The diversity movement fails when it stops at the diversity scorecard. While diversity and inclusion are frequently lumped together, they are fundamentally different challenges, with distinct goals, strategies, and measures of success. Diversity focuses on who is present; inclusion focuses on how people experience belonging, safety, and participation once they’re there.

To move beyond surface-level metrics, we must shift our thinking. Inclusion isn’t just about redesigning the systems that keep people out, it’s about each individual building their daily practices of belonging, safety, and tapping into the power of human connection. The truth is, we already know how to include others, through moments of empathy, openness, and shared purpose. The challenge is making those moments intentional and systemic. 

Audience takeaways

• Discover why diversity and inclusion require different strategies—and why both matter
• Learn the often-overlooked strengths we all naturally possess that support inclusive behavior
• Clarify personal motivations for inclusion and design a practical, individualized plan to lead with greater inclusion every day

The diversity movement fails when it stops at the diversity scorecard. While diversity and inclusion are frequently lumped together, they are fundamentally different challenges, with distinct goals, strategies, and measures of success. Diversity focuses on who is present; inclusion focuses on how people experience belonging, safety, and participation once they’re there.

To move beyond surface-level metrics, we must shift our thinking. Inclusion isn’t just about redesigning the systems that keep people out, it’s about each individual building their daily practices of belonging, safety, and tapping into the power of human connection. The truth is, we already know how to include others, through moments of empathy, openness, and shared purpose. The challenge is making those moments intentional and systemic. 

Audience takeaways

• Discover why diversity and inclusion require different strategies, and why both matter
• Learn the often-overlooked strengths we all naturally possess that support inclusive behavior
• Clarify personal motivations for inclusion and design a practical, individualized plan to lead with greater inclusion every day

Transforming organizational culture isn’t about quick fixes or one-size-fits-all solutions. In fact, it often requires holding space for deep complexity, where passion runs high, diverse perspectives clash, and motivation to collaborate feels elusive.

This session is for leaders who are faced with getting a culture to move from A to B in order to help their organization speak to today’s audiences, maximize workforce engagement and drive wins for their mission. Through stories and lessons drawn from diverse sectors, discover how true culture change depends on more than just inspiring language or having good ideas. It requires designing pathways and containers that practice the change while it's being built.

Sometimes, the deepest changes happen because you built the plane while you were flying it.

Audience takeaways

• Actionable insights from the narratives of complex changes that delivered measurable impact
• Practical strategies to design the container for culture change, where to start, and how to restart when stuck
• Confidence to harness the energy of passionate, diverse teams by weaving bigger, shared visions and without letting conflict stall progress

Every day at work, emotions are present, whether we acknowledge them or not. From stress in high-stakes meetings to joy in a team win, or frustration when things don’t go as planned, our emotional landscape deeply shapes how we show up, how we relate to others, and how well we work together.

That’s why it’s vital to tap into the emotional currents driving our workplaces. The most skilled leaders are able to work with, not around, emotions to drive progress. Crystal suggests that your success requires seeing beyond the tasks at hand, it’s about understanding and addressing the emotions that come with the moment. This insightful and energizing keynote will uncover how key emotions such as the search for meaning, fear, love, grief, and power can elevate workplace wellbeing and team performance.

This talk is for anyone who wants a leadership development topic that invites more authenticity, fosters a healthier workplace, and brings humanity back into the everyday work experience.

Audience takeaways

• Recognize and name common emotions in themselves and others during daily interactions
• Ease the stress that unsaid emotions play in our work lives
• Channel emotions like fear, love, grief, and power to drive progress, instead of serving as invisible barriers
• Empower themselves and those around to bring their full selves in a healthy and supportive way at work