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Dan Gingiss - Customer Experience Expert, Author and Keynote Speaker

Dan Gingiss

travels from USA

A highly experienced customer experience expert, author, coach, podcaster, marketing consultant and keynote speaker. Dan inspires and equips all your staff to become 'The Experience Maker' in your company.

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5 out of 5 stars

"He left the audience not only excited about customer experience, but also empowered to make CX a priority in their day-to-day activities. He had so many great examples and passion for CX are infectious!"

Beth Ingebretson, Marketing Communications, AVTEX Solutions See all references

Why you should book Dan Gingiss for your next event

  • Discover how an exceptional customer experience can become a company’s most important sales and marketing strategy. He shows how all departments in a company should be part of giving a remarkable customer experience.
  • Dan will teach audiences how to make extraordinary customer experiences using his WISER model. He also shares which kind of experiences are more likely to be shared on social media.
  • He will show how the main focus should be on retaining existing customers and not on getting new customers because the best sales strategy are recommendations from very satisfied customers.
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About Dan

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References

Request fees and availability
Dan Gingiss is an expert in developing customer experience. He believes companies are no longer competing in terms of price or products, but the way forward to making a business stand out from its competitors is the unique customer experience they offer their customers. This became very apparent to him when he worked as Head of Digital Customer Experience and Social Media at Discover Financial Services. Dan has a wealth of experience having 20+ years in marketing and customer experience. He has authored 2 books, runs a podcast and established his own company in 2019.

Why you should book Dan Gingiss for your next event

  • Discover how an exceptional customer experience can become a company’s most important sales and marketing strategy. He shows how all departments in a company should be part of giving a remarkable customer experience.
  • Dan will teach audiences how to make extraordinary customer experiences using his WISER model. He also shares which kind of experiences are more likely to be shared on social media.
  • He will show how the main focus should be on retaining existing customers and not on getting new customers because the best sales strategy are recommendations from very satisfied customers.

Dan Gingiss is from Highland Park, Illinois. In 1996, he received his BA in psychology and communication which he later realized were the keys to marketing. He held a number of different positions in customer support and marketing for 10 years whilst at 3 companies. During this time, he took his MBA in marketing.

He then moved on to Discover Financial Services where he gained a lot of experience from a number of different roles in the company. He worked with them for almost 10 years; the last 3 years as Head of Digital Customer Experience and Social Media. It was here that he accomplished his proudest achievement with Discovery Card being awarded the JD Power Award for Customer Service. He went on to hold a number of managerial posts, all the while gaining important knowledge and experiences.

He started his own company in 2019 and has worked as the Chief Experience Officer there ever since. He has given many international keynote speeches sharing what he has discovered, and is a member of the National Speakers Association. He authored his book ‘The Experience Maker’ in 2021 and followed this with ‘Winning at Social Customer Care’. Dan also hosts his own podcast and contributes to Forbes magazine.

See keynotes with Dan Gingiss
Keynote by Dan Gingiss

How A Remarkable Customer Experience Can Be Your Best Sales and Marketing Strategy

Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied. You’ll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable, shareable experiences; and 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who stay longer, spend more, and recommend your company to others.

You’ll walk away from this keynote inspired to go back to work the next day with actionable steps  to create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready for the experience of a lifetime?

Keynote by Dan Gingiss

Why It Pays To BELONG: The Intersection of Diversity, Inclusion & Customer Experience

Co-Presented with Shonnah Hughes

How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before.

Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more. And the spending power is staggering:

  • The LGBTQ+ community has $3.2 trillion in purchasing power. That’s “trillion” with a “T”.
  • African American, Asian American, Native American and Hispanic consumers have a combined $4.9 trillion in purchasing power.
  • One in four people in the United States have some form of disability, and the global purchasing power of people with disabilities is $8 trillion.

So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG. In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.

Audiences will learn:

  • What it means to BELONG and how to create it at your company.
  • Specific examples of companies authentically embracing diverse customers.
  • How diversity and inclusion leads to better products, improved customer experience, and higher profits.
Keynote by Dan Gingiss

Why Every Employee Is In The Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the  impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

Watch Dan Gingiss in action

Dan Gingiss - Speaker Reel

Watch Dan Gingiss in action

Dan Gingiss: How to Create Engaging Experiences That Get Shared on Social Media

Watch Dan Gingiss in action

Dan Gingiss Speaker Reel

See keynotes with Dan Gingiss

References

"I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about customer experence."

Lindsay Pross, Event & Travel Supervisor

Benco Dental

"Dan Gingiss is one of the brightest minds on the topics of customer experience, social media and digital experience. He has a wealth of experience and content, and he is a fantastic, engaging presenter."

John R. Dijulius III, President

The Dijulius Group
Non-binding request for Dan Gingiss

Send a simple request. You’ll get a quick reply with fees and availability

  • This field is for validation purposes and should be left unchanged.
Dan Gingiss
Dan Gingiss

5 out of 5 stars

"He left the audience not only excited about customer experience, but also empowered to make CX a priority in their day-to-day activities. He had so many great examples and passion for CX are infectious!"

Beth Ingebretson, Marketing Communications, AVTEX Solutions See all references

Keynote topics with Dan Gingiss