Blake moved to New York when she was 21 years old after being offered an internship at a magazine. It was here that she got started in customer experience. In fact, she was one of the pioneers of customer experience, helping to develop the concept and the language associated with it.
She has worked with many top companies, earning the title "The Queen of Customer Service" from Meta. After founding her company in 2015, she has become a popular keynote speaker and authored two best-selling books. Blake also runs an online forum, hosts two podcasts, and has a YouTube channel.
Why you should book Blake Morgan for your next event
- Blake will show you the importance of customer experience in today’s world and how it can be leveraged to set your company apart from competitors.
- She shares how new technologies are being used to enhance customer experiences. She helps your employees to understand this complex topic and how innovative strategies can be implemented.
- Blake shows you how to nurture a customer-centric mindset in all of your employees using her WAYS framework. With inspiring real-life examples, she shows how actions can be taken at every level of the framework.
When Blake first started working in this industry, customer experience was not considered a priority. However, she saw it was an area that really needed to be developed to help people feel good and become loyal customers, which would bring dividends for the company. Blake spent 15 years studying customer experience and traveled the world to see the strategies that client-focused companies implemented to retain their customers.
She has been a pioneer in developing the concept and language of customer experience. As far back as 2007, she set up an online community for customer relationship leaders. Since 2007, Blake has worked for a range of leading companies. In 2015, she founded her own company and loves to share her knowledge and experiences in her keynote speeches.
Blake also runs the award-winning podcast, “Modern Customer,” and has uploaded 120 videos to her YouTube channel. She wrote two best-selling books in 2017 and 2019, with “The Customer of The Future” winning #4 on the “Top 100 Future of Technology Books of All Time” by Book Authority. She has written for leading magazines, has been featured on numerous TV programs, and is considered one of the “Top 50 Keynote Speakers In The World” by Real Leaders Magazine.
See keynotes with Blake Morgan