Barton Goldenberg

CRM Hall of Fame speaker delivering engaging keynotes on AI, customer experience, Social CRM and the future of digital business.

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I have had the pleasure of knowing and working with Barton Goldenberg as a partner at Creatio. Barton for us is always associated as a leader and visionary in Metaverse, CRM, and XR. His deep understanding of immersive technologies and his ability to foresee future trends make him an invaluable asset for our company. As an author and a great believer in innovations, Barton always demonstrates thought leadership and a passion for pushing boundaries. His insights have not only shaped our strategies but have also inspired countless others to embrace the transformative power of CRM, No-Code, XR and the Metaverse. Barton's expertise, combined with his forward-thinking mindset positions him as a leading figure in the industry. I highly recommend him to anyone seeking a knowledgeable and innovative partner in navigating the rapidly evolving digital landscape.

Alex Donchuk

Senior Vice President | Global Partnerships and Alliances, Creatio

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Non-binding request for Barton Goldenberg

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+1 347 223 5128 +44 20 3744 5675

Why you should book Barton Goldenberg for your next event

Gain practical insights into AI, Social CRM and customer experience from a CRM Hall of Fame inductee with decades of expertise.
Inspire your audience with engaging storytelling, humor and real-world case studies that turn complex trends into actionable strategies.
Discover future-focused perspectives on the Metaverse, spatial computing and digital transformation tailored to modern business challenges.

Non-binding request for Barton Goldenberg

AI, CRM & Metaverse expert inspiring organizations to innovate

Book Barton Goldenberg for an inspiring keynote that combines deep expertise, engaging storytelling and practical business strategies. As a CRM Hall of Fame inductee and bestselling author of The Definitive Guide to Social CRM, Barton Goldenberg helps organizations understand the future of customer engagement through AI, Social CRM, the Metaverse and spatial computing. His dynamic presentations deliver actionable insights, real-world case studies and fresh perspectives that leave audiences motivated, informed and ready to embrace innovation in a rapidly changing digital landscape.

Book Barton Goldenberg for your event

Barton Goldenberg is a recognized authority on CRM, AI, Social CRM and emerging technologies. With decades of experience helping organizations navigate digital transformation, he delivers keynote presentations that combine strategic insight with engaging storytelling and practical examples. His presentations are designed to help businesses understand evolving customer expectations while exploring the opportunities created by AI, the Metaverse and spatial computing.

As a CRM Hall of Fame inductee and bestselling author, Barton Goldenberg has built a reputation for making complex topics understandable, relevant and actionable. His ability to connect technology trends with real business challenges makes him a highly valued keynote speaker for conferences, leadership events and corporate gatherings around the world.

Organizations looking to inspire their audiences with innovative thinking and practical takeaways consistently choose Barton Goldenberg for impactful presentations that create lasting value.

Barton Goldenberg on AI and customer experience

Artificial intelligence continues to transform the way organizations engage with customers, and Barton Goldenberg helps audiences understand how to use these technologies strategically. His keynote presentations explore how AI is reshaping customer experience, sales, marketing and service operations while creating new opportunities for growth and efficiency.

Barton presents complex technological developments in a clear and engaging way, helping audiences understand both the opportunities and challenges businesses face in the digital era. His sessions focus on practical applications and real-world strategies that organizations can implement to strengthen customer relationships and improve business performance.

Audiences gain insights into topics such as:

AI-driven customer engagement
Social CRM strategies
Emerging trends in spatial computing
Digital transformation and innovation
Future customer experience strategies
Technology-driven business growth

His presentations are highly interactive and filled with examples that make future-focused concepts relevant to today’s business realities.

Engaging keynote presentations with practical value

One of the reasons organizations book Barton Goldenberg is his ability to combine expertise with an engaging stage presence. His keynote sessions are energetic, insightful and tailored to the audience’s needs, ensuring attendees remain engaged from start to finish.

Barton uses storytelling, humor and real-world case studies to create memorable experiences that resonate long after the event. Rather than focusing purely on theory, he delivers practical strategies audiences can immediately apply within their organizations.

His experience speaking at leading industry events such as Gartner 360 and Dreamforce demonstrates his ability to captivate diverse audiences across industries. Whether addressing executives, sales professionals, marketers or technology leaders, Barton Goldenberg creates presentations that inspire innovation and encourage action.

Event organizers value his professionalism, adaptability and commitment to delivering customized content aligned with the goals of each event.

The Definitive Guide to Social CRM

Barton Goldenberg is also widely known for his acclaimed book, The Definitive Guide to Social CRM, which has become a respected resource for organizations seeking to understand the integration of social media and customer relationship management.

The book reflects Barton’s deep understanding of how customer engagement continues to evolve in a connected digital world. His expertise in Social CRM has helped organizations rethink communication strategies, customer loyalty and brand interaction in a rapidly changing marketplace.

Drawing from years of consulting and industry leadership, Barton shares practical insights that help organizations build stronger customer relationships while adapting to emerging digital behaviors. His keynote presentations extend these insights by connecting them to today’s developments in AI, automation and immersive technologies.

Audiences appreciate his ability to translate industry trends into meaningful business opportunities that support long-term growth and innovation.

A future-focused keynote speaker

Technology is evolving faster than ever, and organizations need guidance to understand what comes next. Barton Goldenberg provides audiences with valuable perspectives on the future of business, customer engagement and digital interaction.

