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Interview with Laurie Brown

Coach, trainer, facilitator and speaker Laurie Brown, CSP, has a 30 year track record of success working with diverse audiences at all corporate levels all around the globe. Her collaborative, engaging and fun approach makes her a perfect choice for anyone who wants to learn new strategies to be influential and persuasive. Learn more about her in this interview.

What got you interested in communication?

I find communication infinitely interesting. I have been studying communications since I attended college and I am still studying it. Communication is the lifeblood of all relationships, both personal and professional.

 

How are your keynote presentations unique?

Making my programs as interactive and engaging as possible is a passion of mine. Participants will leave with actionable tools and techniques that they can use to improve their communication both at work and at home while having fun. People learn better when they are laughing.

 

Could you tell us 3 habits you think are vital to successful communication?
• Listening more than talking. Really hearing someone is powerful.. It helps with all aspects of your life.
• Challenging your assumptions. Ask questions even when you think you totally understand the other person. Assumptions happen without even thinking. Stop, take a breath, and check in.
• Using chameleon communication. By that I mean match your communication style to the person who you are speaking with. Do they like to process before answering? Slow yourself. Do they prefer to get right to the point? Do the same. Most likely you already modify your style. For instance you don’t talk to your grandmother the same way you talk to your mates at a bar. Try to minimize the communication styles differences whenever you need to be more persuasive.

 

Who or what inspires you?
Those people who use their voices to create change, to provide comfort, to make a difference.

 

Do you have a favourite experience from your speaking career?
Speaking to the government of the Kingdom of Bahrain about improving their customer service. It was wonderful to see that great service is important to all people around the world.

 

Describe yourself in 3 words.
Curious, Energetic, Fun