Blake Morgan: Customer Experience Futurist Expert, Author, Keynote Speaker
USA
Blake Morgan is a pioneer of customer experience, a futurist, an author, a keynote speaker, and an Advisory Board Member. She shows companies how to leverage new technologies to deliver exceptional customer experiences.
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Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.
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About Blake
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When Blake first started working in this industry, customer experience was not considered a priority. However, she saw it was an area that really needed to be developed to help people feel good and become loyal customers, which would bring dividends for the company. Blake spent 15 years studying customer experience and traveled the world to see the strategies that client-focused companies implemented to retain their customers.
She has been a pioneer in developing the concept and language of customer experience. As far back as 2007, she set up an online community for customer relationship leaders. Since 2007, Blake has worked for a range of leading companies. In 2015, she founded her own company and loves to share her knowledge and experiences in her keynote speeches.
Blake also runs the award-winning podcast, “Modern Customer,” and has uploaded 120 videos to her YouTube channel. She wrote two best-selling books in 2017 and 2019, with “The Customer of The Future” winning #4 on the “Top 100 Future of Technology Books of All Time” by Book Authority. She has written for leading magazines, has been featured on numerous TV programs, and is considered one of the “Top 50 Keynote Speakers In The World” by Real Leaders Magazine.
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Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.
Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.
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