Renato Mosca
Renato Mosca delivers powerful keynotes on luxury mindset, leadership and customer experience, shaped by decades in global high-end industries.
Why you should book Renato Mosca for your next event
- Renato blends luxury expertise, leadership insight and global field experience to elevate every audience he meets
- His talks transform how teams create value, build trust and deliver meaningful human connection in any customer journey.
- He brings real stories from 60+ countries, sharing practical strategies shaped by multicultural leadership and coaching.
Non-binding request for Renato Mosca
Luxury leadership expert, global trainer and keynote speaker with 25+ years across iconic brands.
Renato Mosca is a global keynote speaker, luxury retail specialist and leadership trainer with more than 25 years of experience across high-end fashion, hospitality, beauty, automotive and corporate environments. Having lived over a decade in Japan and delivered programs in 60+ countries, he brings a rare multicultural perspective to customer experience and leadership. Renato’s keynotes inspire leaders and teams to elevate human connection, refine value-based selling and create unforgettable journeys.
Global expertise shaped by decades in luxury
Renato Mosca has built a career at the intersection of luxury retail, leadership and human behaviour. With over 25 years working across high-end fashion, hospitality, beauty, automotive, art, spirits and corporate sectors, he understands how world-class brands earn loyalty and create long-lasting emotional impact. His background is rooted in retail and expanded through leadership positions that refined his ability to connect teams, customers and culture. This combination gives him a perspective that resonates deeply with audiences looking to strengthen performance in a more human, value-driven way.
Living in Japan for over ten years added a defining layer to his approach. Immersed in a culture known for its precision, craftsmanship and hospitality, he developed a sensitivity to detail and service that continues to shape his work today. Renato has since delivered programs in more than 60 countries, trained over 20,000 people and worked with professionals from more than 90 nationalities. This global exposure allows him to translate cultural diversity into actionable insights on leadership, communication and customer experience.
A speaker who blends luxury mindset and leadership
Renato brings a luxury mindset that goes beyond aesthetics or products. For him, luxury is about intention, emotional relevance and the ability to make clients feel truly understood. His talks guide leaders and teams toward behaviours that build value rather than rely on price. Whether speaking to executives, sales teams or service professionals, he clarifies how the right mindset creates stronger relationships, higher conversion and loyalty that lasts.
His experience managing international business and leading multicultural teams gives his keynotes a strong leadership foundation. Renato understands how organisations grow when leaders communicate clearly, inspire people and adapt to evolving expectations. His sessions explore the skills needed today: emotional intelligence, coaching, influence, resilience and the confidence to lead through complexity.
Training programs that transform customer journeys
Throughout his career, Renato has designed global training programs that shifted the way brands approach their customer journeys. He has worked closely with some of the world’s most iconic names across luxury personal goods, automotive, hospitality, art and spirits, helping teams elevate every step of the experience. His approach is practical, collaborative and grounded in real-life scenarios from the front line of retail and service.
Renato’s ability to turn everyday moments into memorable interactions is one of the reasons organisations trust him. He teaches teams how to listen with purpose, anticipate needs and communicate value in a way that creates stronger emotional impact. These principles are relevant across industries and consistently lead to improved performance and more engaged customers.
Coaching, certifications and continuous learning
Renato is an executive coach and holds certifications in Transactional Analysis 101, Predictive Index and LEGO® Serious Play®. His commitment to personal development is also reflected in his diploma in Leadership and Negotiation from Harvard Law School. These qualifications allow him to decode behaviours, enhance self-awareness and help leaders develop a clearer understanding of how to lead themselves and others.
His coaching style is grounded, direct and supportive. He brings clarity to difficult conversations and helps people uncover the motivations that drive performance. Whether working with senior executives or emerging leaders, Renato delivers guidance that is both strategic and deeply human.
An energetic and authentic keynote presence
On stage, Renato is known for his energy, authenticity and relatable storytelling. He brings real experiences from the world of luxury and leadership stories from teams he has trained, challenges he has faced and insights gained across continents. Audiences appreciate his ability to balance inspiration with concrete strategies they can implement immediately.
Organisations book Renato when they want a speaker who elevates perspectives and equips people with tools that work in real life. His passion for human connection, value creation and leadership excellence makes him a compelling choice for conferences, corporate events and global gatherings.
Keynotes
Keynote by Renato Mosca:
Luxury mindset for non-luxury industries
What luxury brands know about value, experience and loyalty – and how any business can apply it.
Luxury is not about price – it’s about perception, emotion and trust. In this keynote, Renato reveals the strategies luxury brands use to build deep client loyalty, create unforgettable experiences and sell without discounts. The most successful luxury brands don’t compete on price—they compete on experience, relationship and meaning. This keynote uncovers the 'Luxury Mindset': a way of thinking that turns customers into ambassadors and transactions into lasting loyalty
Key Takeaways:
- Luxury mindset principles applicable to any industry
- How to increase perceived value without lowering prices
- Turning service into differentiation
- Practical ways to create emotional connection and loyalty
Target Audience: Banking, Tech, Tourism, Healthcare, Hospitality, Retail, Professional Services, Corporate Teams
Keynote by Renato Mosca:
From front line to boardroom: what 25 years in luxury taught me about humans and execution
An autobiographical, emotional, and deeply human journey from the front line to global stages.
