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Learn the business etiquette of the digital age


Jacqueline Whitmore

travels from USA

Leading business etiquette expert and founder and director of a business etiquette company that coaches organizations

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About Jacqueline

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Our keynote speaker Jacqueline Whitmore is the founder and director of The Protocol School of Palm Beach — a business etiquette company that provides communication and leadership training programs, keynotes and executive coaching to leading corporations and organizations worldwide.

America’s leading Business Etiquette Expert

Jacqueline Whitmore has an extensive client base including Booz Allen Hamilton, PNC Wealth Management, Ernst & Young, Office Depot, Bloomingdale’s, Sprint, Burger King Corporation, The Hartford, and the U.S. Department of Defense, among others. She also lectures at colleges and universities throughout the U.S.

Jacqueline is an accomplished writer and the author of Poised for Success, (St. Martin’s Press, Nov. 2011).  Her first book, Business Class: Etiquette Essentials for Success at Work (St. Martin’s Press, 2005), is currently in its 11th printing and has been translated in four languages.  An avid blogger, Jacqueline was recognized by WE Magazine for Women as one of America’s “101 Inspiring Women Bloggers to Watch in 2010.”  She is the editor of the online e-newsletter, The Protocol Post and writes a weekly newspaper column for The Ledger in Lakeland, Florida.

Jacqueline is a popular guest on radio and television shows around the world and has appeared on ABC’s 20/20, CNN International, FOX News, National Public Radio, Anderson Cooper’s AC360°, ExtraTV, and The Daily Show with Jon Stewart.

As a frequent contributor to trade and consumer publications, her advice is sought by numerous publications including The New York TimesUSA TodayThe Wall Street JournalGlamour, CosmopolitanMarie ClaireReal SimpleFortune, and O: The Oprah Magazine.

Jacqueline holds the prestigious Certified Speaking Professional (CSP) designation from the National Speakers Association and the International Federation for Professional Speakers. This is the speaking profession’s international measure of professional platform skill awarded to the top ten percent of speakers worldwide.

Prior to starting her own company, Jacqueline served as the assistant director of public relations and protocol officer for The Breakers Hotel in Palm Beach where she was responsible for managing media relations and training the hotel staff in the nuances of dealing with royalty, celebrities and other VIPs.

See keynotes with Jacqueline Whitmore

    Speaker Jacqueline Whitmore Keynote Topics

    Business Etiquette in the Digital Age

    • How you communicate electronically is just as important, if not more so, than how you communicate with someone in person. Your digital manners speak volumes about your professionalism and attention to detail. Learn how to polish your digital manners with this fun, interactive seminar.
    • Managing Your Online Personal Brand — Mobile Phones and Text Messaging Manners — Phone and Video Conference Call Courtesies — E-mail Etiquette — Social Networking Dos and Don’ts — The Power of the Handwritten Note.


    First & Lasting Impressions …How to Manage Your Personal Brand with Poise, Presence, and Polish

    • Competition in the business arena is fierce and companies are looking for executives who can handle themselves at a trade show as well as in the boardroom. You’ll learn practical ideas and strategies that will help you present a more professional image as well as enable you to move with ease and confidence on any level in the business arena.
    • Topics include: Introducing Yourself and Others – Responding to Introductions – Five Types of Handshakes – Eye Contact – Body Language – How to Remember Names – How to Start and End a Conversation – Business Card Protocol – E-mail Etiquette – Cell Phone Etiquette.


    Dining for Dollars
    …The Art of the Business Meal

    • According to a survey conducted by an independent research firm, 49 percent of chief financial officers said their most successful business meetings, outside the office, were conducted at a restaurant. Furthermore, employers say that a person’s table manners (or lack thereof) may be a deciding factor in securing a signed contract.
    • This program shows you how to polish your dinner party protocol and skillfully overcome anxiety while dining with potential employers or clients. *To enhance the learning experience, an on-site tutorial luncheon or dinner is encouraged.
    • Topics include: Effective Business Entertaining – Host and Guest Duties – Silverware Savvy – Navigating the Place Setting – Body Language at the Table – Handling Accidents – Napkin Etiquette – Seating Etiquette – Eating Various Foods – Toasting – Wine Etiquette – Tipping – American and Continental Styles of Eating –
      The Dos and Don’ts of Dining.


    Mastering Your Mingle-Ability
    …How to Improve Your Networking Skills

    • A majority of executives break out into a sweat thinking about meeting and making conversation with new acquaintances. Companies are looking for persons who can network effectively and adapt to a variety of social and business situations. Learn the art of schmoozing and gain the self-confidence needed to mingle with anyone at any occasion.
    • Topics include: How to Make an Entrance – Small Talk Made Easy – Remembering Names – Art of Handshaking – Introducing Yourself and Others – What Areas of the Room to Avoid and Why – What Foods to Avoid and Why -How to Escape the Conversational Rambler – The Dos and Don’ts of Working the Room.


    Suit Up for Success
    …How to Look Your Best during any Business Occasion

    • Just like real estate, executives need “curb appeal.” If your outward appearance is neat and attractive, people will want to know more about what you have to offer on the inside. What you wear says a lot about who you are and where you want to be. This program shows you how to enhance your personal brand by dressing and speaking more professionally. Learn what your clothing and body language says about you and why dressing too casually can spell costly chaos if you don’t understand the rules.
    • Topics include: Nine Wardrobe Categories – What is Business Casual and How to Wear It Well – Top Ten Wardrobe Blunders – Essential Accessories – Travel Necessities – What Not to Wear and Why – What Your Clothing Says About You.


    Business Class for Women
    …Etiquette Essentials Your Mother Never Taught You

    • During the last 20 years, it’s no surprise that women have changed the face of etiquette in the workplace. Business is indeed a game, and like any game, there are rules to winning. Today’s etiquette rules for women are profoundly different than they were decades ago. During this program, you will learn the secrets to the playbook of success that have helped thousands of women around the country move up the corporate ladder with grace and aplomb. With these tools, you’ll learn how to interact confidently, communicate more effectively, and leverage your power and presence in the workplace.
    • Topics include: Why Men Can Be Late and You Can’t – How to Negotiate with Tact and Testosterone – How to Dine and Entertain Clients and Colleagues Like a Pro – How Your Voice Can Work Against You When You Least Expect It – Ways Your Appearance Can Lead to Self-Sabotage in Business – How to Gain Credibility When Introducing Yourself or Shaking a Man’s Hand – How to Open the Back Door When the Front Door Closes in Your Face.


    The Power of Positive Thanking
    …How to Turn Contacts Into Contracts

    • It’s easy to make a business connection however it’s more difficult to stay connected after the handshake is over. Showing appreciation for others is one of the highest expressions of respect and courtesy and the best way to nurture relationships and stay in touch. In this program, you’ll learn how to make friends first then build business relationships by creatively keeping in touch with potential employers, clients and colleagues. Learn ways to be remembered by sending unique notes, articles, e-mails and gifts.
    • Topics include: The Art of the Handwritten Note – When to Send a Note Versus E-mail – When to Give a Gift – What to Give and What Not to Give – How to Choose the Perfect Gift – How Much To Spend.


Non-binding request for Jacqueline Whitmore

Send a simple request. You’ll get a quick reply with fees and availability

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Keynote topics with Jacqueline Whitmore