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Create a WOW experience for your customers

Paul Wearmouth

Paul Wearmouth

travels from UK

International expert and speaker on customer service and customer experience - learn to get ahead of your competition!

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As one of the UK’s leading customer service and customer experience experts, speaker Paul Wearmouth merges his energetic style and passion to deliver a keynote that will exceed your expectations and give your audience the event they deserve. Paul’s approach will turbocharge you and your audience’s creativity to generate more ideas to put into practice!

Why you should book speaker Paul Wearmouth

  • International speaker Paul Wearmouth has worked with customer service in over 20 years with great results. He knows what works, and what doesn’t – and he is not afraid to share!
  • Paul is truly passionate about helping others reach success and this passion shines through on stage and allows for an engaging and captivating experience for you and your audience.

International speaker Paul Wearmouth, the creator of WOW Customer Service and Experience, knows that the only way to stand out from the ocean of competition is to give a world class customer experience and deliver a level of customer service that the competition simply can’t reach.

In every keynote, Paul shares how to WOW your customers from his extensive sales and service experience. Paul speaks with a genuine love and passion for his subject and inspires businesses and brands to think differently about the service they provide their customers.

As a speaker Paul Wearmouth uses energy, humour and authenticity to inspire and challenge your audience to liberate their untapped service potential and generate new and exciting ideas which they can take away and implement with immediate effect.

Paul’s onstage presence makes people sit up and listen. His real life examples and original content will have your audience fixed on how they can take their customer service and experience to a new level; the WOW Level. Paul customizes his keynotes to fit your type of event and audience, but below are examples of his most popular keynotes.

See keynotes with Paul Wearmouth
Keynote by speaker Paul Wearmouth

WOW Customer Service

Most companies give great service, so how do you stand out? WOW Customer Service gives your customers a level of service that the competition simply can’t reach.

From in-flight service to booking a honeymoon or simply ordering lunch in a new restaurant, WOW Customer Service is the new way to deliver incredible value to your customers that generates more sales, more referrals and more customers!

As a keynote or Masterclass WOW Customer Service will inspire your audience to think differently about the service that they deliver to generate new innovative ideas and ways to future proof your Customer Service and your business in both the physical and digital domains.

Discover:

  • How to create WOW moments with all of your customers and deliver a level of service that your competition can’t reach
  • Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique
  • Exceed your customer’s service expectations to delight and excite them in every area of your business
  • Create and Deliver a winning service promise for your people to follow in every area of your business practice
  • What can empower your team, how an individual can deliver massive value in just one service interaction and the strengths needed to deliver a WOW service
  • Maintain the consistency of your service and evolve it to exceed customer demands now and in the future
Keynote by speaker Paul Wearmouth

WOW Customer Experience

Experience is everything, and the WOW Customer Experience keynote will show you how to inspire, influence and excite your customers in every area of your business and customer touch-point both. Discover how your customers psychologically interpret the experience that you offer in ways that are so powerful that they can affect a buy-in or buy-out decision in just three seconds!

Define your key customer experience and use it to deliver the value that your customers truly desire and create unique moments with every customer to deliver more inspiration to buy and demonstrate even more value of your products and services. With real life examples and electrifying ideas, this keynote or masterclass will leave your audience “buzzing” with innovation and ideas that they can implement with immediate effect and evolve to safeguard your business in the future.

Discover:

  • The power of WOW customer experience -Wonderful Opportunities to Win, more sales, more customers and more business
  • How your customers psychologically interpret the experience you provide.
  • Discover how in just three seconds, your customers can buy-in or buy-out of the experience.
  • Create unique moments with every customer to deliver more inspiration to buy and demonstrate even more value of your products and services
  • How to inspire, influence and excite your customers in every area of your business and customer touchpoint
  • Identify how to communicate with your customers in a personalised and individual manor
  • Discover the difference between “Selling” and “Buying” language and how you could be turning your customers off without even knowing
Keynote by speaker Paul Wearmouth

Peak S.A.L.E’s Performance

Selling has changed. It’s no longer about the hard sell, the “Amazing Product” or the lowest price, it’s about real human interactions, and positive human influence.  Discover how to optimise your sales effectiveness by focusing on you, the sales person.

By focusing on 4 key areas that form the corner stones of your selling ability, you will gain a unique insight in to what directly influence your skills, abilities and your impact on those around you. Using real life examples and experience you will discover ways to boost your performance in almost every sales arena.

The 4 key areas that you learn about are:

  • Selling to yourself for greater confidence, awareness, influence and a winning mind set
  • Attention to Detail to keep your mind in the moment, holding and directing a client’s attention and actively listen to gain clarity of information
  • Leaning and developing your unique type of sales language and how to adapt to influence your those around you
  • Understand, create and maintain your energy levels  and keep it alive from begging to end
    Watch speaker Paul Wearmouth in action

    Meet Paul Wearmouth

    See keynotes with Paul Wearmouth
    05.04.2018

    Interview with Paul Wearmouth

    What got you interested in customer service?

    Everyone is a customer of someone, and I noticed very quickly how much stronger the relationships and as a result the sales were with companies who engaged their customers with a positive and passionate service. This, combined with a personal desire to be appreciated by a business that I am spending money with, led the way to me developing some winning strategies to deliver Customer Service and a passion to deliver it well.

    What kinds of clients have you worked with in the past?

    Having worked for a long time in the Retail industry, I had a unique opportunity to do business with everyone from a CEO to a student in most industries imaginable. It gave me the ability to talk to many different people and learn the different styles that they communicated in and bought in. This was a transferable skill which allowed me to work with many different industries to help develop their service and experience processes. From medical professionals such as Opticians and Dentists through to direct sales companies and Banking and Finance, they all share one key similarity, the Customer should be the key focus.

    How would you describe an ideal customer service experience?

    Customers articulate experience in a few different ways. But essentially it needs to be welcoming, positive and genuine. I always share that you have just 3 seconds to provide a positive and sales oriented customer experience based on what they will see, hear and feel. If you were to look at your business as a theatre production, customer service would be your star performer and the entire show would be the experience that the customer took away with them. So it needs to be consistent throughout your business and from everyone who works there.

    What do you gain personally from being a public speaker?

    A clear sense of being able to share a message that will help individuals and businesses alike become more successful in a rapidly changing business world.

    What would you recommend as 3 habits for achieving success?

    • Mind set – “Believe and you achieve, doubt…and you’re out”
    • Vision – You have to see where you are going but you have to live and work in the moment because what you get tomorrow is a result of what you do today
    • Persistence – The most successful people will tell you that they have got it wrong more times than they have ever got it right. Keep going and keep evolving things as you only fail when you give up.

    You’ve worked in many different industries, is there any specific industry you find particularly interesting?

    I love to work with all industries who have live interactions with customers. Regardless of the medium that they use to do so. But the industries I do love to work with are those who change the language a little. For example, if you work with a business you deal with “Customers” or “Clients” whereas a medical professional will use the term “Patients”. They all have personal needs, they still pay the bills but the language changes from “Service” to “Care” and with it a new set of criteria and challenges.

    See keynotes with Paul Wearmouth
    Non-binding request for Paul Wearmouth

    Send a simple request. You’ll get a quick reply with fees and availability

    • This field is for validation purposes and should be left unchanged.

    Keynote topics with Paul Wearmouth