Belinda Gerdt keynote speaker: global executive, real execution

Belinda Gerdt brings the perspective of a leader who has shaped transformation from the inside across regions, cultures, and complex organizations. With more than 20 years of experience driving digital, customer-led growth, she has helped reshape how companies approach sales, marketing, and customer experience at scale. Her work is rooted in the reality of global leadership: managing multicultural teams, guiding leadership groups through rapid change, and turning strategic ambition into practical capability.

Today, Belinda serves as Chief Marketing Officer at Vodafone Netherlands. Her career spans senior leadership roles at Philips, Microsoft’s Western European headquarters, and Amazon’s EMEA organization in Luxembourg. Across these environments, she has worked at the front lines of how leaders communicate, how customers search for information, and how services are consumed changes that demand faster decisions and sharper customer focus.

Book Belinda Gerdt for your event: customer experience that drives growth

If your organization is aiming for growth, Belinda makes the case for one priority that cuts through the noise: put the customer at the center then lead and execute accordingly. Her keynotes are built for senior audiences who need clarity, direction, and results. Belinda challenges conventional thinking and replaces it with actionable guidance that strengthens leadership, accelerates decision-making, and improves how organizations create value through customer experience.

Her message is direct: customer-centric leadership and the intelligent, effective use of technology are what separate market leaders from the rest. Expectations have shifted people want real-time dialogue with organizations and demand personalized, seamless experiences. Belinda shows what that means for leadership teams today, and how to respond with speed, confidence, and measurable business impact.

From transformation across sales, marketing and CX to leadership confidence

Belinda speaks from the front lines of transformation. She has led complex change programs that connect strategy to execution across sales, marketing, and customer experience especially in high-pressure environments where growth targets are real, and the pace is unforgiving. Her keynotes sharpen leadership thinking by confronting “comfortable assumptions” that hold organizations back, and by offering pragmatic ways to lead through uncertainty.

Audiences leave with more than inspiration. Belinda’s focus is applicability: practical insights that leaders can implement immediately, informed by global case studies and hands-on experience across international organizations. She is known for energizing a room, but also for delivering a clear call to action so leaders know what to do next, not just what to believe.

Bestselling author of four books on customer experience and leadership

In parallel with her executive career, Belinda is the author of four acclaimed books on customer experience and leadership. Her latest book, The Swipe-Right Customer Experience, was published with HarperCollins in the United States one of the world’s Big Five publishers. Her previous work, Customer Experience in the Digital Age, received the Business Book of the Year award in Finland. Her writing reinforces what audiences experience on stage: sharp thinking, modern relevance, and practical frameworks that translate into leadership behavior and customer value.

International board work and a future-focused growth perspective

Belinda is actively involved in international board work, bringing a broad, future-focused perspective on leadership, growth, and technology. This vantage point helps her connect what is happening right now across markets and industries to the decisions leadership teams must make next. She speaks to what international growth truly requires and turns that insight into guidance leaders can use in today’s dynamic business landscape.

The keynote experience: THINK BIG, act fast, lead customer-first

Belinda’s stage presence combines credibility, clarity, and momentum. She inspires leaders to think bigger, act faster, and build growth that lasts by placing the customer at the center of strategy and execution. Expect global case studies, real-world lessons from major technology environments, and a message designed to move teams from intention to action.

Her core call is simple and urgent: THINK BIG strengthen leadership, use technology intelligently, and create genuine, measurable business value through customer experience.