Unlock Brand Loyalty: Transform Customers & Employees into Lifelong Fans
USA
Unlock brand loyalty and business growth with renowned keynote speaker Jon Picoult. Tap into his proven strategies for unforgettable customer and employee experiences.
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Hire him! As our keynote speaker, Jon Picoult spoke with such authority, such passion and such authenticity, that our membership, mainly senior marketing executives, shared that his hour talk was worth their two-day conference admission. Hire him! If you are looking to engage your audience with insightful, purposeful, and actionable concepts, you have that in Jon. Hire him!
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About Jon
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Are you seeking a keynote speaker who can truly elevate your organization’s success? Look no further than Jon Picoult, a renowned authority on customer and employee experience, as well as the leadership traits needed to excel in both domains. With Jon Picoult as your keynote speaker, you’ll unlock the secrets to cultivating loyalty in the marketplace and the workplace, shaping people’s experiences, and leaving a lasting impact on your audience.
Jon Picoult is a recognized thought leader, sought-after advisor, and trusted partner to the C-suite. His insights have been featured in top-tier media outlets such as The Wall Street Journal, Harvard Business Review, and Forbes. His groundbreaking research, including the widely cited study on the ROI of customer experience, has been referenced by industry powerhouses like McKinsey, Deloitte, and Accenture.
What sets Jon Picoult apart is his ability to deliver a new and refreshing perspective. Unlike generic sales and service platitudes, Jon dives deep into science-based techniques that have been proven to enhance how people perceive and remember their interactions with businesses. By leveraging captivating stories and eye-opening studies, Jon unveils the breakthrough strategies that great, admired companies use to turn everyday people into lifelong fans.
When you book Jon Picoult for your event, you’re not just getting a speaker; you’re gaining access to a wealth of expertise and actionable takeaways. Jon’s keynote will leave your audience enlightened and energized, equipped with practical tools and strategies that they can immediately apply in their roles and organizations.
But Jon Picoult’s impact extends beyond the stage. His book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” has become an Amazon bestseller and has been featured in The Wall Street Journal as a top reading pick. Business luminaries such as Horst Schulze, co-founder of Ritz-Carlton Hotels, Hubert Joly, former CEO of Best Buy, and Marshall Goldsmith, a world-renowned executive coach, have praised Jon’s work.
With Jon Picoult’s unique blend of executive experience, academic background, and real-world insights, his keynotes provide a clear value proposition for your organization. By booking Jon Picoult, you’re investing in unlocking the potential to drive brand loyalty, fuel business growth, and create lifelong fans of your brand. Don’t miss out on this opportunity to bring Jon Picoult’s expertise and inspiration to your next event. Secure your Jon Picoult booking today and set your organization on a path to extraordinary success.
See keynotes with Jon PicoultIf you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise behind this keynote, and it will fundamentally change how you think about creating a successful, beloved business.
Jon explains why building customer loyalty requires not just satisfying customers, but impressing them – forging indelible memories which drive the repurchase and referral behavior that is the lifeblood of any thriving business. With fascinating case studies and engaging stories, he reveals the 12 proven, science-based principles that legendary companies use to create truly impressive brand experiences – the kind that turn more sales prospects into customers, and more customers into lifelong fans.
Whether you serve external or internal customers, you’ll emerge from this program with specific, actionable ideas for turning your organization’s customer experience into its greatest competitive advantage.
A great customer experience is like a beautifully choregraphed performance. As with any performance, an important part of this one involves what goes on backstage – in the work environment and with the leaders who shape it.
In this insightful keynote, Jon highlights the parallels between how great companies cultivate engagement with customers, and how great leaders accomplish the same with their workforce. He explains how leaders, via their own personal behaviors and the workplace constructs they create, have an unparalleled opportunity to encourage customer-focused behaviors throughout their organizations.
Lots of companies fly the “easy to do business with” banner. Few ever actually fulfill that promise, as most consumers can attest. In this fascinating talk, Jon reveals how great companies make it not just easy – but completely effortless – for people to do business with them.
Using eye-opening statistics and amusing real-world examples, Jon explains why an effortless customer experience is such a rare and powerful competitive differentiator. In addition, for versions of this keynote geared towards leadership audiences, he explains how to eradicate distracting, unproductive effort from the workplace, so employees can keep their focus where it belongs – on their customers.
The key to delivering a great customer experience? It’s all in your head! That’s because creating a great impression on customers isn’t just about shaping their experiences, it’s about shaping their memories.
In this fascinating program, Jon describes how great companies capitalize on cognitive science to influence how customers perceive and remember their experiences, driving the repurchase and referral behavior that’s at the heart of any successful business. From improving sales close rates to building positive word-of-mouth to enhancing employee engagement – you’ll find the principles outlined in this program to be invaluable.
In 2008-09, during the height of the Great Recession, Hyundai Motors increased its market share by a remarkable 40%. Starbucks lost half its market value during that same economic downturn, yet emerged stronger from the recession, outperforming the S&P 500 by more than six-fold.
Just a few years after the Covid-19 pandemic’s Great Cessation decimated the air travel industry, Delta Airlines bounced back strong, delivering a shareholder return that was more than twice that of its peer group.
These are just three examples of companies that skillfully leveraged Customer Experience strategic principles to not just survive a period of crisis, but to thrive in the aftermath. In this fascinating and timely program, Jon reveals the techniques that smart companies use to strengthen customer loyalty during even the most challenging times.
Jon Picoult has been a cornerstone of our leadership development programs and one of our most highly rated and highly respected speakers. He does his homework to ensure he knows the audience and tailors the content to be fully relevant and insightful. The breadth and depth of the knowledge, perspective, and insight he brings has been invaluable to our leaders. Jon is an impressive, inspiring, and engaging presenter... a true professional in every sense of the word.
Jon really brought the energy! What a fantastic presentation and delivery. He did an amazing job closing out our customer conference, sharing such compelling stories and tips throughout, all carefully tailored to our audience. I heard so many positive comments from the attendees.
Jon’s presentation was the highlight of our conference and his message truly resonated with our audience. The insights that he provided on the behaviors and ‘backstage’ mechanics that influence the experience of both internal and external customers were both inspiring and actionable. Jon’s enthusiasm for delivering a world-class customer experience is contagious!
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