Improve your corporate culture and achieve peak performance
Improve your corporate culture and achieve peak performance
USA
Leadership, performance, and franchise speaker helping business leaders and teams grow their organizations
Request fees and availability5 out of 5 stars
"He's awesome if you want a customized presentation for your group. I have never had a speaker work so hard to become intimate with our issues and opportunities and make the content so relative.
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“Technology means running a franchise; technology means your style of leadership. It’s the techniques and methods that you’re using to accomplish certain objectives, meaning we need to be able to update ourselves and not get comfortable.”- Speaker Scott Greenberg.
Organizations today are searching for someone with credibility to help Elevate their Business to the NEXT LEVEL …Speaker Scott Greenberg shows audience members just that.
Speaker Scott Greenberg, a business game-changer who has the credibility to understand what makes managers and employees thrive, and the kind of experience that keeps customers returning. Fueled with over ten years’ experience as a franchisee of 2 Edible Arrangements, his operations tactics won international recognition with “Best Customer Service” and “Manager of the Year.” Scott is a master of the idea “NEXT LEVEL.” Scott understands first-hand what it takes to transform businesses from average to extraordinary.
Scott has this inspiring ability to zoom in on a company’s opportunities and design game-changing steps to grow the business, build high-performing teams, and create unforgettable customer experiences. Going beyond numbers and profits, Scott delves into the human-side of business to help organizations foster connections, build a loyal brand, and make a memorable impact on the lives of customers and employees. Improving business from the inside out, he co-created an innovative management diagnostic and leadership tool, The Coaching Cure™, that improves employee attitudes and skill-sets — which results in a better performance.
Scott focuses on creating customized and value-driven keynotes and workshops that are engaging for the attendees. The moment Scott steps into the room, attendees know that their business goals and vision are about to become a reality. Having Scott on your team is like replacing that negative voice in your mind with one that is overflowing with strategies, compassion, and dedication in watching you succeed.
Scott provided NEXT LEVEL value to McDonald’s, Great Clips, Anytime Fitness, GNC, Wyndham Hotel Group, National Shoes Retailers Association, Re/MAX, Lyft, Columbia Sports Wear, AmericanHort, NAPO Annual Conference & Organizing Exposition, Financial Planning Standards Council, Aeroseal, Principal Financial Group, National Property Management Association, Bruster’s Ice Cream, Valley Electric Association, PrideStaff, FCS Radiology, American Fruits and Flavors, SeaSpine, Beltone
See keynotes with Scott GreenbergWhen you focus less on what customers spend and more on how customers feel, EVERY transaction will become a marketing opportunity; make them feel great and they’ll do your marketing for you. If you’re ready to learn how TOP businesses stay in the winner’s circle, this presentation is for you. Scott gives you powerful tools to create a service culture that grows loyalty and word of mouth and translates success into bigger ticket sales.
He’ll show you how to replace robotic customer service practices with NEXT-LEVEL customer experiences that ensure customers remember you, talk about you and can’t wait to come back.
Discover Scott’s field-tested and award-winning approach that will help you:
Nothing influences our external results more than the way we manage our internal thoughts. Mental discipline helps us see opportunities and influence others. It allows us to cultivate better relationships and solve problems. When we think better, we work better. And that’s when we get results.
This program will help you replicate the mental strategies NEXT-LEVEL managers use to get ahead. You’ll learn to overcome the most common mental blockers and refocus on the work that matters most. Obtain practical ideas for elevating your personal and professional performance, and lead others to do the same.
Learning Outcomes:
Want to create an environment of continuous personal, professional and organizational growth? It’s time to tap into management strategies top leaders use to create NEXT-LEVEL Employees. Using Scott’s awarding-winning experience from Edible Arrangements, Scott’s counterintuitive approach to building high-performing teams isn’t about how to assemble a functional staff, but how to build a superstar CULTURE.
Discover Scott’s powerful approach to:
Are you ready to go from “My employees don’t care” to “I couldn’t do it without them”? Discover Scott’s proven, a field-tested system that has managers raving! Rooted in real-world experience, this simple coaching system allows managers to quickly diagnose an employee’s needs and prescribe the best coaching method. Whether you’re a CEO or Shift Lead, if you manage other people, The Coaching Cure provides leadership/management actions to help an employee thrive.
A fantastic follow-up workshop to any of Scott’s keynotes…
Get ready to see immediate, powerful results that will:
I thought it was great that he reached out to some of our attendees prior to finalizing his presentation, to ensure value.
Sharon Espinosa
"Scott was very well-received by both our high potential leadership group and our larger group. He was entertaining and engaging, and also delivered meaningful content. We enjoyed working with him and hope to do so again in the future."
"He's awesome if you want a customized presentation for your group. I have never had a speaker work so hard to become intimate with our issues and opportunities and make the content so relative.
"Oh My!!!!! He was fantastic. Both presentations were amazing. He connected very well with both groups and spent time with our guests when he was not speaking. He was very easy to work with and I would recommend him to any group who wants to "up their game"
In this interview, Scott sheds insights on his perspective of entrepreneurship, the importance of staffing, valuing customers, and much more!
-Could you provide us with one example of how your speaking has impacted a direct person/or company?
I presented a half-day program for the regional sales team for a company that sells post-life planning services. It’s a hard sell and a tough job. They struggle to retain their sales force. After my program, the client reported a deeper commitment from their team and an
immediate surge in sales.
-What are some idealistic takeaways for company growth that you believe anyone is able to implement ASAP?
The best way to grow a company is to meet your customers’ needs better than anyone else. The means understanding what their needs are. On the surface it’s our products and services. Beneath the surface is some kind of emotional need. Figure out what that is. Get out of transaction business and get into the experience business. Give them what they came for and make them feel good. That’s the best way to level up your organization. Don’t just fill positions. Build a culture. That’s the underbelly of your brand. It takes ongoing effort, but it’ll pay off big time.
-If there was one piece of insight or advice you would share with entrepreneurs, what would it be?
Running a business is as much an emotional journey as it is a financial one. To go the distance, you need to build your mindset as much as your skill set.
-Why do you feel it is important to focus on customer’s feelings when marketing a product?
It’s the only thing that matters. Nothing drives consumer behavior more than their emotions. If the story of our products and services provides more emotional appeal than our competition’s, we win. At our most basic level, we want to increase pleasure and decrease pain. Our offerings should promise to do one, the other or both.
-In relation to your keynote “THE NEXT-LEVEL EMPLOYEE: Building The Team To Make The Business Thrive” Do you believe its in the staff that you select or how you train the staff you select?
It’s both. We need to recruit people that fit our culture. But if we don’t train them right, coach them appropriately and continuously motivate them, their performance will drop. Busyness is the enemy of leadership. There’s no better use of time than developing your team. Ultimately, that’ll save you time.
-What are some examples of re-engaging your staff after severe burned out?
Praise and acknowledgement are always appreciated. So are new challenges and goals. Putting them in charge of a project or training can also do wonders. People want to keep learning and growing. It’s on management to keep the fire lit.
-Why do you believe that clients should book you for their next event?
I customize every program I present. I speak with the client and interview audience members well in advance so I know what I’m talking about and who I’m talking to. I’ll make sure the group stays engaged and leaves with practical takeaways they can immediately implement. I’m also responsive, on time and will do whatever I can to make your life easier. It’s tough to plan a meeting – I’d love to help!
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