Viola De Girolami – From Global Brands to Human-Centred Transformation
Viola De Girolami is a keynote speaker, founder and former senior marketing executive who brings over 15 years of corporate experience leading transformation at scale. Her career spans Warner Bros., McDonald’s and Carphone Warehouse, where she worked at the centre of strategic reinvention, digital acceleration and performance-driven change.
Across these organisations, Viola operated where strategy, leadership and execution meet. She saw how ambitious visions succeed when culture and behaviour align – and how even the strongest strategies struggle when the human dimension is overlooked. These experiences now shape her work with leaders navigating complexity, uncertainty and pressure.
Executive Director at Warner Bros.
At Warner Bros., Viola served as Executive Director of Digital Marketing & Data, building the studio’s digital and data capability from the ground up. She led one of the company’s most significant transformations, reshaping how digital strategy and data informed decision-making at scale.
Her work influenced how global cultural phenomena such as Dunkirk, Joker and Barbie were brought to audiences. At the same time, she advised senior leadership on major strategic initiatives, helping bridge commercial ambition with operational reality.
Working inside a fast-moving global studio environment required navigating creative excellence, commercial expectations and organisational complexity. Viola experienced first-hand what it takes to align diverse teams behind a shared direction while delivering measurable results.
Reinvention Under Pressure – McDonald’s and Carphone Warehouse
Earlier in her career, Viola worked at McDonald’s during a defining period of brand reinvention following the reputational crisis triggered by Super Size Me. She witnessed how one of the world’s most iconic brands rebuilt relevance and trust under intense scrutiny.
This period offered a rare perspective on crisis response, brand repositioning and internal cultural alignment. It demonstrated how sustained performance depends on leadership clarity, decisive action and long-term commitment.
At Carphone Warehouse, she contributed to major digital and customer transformation during a time of industry disruption. As consumer behaviour shifted and competition intensified, the organisation was required to rethink how it created value. Viola played a role in driving digital and customer-focused change, strengthening her understanding of transformation in highly competitive markets.
Why Change Succeeds – And Why It Fails
Having lived transformation from the inside across multiple global brands, Viola identified recurring patterns in why change efforts succeed or fail. Strategy alone is rarely the issue. The real challenge lies in leadership behaviour, trust, communication and the invisible dynamics within teams.
To deepen her understanding, Viola undertook formal training in Positive Psychology, integrating behavioural science and human performance into her work. This combination of corporate experience and scientific insight allows her to approach transformation holistically.
Her work today focuses on helping leaders:
Navigate complex transitions with clarity and confidence
Strengthen performance during periods of uncertainty
Align culture and strategy to drive sustainable results
Understand the behavioural patterns shaping decision-making
Build resilience and accountability within leadership teams
Viola translates theory into practical frameworks leaders can apply immediately. Her approach is grounded, strategic and shaped by real-world experience rather than abstract models.
Founder of “What Clients Really Want”
Today, Viola is the founder of “What Clients Really Want”, where she advises organisations and senior leadership teams facing change, performance challenges and strategic transition. She works closely with decision-makers across sectors, helping them see beyond surface-level symptoms and address the structural and human factors influencing results.
Her advisory work spans leadership teams preparing for transformation, organisations seeking stronger performance alignment and businesses navigating strategic inflection points.
Book Viola De Girolami for Your Event
As a keynote speaker, Viola brings clarity, credibility and depth to corporate events, leadership off-sites and conferences. Her talks draw directly from her experience inside global brands and her advisory work with senior leaders.
Audiences value her ability to combine strategic insight with human understanding. She speaks openly about the realities of transformation – the tension, the resistance, the ambition and the breakthrough moments that define lasting change.
Viola delivers keynotes in English, Italian and Spanish, and is comfortable addressing international audiences across industries.
Book Viola De Girolami for your event if you are seeking a speaker who understands transformation from the inside and who can equip leaders with practical, experience-driven insight to strengthen performance in times of change.