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Ian Cooper

Customer Service & Sales Expert
Country: UK

Ian Cooper is one of Britain’s most highly sought after keynote speakers. His many years of speaking experience enable gim to give smooth talks with a lively anecdotal style. He has helped businesses and organisations of all sizes and types to achieve more success and profitability. He helps businesses develop their competencies within entrepreneurship, business development, conversation, customer service and more.

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Book now at: +44 (0)20 3744 5675 (UK)
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Ian Cooper is an international speaker and author of the ‘Financial Times Guide To Business Development: How To Win Profitable Customers and Clients’ as well as 16 other books. With books published by major global publishers in 13 languages and 56 countries around the world, Ian Cooper is one of the most published non-fiction business / personal development authors in Britain. Ian Cooper is an internationally acclaimed customer service; sales success and business development specialist, who has helped over 900 businesses through his pragmatic and common sense approach.

He is particularly known for his lively, humorous, down to earth and anecdotal style that inspires, educates and entertains. Ian has years of experience as a speaker and has spoken at numerous corporate events, conferences, public and ‘in house’ seminars and ‘after dinner / lunch’. He has presented numerous ‘Masterclass’ tours of his own on various subjects.

In addition to all this, Ian also has more than 30 years of entrepreneurial success in his own right, having created several successful businesses. In his capacity as a business consultant he has advised and helped over 800 businesses of all sizes in many sectors to become more profitable.

In recognition of Ian’s contribution to the fields of customer service; business development and ‘service sector’ marketing he was awarded a Visiting Professorship at Henley Business School, part of the University of Reading.

    Customer Service:

    Customer Service: The Ultimate Marketing and Sales Tool?

    The 10 Commandments of Great Service

    Astonish Your Customers and Clients

    Customer Service: Lessons From The Masters

    Inspired Customer Service: What Are You Missing?


    Unlimited Referrals and Recommendations: The 5 Golden Rules

    The Dating Ritual of Great Sales

    Selling More To Your Existing Customers and Clients

    The Power of Questions: The Key To Sales Success

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