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Robert Craven

Robert Craven

travels from UK

Customer and Sales Expert

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About Robert

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Robert Craven is a highly sought-after speaker with a specialty in customers (getting and keeping them). He has helped numerous businesses increase their sales and retain customers. His keynotes are a combination of entrepreneurial skill, academic credential and tremendous communication skills that all make for fresh talks filled with useful tips and tools.

Robert is one of the UK’s best-known and most popular speakers and for good reasons.

He helps you get more customers and sales in to your business.

Extremely few UK speakers combine his entrepreneurship thinking credentials, academic credentials, and communication skills.

Unlike many, he is able to combine the wisdom of experience in a fresh and compelling presentation that makes all of that history relevant and pertinent to today’s businesses.

He is not full of theoretical rhetoric; he offers practical solutions – tangible business results.

Robert’s work on customers (getting and keeping them!) has been widely published and acted upon by thousands of businesses.

See keynotes with Robert Craven

    Keynote Topics

    • Customers – and customer experience
    • Strategy – making it happen
    • Marketing – generating revenue
    • Profit – delivering to the bottom line
    • Service Firms – running/growing professional service firms
    • Innovation and Entrepreneurship – making things happen
10.14.2014

Interview with Robert Craven

How did you become a customer service keynote speaker?

After years running and growing my own businesses, I was invited to become director of consulting and training at Warwick Business School. I was then invited to write ‘Kick-Start Your Business’ and ‘Customer is King’ for Virgin. Sir Richard Branson wrote the forewords to both. As soon as they were published, requests to speak at events started flooding in from around the world. My reputation (ability to deliver) then took over!

How do your programmes and keynotes benefit audiences?

My keynotes are very practical and hands-on. The question is always, “And what can you do on Monday morning to make things (even) better in your business? Name three things you will do as a result of today”.

How do you work with clients to prepare your keynotes?

I insist on talking to the conference organiser and ideally to the Chief Exec or Managing Director. I need to know what is going on in the business. What is the recent history? What are the current challenges?  I also need to understand the marketplace and industry so will ask about that as well as doing my own research. I also need to understand the context and purpose of the conference/event: What is the purpose? What do we want delegates feeling, thinking and saying when they leave the venue?

What types of tips can you share here that help attract customers?

I am happy to share blogs (Robert Craven Blog), book samples (Customer Is King: How to Exceed Their Expectations), video quotes and showreels (Customer Is King 2013 – Robert Craven)

What types of results do clients experience after your programmes & keynotes?

I do not believe in quick fixes although a shift in attitude can help. The presentation is a rattle of the cage and asks many questions of the business without threatening the integrity of what is being done already. My job is to show what is possible (and what has been done elsewhere) and how it will make things better for staff, customers and shareholders.

There is a shift in attitude and a commitment to make things (even) better. Often, my presentation is the wake-up call that is required to try that much harder to put the customer back at the centre of the business.

See keynotes with Robert Craven
Non-binding request for Robert Craven

Send a simple request. You’ll get a quick reply with fees and availability

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Keynote topics with Robert Craven