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Dr. Sheila Murray Bethel’s client list reads like a Global Who’s Who of Business, Trade Associations, Education and Government. Sheila Murray Bethel member of the Speaker Hall of Fame with over 3,000 presentations to over two million people in 20 countries. Sheila Murray Bethel brings a broad view of current trends and relevant issues that maximize human resource, solve people problems and increase bottom line results.
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Best Selling Author, Global Expert on Leadership, Change & Customer Service
Successful Business Executive
Business savvy and people smart, Sheila understands how and why people perform at their best and what it takes to build and sustain a successful business. Sheisa thriving entrepreneur, and has built three successful companies.
Health Care: Sheila served for three years as a Founding BOD Member and Director of the Institute for the Achievement of Human Potential, a not-for-profit national leader in innovative rehabilitation of brain-injured children, located in the San Francisco Bay Area.
Training and Development: Sheila was Regional Sales Manager for two years for Adventures in Achievement, a training and development corporation with 5 offices inCalifornia andArizona. In those two years sales went from under $100,000 a month to $1.2 million a month.
Financial Services: The Money Lenders, a California corporation, based in San Francisco had $30million in assets and 30 million workingcapital. Sheila was on the BOD and served as Executive Vice president of Sales and Marketing and COO for four years.
Dr. Bethel iscurrently CEO of the Bethel Leadership Institute whose mission is”…expanding the global dialogue about 21st century leadership and change.”
Sheila holds a PhD in Philosophy with a major in Communications, and has served on the adjunct faculty ofIndianaPurdueUniversity,San FranciscoStateUniversity, and theUniversityofSouthern California. Sheisa currently a member of the Advisory Council forAmstedUniversitybased inMalaysia. Her books are used as course material and are in libraries in 127 universities and colleges worldwide.
Best Selling Author and Columnist
Her latest of five books, A New Breed Of leader, 8 Qualities That Matter Most In The Real World, What Works, What Doesn’t and Why is published in English and Chinese andis winning global praise such as:
“… uniquely in tune with the times…right book right era.”
“… should be read by every business leader.”
“If you wonder whether you are the kind of leader needed in the twenty-first century, you’re about to find out.”
She has been featured in and written for numerous hard copy and on-line publications: USA Today, The Washington Post, The San Francisco Examiner, Investors Daily, Dallas Morning News, Newsweek Australia, The Sydney Sunday Telegraph, Leadership Excellence, Successful Meetings Magazine, and Incentive Magazine; to name a few.
Advisor/Consultant to Leaders
In addition to wide experience in the profit and non-profit world Dr. Bethel has worked on special projects with four U.S. Presidents, Governors, Members of Congress, the Justice Department and the Military. She served on the Board of Advisors of America’s Promise with General Colin L. Powel. Working with the Bush White House in 1990, she and her husband Bill founded the first business school in the old Eastern European block, located inOpole,Poland. Sheila has served on many Board’s of Directors in both the profit and non-profit sectors.
What can you learn by examining the shared values and practices of world-class service organizations such as: Costco, Southwest Airlines, FedEx, the Dorchester Collection Hotels, and Nordstrom’s? Dr. Sheila Murray Bethel has given keynote presentations and conducted seminars for some of the finest service organizations in the world. She carefully explores the compelling evidence of their clear understanding of their reasons for being and their belief in a people-first leadership style. These organizations walk their talk and live an ethic that says “we care as much about our employees as our customers.” They understand that excellent customer service is always trickle down – leader to employee to customer. Sheila challenges commonly held myths about who you think your competition is and why a new perspective is so important. You’ll explore the 3 steps to move from customer service to the enduring quality of value-added customer focus:
Dr. Bethel ties these three concepts together as links in a circular chain that has a single purpose: a satisfied, happy, loyal, referral-generating customer. Sheila offers powerful and practical ideas to help you convert customers into “ambassadors of good will” whose referrals cement your reputation, support your brand and set you apart from your competitors. These 3 strategic tools open the way for you to join the realm of customer service giants and become a trendsetter, not a follower. Unforgettable customer service always begins with an investment in great servant leadership.