This is not just a keynote—it’s a storytelling experience. Renato shares powerful lessons from his career in luxury retail and leadership across 60 countries. Renato started his career in Japan, adapting to a different culture, supporting teams on the boutique floor, facing clients, learning to deal with what “money cannot buy”. Over 25+ years, he evolved into a global trainer and speaker for top luxury and corporate brands.
Key Takeaways:
- The biggest lessons luxury teaches about human nature
- Why people don’t buy products—they buy emotions
- What truly motivates employees and clients
- The power of authenticity, vulnerability and storytelling
Target Audience: Leaders, Managers, Sales Teams, HR, Entrepreneurs, General Audiences
Keynote by Renato Mosca:
The timeless beauty of luxury: from aesthetic perfection to human connection
Inspired by Coco Chanel’s vision of authentic beauty, this keynote explores the intimate bond between luxury, beauty and immortality (and what it means for today’s aesthetic and wellness industries).
Renato takes the audience on a journey through the evolution of luxury and how luxury and beauty converge around one universal truth: clients no longer seek products, but personal transformation. Personalization, empathy and trust turn every interaction into an emotional journey. In the digital age, the ultimate challenge is to humanize technology and use it to build more authentic relationships.
Key Takeaways:
- Redefining luxury sensorial factor: from “having” to “being.”
- How to transform a beauty journey into a memorable experience
- How empathy and storytelling build loyalty and perceived value.
Target Audience: Aesthetic clinics, medical spa leaders, luxury hospitality,fragrance, skincare, cosmetic and wellness brands, and professionals seeking to elevate client experience and emotional connection
Keynote by Renato Mosca:
Decoding desires and behaviours of luxury customers
Why luxury clients play by different rules — and how to connect with them beyond traditional marketing.
In this keynote, Renato Mosca explores who the modern luxury customer really is — their mindset, behaviours and expectations — and why conventional marketing strategies often fail in this world of aspiration and meaning. Understanding luxury requires looking both forward and back in time. Renato traces how the behaviour of today’s clients, from mature to emerging markets, echoes historical patterns of exclusivity, identity and desire.
The session reveals why the “anti-laws of marketing” define luxury, how social media and online channels are reshaping perception, and what the next generations expect from brands. Participants will learn how to identify key customer typologies, anticipate emotional needs and adapt retail strategies for the future of luxury.
Key Takeaways:
- The profile and psychology of the modern luxury consumer
- Why traditional marketing fails in luxury — and what works instead
- The impact of social media and generational shifts on perception and loyalty
Target Audience: Retailers, brand managers, marketers, sales leaders, and executives seeking to understand customer evolution and emotional drivers in the luxury sector.
Keynote by Renato Mosca:
The art of storytelling in luxury: stories tell and help to sell
Why luxury clients play by different rules — and how to connect with them beyond traditional marketing.
Storytelling is not decoration; it’s strategy. Renato Mosca explains how great luxury brands craft narratives that elevate perception, reinforce heritage and turn presentations into emotional experiences. Participants learn how to balance credibility, emotion and rational appeal to stimulate desire, and how to use evocative language to transport clients into a world of meaning.
By the end of the session, they will know how to design and deliver stories that make the client a central character, transforming every sales moment into an emotional journey that drives loyalty and business growth.
Key Takeaways:
- How storytelling reinforces brand values and heritage
- Stories tell and help to sell
- Using evocative language to engage and seduce customers
Target Audience: Retailers, Business owners, sales teams, brand ambassadors, marketing professionals,
communicators, and leaders who want to use storytelling to elevate brand experience and emotional connection
Keynote by Renato Mosca:
Building reputation in luxury: from product to experience, from service to collaboration
How luxury brands redefine their image and create lasting value through coherence, experience and human connection.
Reputation is not bought — it’s built. Through real stories and industry examples, this keynote explores how luxury companies like Loewe, BMW, Burberry, Moncler and Wynn transformed their image from traditional to iconic. It reveals how collaboration, storytelling and emotional connection shape the modern luxury experience.
The session highlights how leading companies reinvented themselves remaining true to their DNA creating seamless lifestyle experience and how collaboration between divisions became the real driver of excellence.
Key Takeaways:
- Reputation is built through coherence across every touchpoint.
- Collaboration across divisions creates synergy, not competition.
- The new luxury model is human-centric: emotion, trust and authenticity.
Target Audience: Corporate leaders, hospitality and retail executives, marketing teams, and professionals seeking to elevate brand perception and customer experience through collaboration and emotional intelligence.
Keynote by Renato Mosca:
The strength within: unveiling the essence of leadership through self-discovery
Before leading others, we must first learn to lead ourselves.
In a world defined by complexity and change, effective leadership starts from within. Renato guides participants through three essential pillars: self-awareness, emotional intelligence and authenticity. He demonstrates how knowing our values, strengths and emotions allows us to build trust, connect meaningfully and lead with integrity.
Through stories, practical tools and reflection, this keynote inspires leaders to rediscover who they are — and to transform that awareness into a leadership style that motivates, empowers and endures.
Key Takeaways:
- Self-awareness as the foundation of confident, purposeful leadership
- Emotional intelligence as a tool to connect, empathize and communicate
- Authenticity as the ultimate source of influence and trust
Target Audience: Leaders, managers, HR professionals and executives seeking to strengthen self-awareness, emotional agility and authentic impact in their leadership journey
