Jim Knight

Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results

Leaders face tough challenges in today’s environment. How do you enhance your company’s culture in your current role? How do you establish yourself as a leader that takes your organization’s brand to eleven?

This keynote program teaches all leaders — regardless of title and tenure — how to bring the attitude, aptitude, and work ethic to create an iconic culture with rock star business results.

Leadership That Rocks uses examples from some of the most influential and recognizable figures to show you how to become a culture-driven, versatile leader, and a catalyst for change within your organization. You will learn how to develop your own leadership and to powerfully grow your brand’s culture from within:

Key points include:

• Producing a Virtuous Environment.
• Hiring Rock Stars.
• Enhancing Employee Engagement.
• Creating an Army of Giants.
• Amping Up Communication.
• Fostering Mentorship and Accountability.
• Becoming Heart-Centered.
• Developing Emotional Bank Accounts.

This program will deliver rapid-fire best practices that any leader can immediately put into practice, starting them down the path to rock star success.

Culture That Rocks: How to Amp Up and Revolutionize Company Culture

This high-energy keynote presentation focuses on individuals, departments, and entire companies who are charged with creating, maintaining, and revolutionizing an organizational culture.

Culture That Rocks addresses the many categories of an organization’s culture, including hiring the right talent, creating a differentiated service approach, understanding today’s workforce, enhancing internal collateral, utilizing technology, increasing enterprise wide communication, engaging in authentic philanthropic initiatives, and highlighting the importance of personal leadership.

Key points include:

• Defining Company Culture.
• Understanding Heritage vs. Culture.
• Identifying 3C Employees.
• Creating Brand Ambassadors.
• Amping Up Communication.
• Enhancing Employee Engagement.
• Handling Organizational Change.
• Developing Resiliency.

Regardless of your company’s cultural history or status, this program will inspire attendees to take up the challenge of enhancing their organizational environment.

Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans

How do you turn customers into raving fans? You start by giving them experiences they will never forget.

Whether you sell products or services, the only way to stand out is by treating your customers like rock ’n’ roll royalty — every single time they interact with your company.

Service That Rocks shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic.

This impactful keynote draws on examples from some of the world’s most recognizable brands, along with lesser-known [but equally potent] single-location entities. The result is that when exemplary service permeates your organization’s culture, it will transcend from being transactional to memorable.

Key points include:

• Becoming Customer Obsessed.
• Delivering Personalized Experiences.
• Avoiding Acceptable Mediocrity.
• Eliminating 4-Letter Words.
• Creating Raving Fans.
• Building Mental Shelf Space.
• Writing Yourself into the Story.
• Increasing Value Proposition.

With edu-taining practical advice and actionable tips, this program gives you the ultimate set list to avoid mediocrity and create service so memorable it will transform your customers into devoted fans of the brand.

Building a Rock Star Team: How to Find, Develop, and Keep Brand Ambassadors to Produce Iconic Results

This program is effectively designed to highlight best practices in every area of the Employee Life Cycle. Key strategies include how to tap into the needs of today’s talent pool, and innovative ways to create, maintain, or revive a strong employee culture, regardless of its
current state.

Key points include:

• Understanding the Drivers of Today’s Workforce.
• Finding and Retaining Top Talent.
• Overhauling Onboarding.
• Revolutionizing Training Concepts.
• Designing Effective Collateral.
• Embracing Technology.
• Amping Up Communication.
• Utilizing Performance Management Tools.
• Realizing the Power of Storytelling.
• Fostering Mentorship and Development.
• Celebrating.

All business results (good or bad) occur because of human behaviors. This program explores specific strategies to empower, inspire, and elevate your employees, creating a team of rock stars for your organization.