do they represent more than 70% of the workforce, they are great leaders and strongly contribute to the bottom line. Nick’s operates a “Business as a School” with processes based on company purpose and values for hiring, onboarding/training, feedback, recognition and more.
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