Reinhard K. Sprenger

Keynote by Speaker Reinhard K. Sprenger 

Motivation

• Trust is the strongest foundation for customer loyalty, staff motivation and market confidence.
• Reinhard Sprenger is a passionate advocate of putting trust into action in the way companies are run.
• As he shows, management rhetoric is one thing; genuine, deep-seated and widespread trust quite another.
• In the end, real trust will do more for a company’s security than any security measure, exert control more effectively than any control system, and create more value than any value-creation programme.
• As this important new book demonstrates, trust is the single most important issue in management today, and the basis for every truly successful company.
• Yet there is a huge gulf between the rhetoric of trust and the way organizations are actually run.
• Bridging that gulf is one of the foremost challenges for twenty-first century business.
• This book has been written to help managers meet that challenge.

Keynote by Speaker Reinhard K. Sprenger 

Leadership

• All the more recent management concepts such as lean management, kaizen an re-engineering can only take hold if people change their attitudes.
• Independent initiative and courageous innovations are all the more necessary as companies eliminate managerial positions and the gape between levels in the managerial hierarchy grow.
• Sprenger describes, with the help of many examples, what responsibility is and how managers can promote it: by rethinking and making sensible reductions in the scope of their interventions, leaving responsibility with their employees, supporting them in their efforts to succeed, requiring and concluding explicit commitment agreements and giving differentiated feedback messages.
• He demonstrates why it is impossible to “transfer” responsibility or to “empower” employees.
• He argues that role models, visions, supervisory control, persecutor games and zero-defects programs are not valid alternatives.