Former Disney executive inspires organizations to boost creativity
USA
Dan Cockerell began his career as a parking attendant at Disney’s Epcot Center. During his last decade, he oversaw teams in executive roles, such as VP of Magic Kingdom, which entertains more than 20 million yearly guests.
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About Dan
Keynote
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After a successful career with Walt Disney Company, Dan has launched a consulting career. His impactful speeches bring internal and external stakeholders together to transform work cultures. He travels the globe inspiring audiences to take practical steps to improve business performance.
In 1991, after graduating from Boston University with a B.A. degree in Political Science, Dan worked as a parking attendant at the Disney Epcot Center. By 1992, he’d joined a management trainee program in Paris, where he held various positions managing Disney departments, including human resources and guest relations. Five years later, Dan return to Disney in Florida to accept successive executive roles on the Vice President level.
As Vice President of Magic Kingdom in Walt Disney World, Dan directed teams of more than 12,000 workers and entertained more than 20 million annual guests. During his time overseeing large teams, Dan excelled at improving the work culture and recruiting high-performing talent.
Earning an MBA from Rollins College in 2001, Dan had an opportunity to implement best practices in operational roles with Disney. He also served as a speaker for the Disney Institute. Speaking throughout the world, he inspired attendees to improve internal cultures for major corporations, government agencies, and non-profit organizations.
See keynotes with Dan CockerellThe weather is the environment that Mother Nature influences, and culture is the environment that leaders influence. If you want the best chance for success in your organization, focus on your culture. When your employees feel confident, respected, and valued, great things happen.
Dan will talk about how he approached influencing the culture of the Magic Kingdom,and the 12,000 Cast Members that he led.
Before you can lead your people or your organization, you need to learn how to lead yourself. This is counter intuitive, but the reality is that in order to compete at the highest levels, you need to feel good, think clearly, and bring the energy that others will respond to.
Dan will share his approach on how he prepared himself to effectively lead his Magic Kingdom team.
What is the difference between very good and excellent? Your customers expect to get a“very good” experience every time when interacting with your product and your people. “Excellent” is the next level of service that will differentiate your organization and insure that you customers return, and recommend you to others.
Intent to Return is the lifeblood of Walt Disney World. Dan will discuss what he has learned about the guest experience, and what it takes to create magic
In order to create a sustainedexcellent experience for your customer, you first need tocreate a sustained excellent experience for your employees. Dan will talk about the value chain, and how putting your leadership focus on your employees will lead to great service and positive business results.
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