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Kit Grant

travels from Canada

Expert on Sales and Service

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About Kit

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Keynote speaker Kit Grant is recognized world-wide as a funny speaker, who helps push people outside their comfort zone. He is one of the leading speakers on sales and service and provides necessary tools and techniques for success.

Kit Grant has done more than 2,900 presentations, spread over fifteen countries on four continents. In his time as a speaker, Kit has earned the CSP (Certified Speaking Professional) designation and the CSP (Certified Sales Professional) designation and is thus the world’s first CCSSPP!

He focuses on pushing people beyond their comfort zones to produce the best results they deserve. He has an undergraduate and graduate degree majoring in counseling and psychology.

Kit has owned and operated his own business for more than thirty-five years and previously worked as a school counselor, a clinical psychologist, a manager in the food and beverage industry and as a salesperson and sales manager for a major communications company.

Some of Kit’s achievements include being inducted into the Speaking Hall of Fame in 2000, and serving as the World President of the Global Speakers Federation in 2001-2002. In 2005 he also received the International Ambassador Award for service to the global speaking industry.

In his free time he enjoys to golf almost as much as working. He started the 2012 season with an 8 handicap – and is now working on his putting.

Warning! Some laughter is permitted during Kit’s presentations.

See keynotes with Kit Grant

    Keynote by Speaker Kit Grant

    THE CUSTOMER IS NOT ALWAYS RIGHT!

    • Get The Results You Deserve
    • Service must be part of who you are, not something you must do!
    • Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY.
    • His real life examples will have your audience laughing and learning.
    • Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends.

     

    Keynote by Speaker Kit Grant

    STILL FAILING AFTER ALL THESE YEARS?

    • Success Through Responsibility
    • Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment.
    • Your people will recognize their personal responsibility in moving from where they are to where you want them to be.
    • They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.

     

    Keynote by Speaker Kit Grant

    IT’S NOT MY FAULT!

    • Why Are They Being So Difficult?
    • Working (or living) with other people is sometimes difficult.
    • Kit identifies how different perspectives on life and relationships are both important and challenging.
    • Getting results requires increased understanding of the strengths, limitations, motivators and de-motivators of each person.
    • Your people will never be quite the same after this session as Kit’s humorous examples from both personal and professional situations will have them “rolling in the aisles”.
    • The strength of your organization may depend on recognizing and valuing each person’s uniqueness and contribution to team results.

     

    Keynote by Speaker Kit Grant

    WHO’S THE BOSS?

    • The Manager As A Coach
    • Leading people to successful results requires managers and supervisors to build a motivating workplace where mission and goals are clearly defined.
    • Kit demonstrates the roles of coach, mentor and counselor to enable today’s leader to get the best from each individual.
    • Rewarding performance fairly allows people to understand and appreciate the principles of continuous improvement.
    • As leaders improve communication skills, they build trusting environments that positively impact results.
10.14.2014

Interview with Kit Grant

What do people gain from your keynotes?

  • Recognition of personal responsibility and how it influences all their consequences when they make a choice
  • Understanding that there are almost endless opportunities available outside their comfort zones
  • They have a chance to “lighten up” a bit at the end of a meeting/conference and leave with an incentive to implement what they learned

What are your top three tips for organizations seeking to be more customer focused?

  • Customer service is not the “flavor of the month” — it is something you are, not something you do
  • Desired behavioral outcomes must be modeled consistently by leadership
  • Staff must be rewarded with something other than just monetary reinforcement when they exhibit top-level service delivery
  • #4 … do what your competition is unwilling (not unable) to do

What is your favorite experience you have had as a keynote speaker?

I’m not sure if “favorite” is the right word … after 3000+ presentations, it’s hard to pick a favorite but I do have a few memorable ones:

  • I was presenting at a large conference and after I finished I was advised that the speaker for the following day would not be there because of travel and weather related problems. I offered to stay another day and presented a completely different program — meeting planner thought it was the most amazing thing she had ever seen and “accused” me of saving her entire conference!
  • I had the opportunity to present a 45 minute keynote to many of the top officials from the USMC at a meeting in Orlando — over 100 people in the room with no one under the rank of Major (couple of Generals and many Colonels and Lt. Colonels). They were impressed enough to sign up for a series of 2-day seminar/training programs at 7 different Marine bases in the US and Japan.
  • I delivered a seminar in Unalaska/Dutch Harbor),  the most westerly part of Alaska (4.5 hr. flight from Anchorage in the Aleutian Islands)

How do your life experiences influence your keynotes?

  • I have discovered that most successful people were willing to “do”. Sure planning is important as is knowledge but many times someone will take action and make something happen while others are still “considering” the idea. This is the message I impart when I speak.
  • People having FUN are usually more effective at any task than those who are grumpy.
  • Always do a bit more than expected — it doesn’t take much to really stand out from most others.
  • I have traveled to 15 countries on 4 continents — it’s often beneficial to have exposure to different perspectives although I am always surprised at how much alike we all are.

How do you manage to empower and motivate people?

I am not convinced I have ever motivated anyone to do anything. I make people aware of possibilities, encourage them to act and they either make the decision to follow-through or not. I am full aware I never reach everyone in an audience but if I can make them pay attention and think about how they could make their life better, I think I have accomplished my task. In doing so, I guess I have indirectly empowered them to take more responsibility for their outcomes.

See keynotes with Kit Grant
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Keynote topics with Kit Grant