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Cooper

Ian Cooper

Customer Service Speaker
Country: UK

Professor and keynote speaker Ian Cooper is one of Britain’s most highly sought after speakers. His many years of speaking experience enable him to give smooth talks with a lively anecdotal style. He has helped businesses and organisations of all sizes and types to achieve more success and profitability.

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Professor Ian Cooper is an international speaker and author of the ‘Financial Times Guide To Business Development: How To Win Profitable Customers and Clients’ as well as 16 other books. With books published by major global publishers in 13 languages and 56 countries around the world, Ian Cooper is one of the most published non-fiction business / personal development authors in Britain. Ian Cooper is an internationally acclaimed customer service; sales success and business development specialist, who has helped over 900 businesses through his pragmatic and common sense approach.

He is particularly known for his lively, humorous, down to earth and anecdotal style that inspires, educates and entertains. Ian has years of experience as a speaker and has spoken at numerous corporate events, conferences, public and ‘in house’ seminars and ‘after dinner / lunch’. He has presented numerous ‘Masterclass’ tours of his own on various subjects.

In addition to all this, Ian also has more than 30 years of entrepreneurial success in his own right, having created several successful businesses. In his capacity as a business consultant he has advised and helped over 800 businesses of all sizes in many sectors to become more profitable.

In recognition of Ian’s contribution to the fields of customer service; business development and ‘service sector’ marketing he was awarded a Visiting Professorship at Henley Business School, part of the University of Reading.

    Speaker Ian Cooper Keynote Topics

    • Customer Service

    -Customer Service: The Ultimate Marketing and Sales Tool?

    – The 10 Commandments of Great Service

    – Astonish Your Customers and Clients

    – Customer Service: Lessons From The Masters

    – Inspired Customer Service: What Are You Missing?

     

    • The Art of Conversation: How To Get The Most Out Of Business And Social Situations.

     

    The truth is, most people have some level of anxiety in business and social situations, not just at formal events, but also sometimes in simple 1 – 1 situations,  or even in those speculative exploratory meetings with potential leads or contacts.

    It is quite bizarre that everyone is expected to be naturally good at ‘mixing’. Rarely does anyone really address this bluntly, and in truth most people aren’t aware of their own shortcomings. However, with some simple strategies and techniques, confidence grows and results can massively improve. 

    So in this pragmatic presentation always tailored appropriately, Ian Cooper explores the art of conversation in a light, informative and entertaining style to inspire and provoke further thoughts and actions.

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