His expertise in the Metaverse and spatial computing allows audiences to explore how immersive technologies may influence communication, collaboration and customer experiences in the years ahead. Barton explains these emerging trends in a practical and accessible way, helping organizations identify opportunities without getting lost in technical complexity.

His forward-thinking presentations encourage leaders and teams to embrace innovation while remaining focused on delivering value to customers. By connecting future trends with actionable business strategies, Barton Goldenberg helps organizations prepare for what is next while staying competitive in the present.

When you book Barton Goldenberg for your event, you secure a keynote speaker who combines credibility, innovation and audience engagement in a way that creates genuine impact. His presentations leave attendees inspired, informed and equipped with fresh ideas for navigating the future of business and customer experience.

Customer Reviews

Alex Donchuk Senior Vice President | Global Partnerships and Alliances, Creatio

Barton’s Digital Disruptor keynote was an impressive presentation of relevant knowledge and digital trends. His enthusiasm and energy are contagious, and he is always capable of catching and keeping the audiences’ attention.

Katherine Kostereva CEO, Creatio

There are presentations and then there are moments of discovery and inspiration like we had during your Metaverse presentation. In an audience of baby boomers, Gen X, Millennials, and a few scattered Gen Zs, you grabbed their attention and never lost it. The emotional impact of your presentation was unlike anything I have seen. Even at the end, rarely do we experience such enthusiasm during the Q&A session that follows a presentation. It was as if each attendee saw a picture of their future in the Metaverse and were reacting in awe, concern, excitement, and a few “Oh My God” moments.

Ronald K. Wills President, National Association of Business Owners & Entrepreneurs (NABOE)

Keynotes

Keynote by Barton Goldenberg:

AI & The Metaverse Is Changing Everything

Doing business successfully in the virtual world took a giant leap forward in 2024 with the integration of AI & the Metaverse. The symbiotic relationship between AI & the Metaverse amplifies the capabilities of both technologies and is revolutionizing human interaction, creativity, and well-being in the virtual world. The relationship is already having a significant business and consumer impact. But this relationship also requires careful navigation of potential pitfalls and consideration of its broader societal implications, particularly regarding user privacy and safety.

In his riveting new keynote: “AI & The Metaverse Is Changing Everything” Barton will:

Describe the symbiotic AI & Metaverse relationship in plain English and what this means for how your company will conduct business in the future

Share real-world examples of how AI & the Metaverse are changing everything, including the fascinating story of the new ‘fire’ dress!

Detail AI’s role in the Metaverse: creating avatars, objects, and environments, as well as enabling user-centric experience and faster creation of 3D models

Detail Metaverse’s role in AI: Metaverse serves up customer data to build enhanced AI models

Provide insight into AI & Metaverse user privacy and safety concerns

Offer concrete steps companies can take right now to leverage AI & the Metaverse to achieve enhanced user experience

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Keynote by Barton Goldenberg:

The Trifecta of Innovation: Unraveling Generative AI, Metaverse, and Spatial Computing

The biggest tech revolution of this century has begun. With Generative AI technology already changing the way we conduct business, with 70% of all brands forecasted to be present in the Metaverse by 2027, and with the recent release of Apple’s Vision Pro Spatial Computing platform, to remain competitive every organization needs to understand the implications of these three technologies along with the amazing opportunities they present for your organization. While readying for the successful use of Generative AI, entry into the Metaverse, and harnessing Spatial Computing may seem daunting, the consequences of being late to the party or missing the party altogether are dire – just ask Blockbusters, Borders, or Xerox.

In his riveting new keynote: “The Trifecta of Innovation: Unraveling Generative AI, Metaverse, and Spatial Computing” Barton will:

Provide an overview of what Generative AI, the Metaverse, and Spatial Computing are all about and why they are changing everything.

Make the linkage between Spatial Computing and Metaverse as the new ‘front-end’ and Generative AI as the new ‘back-end’ for conducting your future business.

Share multiple examples of how global, best-in-class B2B, B2C, and B2B2C companies currently leverage Generative AI, the Metaverse, and Spatial Computing.

Walk participants through a proven, 8-step approach
to successfully leverage Generative AI, the Metaverse, and Spatial Computing to ensure your organization’s future.

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Keynote by Barton Goldenberg:

Metaverse and XR/AR/VR Technologies: Reimagining Human Experience and Business Innovation

Discover the groundbreaking advancements in the Metaverse and XR/AR/VR technologies. Explore how the Metaverse and these transformative technologies are reshaping industries, revolutionizing human-computer interactions, and presenting new opportunities for businesses worldwide.

Companies have entered the Metaverse and are applying XR/AR/VR technologies to:

Drive down service costs by up to 65% using ‘remote assist’ technology.

Grow sales revenues by 30% using ‘try-on’ technology.

Cut the time and cost to onboard personnel by 50%, and improve training retention rates by 75% using ‘VR training’ technology.

Enhance customer engagement and customer experience using ‘3D technologies’.

Optimize design and operations using ‘digital twin’ technology.

In his riveting new keynote, XR/AR/VR and the Metaverse: Reimagining Human Experience and Business Innovation, Barton will:

Provide an overview of the Metaverse and XR/AR/VR technologies, and describe how they are reimagining human experience and business innovation.

Present case studies of how the world’s leading innovators have entered the Metaverse to drive down costs, increase revenues, and enhance customer experience.

Walk participants through a proven,8-step approach
to successfully thrive in the Metaverse
.

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