Non-binding request for Dan Gingiss
Dan Gingiss
Customer experience expert, bestselling author, and former Fortune 200 executive helping organizations create remarkable customer loyalty.
Prefer to talk? Call +1 347 223 5128
5.00 of 5
Top rated!
Why you should book Dan Gingiss for your next event
- Learn practical customer experience strategies from a former executive at McDonald’s, Discover, and Humana with 20 years of leadership experience.
- Gain actionable insights, real-world examples, and proven methods that help organizations stand out through exceptional customer experiences.
- Experience an engaging keynote delivered by a Certified Speaking Professional known for combining expertise, energy, and memorable storytelling.
Non-binding request for Dan Gingiss
Customer Experience Expert, Author, & Former Fortune 200 Executive
Dan Gingiss is an internationally recognized keynote speaker, customer experience expert, and three-time author who helps organizations create memorable customer experiences. Drawing on more than 20 years of leadership experience at brands including McDonald’s, Discover, and Humana, he shares practical strategies that turn everyday interactions into competitive advantages. As a Certified Speaking Professional (CSP), Dan combines real-world expertise, engaging stories, and actionable insights that audiences can immediately put into practice. His energetic presentations inspire organizations to elevate customer experience at every touchpoint.
Turning Customer Experience into a Competitive Advantage
Dan Gingiss is one of the most respected voices in customer experience today. As an international keynote speaker, author, and former Fortune 200 executive, he helps organizations understand how remarkable customer experiences drive loyalty, strengthen relationships, and create sustainable business growth.
Throughout his career, Dan has worked with some of the world's most recognized brands, holding leadership positions at McDonald’s, Discover, and Humana. These experiences provided him with a front-row seat to the challenges and opportunities facing organizations that want to build stronger connections with customers. Today, he brings those lessons to audiences around the world through engaging keynote presentations that combine strategic thinking with practical application.
Dan believes that customer experience is more than a department or business function, it is a powerful competitive advantage. His keynotes help leaders and teams identify opportunities to improve customer interactions, strengthen brand perception, and create memorable experiences that keep customers coming back.
Real-World Experience from Global Brands
What sets Dan Gingiss apart is his ability to translate years of executive leadership into actionable insights that audiences can use immediately. His professional background spans more than two decades, during which he led customer experience, marketing, and communications initiatives for major organizations operating at scale.
Having worked inside complex organizations, Dan understands the realities that leaders face when trying to improve customer experience. Rather than relying on theory alone, he shares proven examples, lessons learned, and practical frameworks that have been tested in real business environments.
Audiences appreciate his ability to make customer experience relevant regardless of industry. Whether speaking to executives, customer-facing teams, marketers, sales professionals, or business leaders, Dan provides strategies that can be adapted to a wide range of organizational challenges.
Bestselling Author & Global Thought Leader
Dan is also the author of three books focused on customer experience and business growth. His widely acclaimed book The Experience Maker was ranked by Book Authority among the top customer experience books of all time. Building on its success, he later released the second edition, Becoming The Experience Maker, continuing to help organizations understand how to create meaningful and memorable customer interactions.
Through his writing, speaking, and thought leadership, Dan has become a trusted resource for companies seeking practical ways to differentiate themselves in increasingly competitive markets. His work emphasizes that customers remember how organizations make them feel, and those experiences often determine whether they stay loyal or look elsewhere.
His thought leadership resonates because it is grounded in experience. Rather than focusing on trends alone, Dan helps organizations build customer-centric cultures that deliver consistent value over time.
An Engaging & Memorable Speaking Style
Dan Gingiss is known for delivering keynote presentations that are both educational and entertaining. His dynamic speaking style keeps audiences engaged while ensuring they leave with practical ideas they can implement immediately.
As a Certified Speaking Professional (CSP), one of the highest designations in the speaking industry, Dan belongs to an exclusive group of speakers recognized for excellence in professional speaking. This distinction reflects his commitment to delivering exceptional audience experiences and measurable value for event organizers.
His presentations are filled with real-world stories, practical examples, and memorable insights. Audiences consistently appreciate his ability to simplify complex concepts, create meaningful connections, and deliver content that is both relevant and enjoyable.
The Value Dan Gingiss Brings to Your Event
Organizations choose Dan Gingiss because he brings together executive experience, customer experience expertise, and world-class presentation skills. His keynotes help audiences understand how small improvements in customer interactions can lead to significant business results.
Key reasons event organizers book Dan include:
- More than 20 years of leadership experience with globally recognized brands.
- Expertise in customer experience, customer loyalty, and business growth.
- Certified Speaking Professional (CSP) designation.
- Author of three influential customer experience books.
- Practical strategies supported by real-world business examples.
- Engaging, high-energy presentations that resonate with diverse audiences.
Whether addressing leadership conferences, customer experience events, sales meetings, marketing summits, or corporate gatherings, Dan delivers valuable insights that inspire action long after the event concludes.
Beyond the Stage
Dan’s background reflects a unique combination of business expertise and personal curiosity. He earned a B.A. in Psychology and Communications from the University of Pennsylvania and an M.B.A. in Marketing from Northwestern University’s Kellogg School of Management.
Outside of his professional accomplishments, Dan is a licensed bartender, a passionate pinball enthusiast, and has a memorable story about delivering a pizza to basketball legend Michael Jordan. These personal experiences often add authenticity, humor, and relatability to his presentations, helping audiences connect with him on a deeper level.
When organizations are looking for a keynote speaker who can combine business insight, customer experience expertise, and engaging storytelling, Dan Gingiss delivers a presentation that informs, inspires, and motivates audiences to create experiences their customers will never forget.
