Dan Gingiss is an expert in developing customer experience. He believes companies are no longer competing in terms of price or products, but the way forward to making a business stand out from its competitors is the unique customer experience they offer their customers. This became very apparent to him when he worked as Head of Digital Customer Experience and Social Media at Discover Financial Services. Dan has a wealth of experience having 20+ years in marketing and customer experience. He has authored 2 books, runs a podcast and established his own company in 2019.
Why you should book Dan Gingiss for your next event
- Discover how an exceptional customer experience can become a company’s most important sales and marketing strategy. He shows how all departments in a company should be part of giving a remarkable customer experience.
- Dan will teach audiences how to make extraordinary customer experiences using his WISER model. He also shares which kind of experiences are more likely to be shared on social media.
- He will show how the main focus should be on retaining existing customers and not on getting new customers because the best sales strategy are recommendations from very satisfied customers.
Dan Gingiss is from Highland Park, Illinois. In 1996, he received his BA in psychology and communication which he later realized were the keys to marketing. He held a number of different positions in customer support and marketing for 10 years whilst at 3 companies. During this time, he took his MBA in marketing.
He then moved on to Discover Financial Services where he gained a lot of experience from a number of different roles in the company. He worked with them for almost 10 years; the last 3 years as Head of Digital Customer Experience and Social Media. It was here that he accomplished his proudest achievement with Discovery Card being awarded the JD Power Award for Customer Service. He went on to hold a number of managerial posts, all the while gaining important knowledge and experiences.
He started his own company in 2019 and has worked as the Chief Experience Officer there ever since. He has given many international keynote speeches sharing what he has discovered, and is a member of the National Speakers Association. He authored his book ‘The Experience Maker’ in 2021 and followed this with ‘Winning at Social Customer Care’. Dan also hosts his own podcast and contributes to Forbes magazine.
See keynotes with Dan Gingiss