Creating Remarkable Experiences in The First 100 Days® to Gain a Customer for Life

Losing customers is the biggest threat facing businesses today - and yet most companies don't even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customers disappear in less than one hundred days.

In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your customer experience and customer service efforts that will turn new customers into lifelong fans. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.

Designed to dramatically enhance the bottom line of your business, Joey will share:

How to maximize the beginning of the customer lifecycle to increase engagement

How to reduce customer churn and increase overall profits

How to identify your current customer’s journey and then enhance it

Joey’s entertaining and actionable presentation will give you the tools you need to transform customers into powerful advocates for your brand. The typical business Joey works with sees an increase in profits of 25-100% and an increase in customer referrals of more than 30%. You will leave his presentation with a proven road map for creating remarkable experiences that turn average customers into lifelong fans.

What Your Customers Expect from You Now and What You Need To Do About It

The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. This trend that was already well in motion has been exacerbated by the COVID-19 pandemic, technological advancements, and a society that is increasingly working from home.

By focusing on the evolving expectations of prospects and customers, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts in order to grow market share, increase customer engagement, and foster long-term loyalty.

Joey Coleman will present an informative, inspirational, and interactive keynote designed to show you how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Joey will teach you how to take advantage of this shift by creating remarkable interactions for your customers across the five growing categories of customer expectation: Familiarity, Anticipation, Convenience, Experience, and Similarity.

Designed to dramatically enhance the long-term viability and word-of-mouth reputation of your business, Joey will show you:

How customers will be the next great disruptor in your industry

How inspiring examples of creative companies around the world can spark ideas and showcase best practices for your endeavors

Why customers aren’t evaluating you against your traditional competitors - but rather new brands you’re not even tracking

How to identify your customers’ desires and then build products, services, and systems to fulfill them

How to apply a five-step process for continuing to adapt to your customers’ new expectations going forward

Audience members will leave Joey’s presentation with new insights about current customers' expectations and experiences, as well as innovative ideas for enhancing experiences going forward.

Creating Remarkable Experiences in The First 100 Days® to Create Engaged, Long-term Employees

Finding and keeping quality employees is one of the biggest challenges facing businesses today.

After making huge investments of time, money, and energy to hire new employees, most companies see those employees leave before they’ve meaningfully contributed to the business.

In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your employee experience that will turn new hires into long-term, engaged, committed team members. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the employee lifecycle.

Designed to dramatically enhance the bottom line of your business, Joey will share:

How to maximize the beginning of the employee lifecycle to increase engagement and loyalty

How to reduce employee churn and increase overall profits

How to identify the varied journeys your different employees have and then enhance them

Joey’s entertaining and actionable presentation will give you the tools you need to transform employees into powerful advocates for your brand. You will leave his presentation with a proven road map for creating remarkable experiences that turn new hires into committed, engaged team members.