Customer Reviews
5 of 5
“Dan’s keynote was not only engaging but extremely relevant no matter what your role is at your company. He left the audience not only excited about customer experience but also empowered to make CX a priority in their day-to-day activities. He had so many great examples, and his energy and passion for CX are infectious!”
Beth Ingebretson, Marketing Communications ManagerAvtex Solutions/TTEC Digital
5 of 5
“Witty, charming, and engaging—Dan’s presentation gave real-world examples that any of our franchisees could begin using immediately. He also engaged with them one-on-one, providing an even deeper level of value. ”
Dana Knudsen, Senior Director of MarketingDippin’ Dots & Doc Popcorn
5 of 5
“His approach to making memorable experiences for our customers was a great mix of reality, humor, and ‘wow’ as we learned better ways to do ordinary things. Better still, he walked his talk, making a memorable experience for our audience so there was chatter all day about his ideas and talking points. ”
Mary Shubin, CEO SOCAP International (Retired)
5 of 5
“He was such a hit that we brought him back!”
Melissa Whirledge, Director of MarketingWalton Communities
5 of 5
“His keynote featured some peak emotional moments that resonated with our audience, while also offering easy-to-implement tactics for them, no matter what size business they owned or worked for . . . Every experience we had with him deepened our trust and confidence. ”
Liz Walz, Vice President of EducationMarine Retailers Association of the Americas
5 of 5
“Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences meant actionable insights for our customers [and] made me rethink my own experiences. Dan is a masterful storyteller, a great human, and a treat to get to meet in person! Highly recommend!”
Deon Nicholas, CEOForethought
5 of 5
“Dan Gingiss is one of the brightest minds on the topics of customer experience, social media and digital experience. He has a wealth of experience and content, and he is a fantastic, engaging presenter.”
John R. Dijulius III, PresidentThe Dijulius Group
5 of 5
“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about customer experence.”
Lindsay Pross, Event & Travel SupervisorBenco Dental
Rated 5.00/5 based on 8 customer reviews
Keynotes
Keynote by Dan Gingiss:
Remarkable by Design: Turn Everyday Interactions into Talk-Worthy Experiences
We’ve been taught for decades that the way to win in business is simple: lower your price, add new features, or outspend the competition on marketing. But what we’ve been taught is wrong.
In today’s marketplace, price wars are a race to the bottom, and product innovation gets copied almost instantly. The truth is, nearly every company is now selling a commodity – whether they admit it or not.
So why do some brands still rise above the noise while others fade into irrelevance?
Because customers don’t talk about transactions. They talk about experiences.
This keynote reveals why the last true differentiator left in business is the one your competitors can’t copy: how you make people feel. And it will leave you WISE to the power of customer experience.
You’ll hear about the state that ranked 50th as a vacation destination and how they turned it around by being Witty. The entertainment powerhouse that used an Immersive experience to create generations of lifelong fans. A restaurant that made its food utterly Shareable without changing the recipe. And why a sparkler is always more Extraordinary than a candle.
It’s not about spending more, adding complexity, or launching massive technology projects. It’s about intentionally designing experiences that are remarkable – worthy of talking about. The result? Your customers become your most powerful marketers. So get ready to see your business through a new lens: the WISE framework for turning every interaction into an opportunity to stand out, inspire conversations, and earn loyalty that money can’t buy.
Are you ready to compete where it actually matters?
Dan's Audiences Will...
- Learn the types of experiences people share most often and why.
- Apply an easy, 5-step framework for creating remarkable, shareable experiences.
- Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
Keynote by Dan Gingiss:
Collective Lift: Why the Future of Performance Is About Multiplying Others
We set our quarterly goals, track everything in spreadsheets, and fill out our performance reviews at year-end. But the system we’re using was designed for a different era – one that rewarded visibility, compliance, and individual output. Not the collaboration, innovation, and leadership that actually drive performance today.
The result? The hidden leaders in your organization – the people who make everyone around them better – go unrecognized. Meanwhile, the loudest voices keep rising.
So what if you could actually identify and measure the people who multiply others?
That’s Collective Lift. It’s about the compounding power of elevating others – and it works at every level, with or without a title.
In this keynote, Dan Gingiss takes audiences inside the real cost of measuring the wrong things – and shows them a better way. You’ll discover how the Chicago Cubs used Collective Lift principles to end a 108-year championship drought. You’ll meet a theme park employee who built the top-performing department in a 17-park chain without a leadership title. And you’ll learn about the two different kinds of leaders who show up when you hit a brick wall at work.
Then Dan introduces three measurement tools that anyone can use to identify hidden leaders and start getting more out of your teams – and a better customer experience to boot.
Because your legacy won’t be your title or what you achieved alone. It will be who achieved more because of you. Become a Collective Lifter today!
Dan's Audiences will...
- Understand why traditional performance systems miss the people who matter most.
- Discover the three measurement tools that identify true leaders at every level of an organization.
- Leave with a concrete action they can take the next morning to start practicing Collective Lift, regardless of their title.
Keynote by Dan Gingiss:
Why Every Employee Is In The Customer Experience Business
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn:
- How different teams such as marketing, finance, and legal shape the customer experience;
- real-life examples of the impact of non-customer facing teams on the end customer;
- how a company-wide commitment to CX improves customer loyalty.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
Dan Gingiss, The Experience Maker - Speaker's Reel
Watch Dan Gingiss in action!
Dan Gingiss: How to Create Engaging Experiences That Get Shared on Social Media
Watch Dan Gingiss in action
