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Non-binding request for Joey Coleman

Call us

+1 347 223 5128 +44 20 3744 5675
Book Joey

Non-binding request for Joey Coleman

Call us

+1 347 223 5128 +44 20 3744 5675
Joey Coleman

Joey Coleman

USA
Award winning speaker and best-selling author teaches your audience how to retain customers. Joey Coleman helps his audience thing and feel differently about customer experience.
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USA

Prefer to talk? Call +1 347 223 5128

5.00 of 5

Top rated!
4 Client reviews
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 +44 20 3744 5675

Why you should book Joey Coleman for your next event

  • Captivate Your Audience; Joey delivers virtual keynotes, in-person keynotes, and workshops to audiences ranging from 5 to 5,000.
  • Move the Bottom Line; The typical audience member organization increases profits 25-100% after implementing The First 100 Days® strategy.
  • Leave Them Begging for More; 95% of audience members rank Joey in the Top 5 Speakers they've ever seen.

Non-binding request for Joey Coleman

Joey teaches companies to keep their customers and employees
When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience – they call Joey Coleman for assistance. A recognized expert in the field of customer and employee retention, Joey helps organizations turn their customers and employees into raving fans via his entertaining and actionable programs.
With Joey Coleman's First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his best-selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from ranging from small start-ups to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can't talk about publicly!

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time with his wife and two young sons
Joey

Customer Reviews

5 of 5

“Joey's presentation was informational, fact-filled, and engaging to say the least!!! His knowledge
around employee engagement and solutions around the mistakes and pitfalls that many
organizations run into or make was extremely valuable.”

5 of 5

“Joey Coleman is a great presenter. He is entertaining while informative, but most of all impactful.
Joey shared ideas that are immediately actionable (and fun). It will change our mindset forever.”

5 of 5

“Thought provoking, insightful, loved the examples! #1 presenter I've seen.”

5 of 5

“Joey will rock your audience’s world - bringing to life
insights and tools to create lifetime customers and advocates.”

Rated 5.00/5 based on 4 customer reviews

Keynotes

Keynote by Joey Coleman:

Never Lose a Customer Again

Creating Remarkable Experiences in The First 100 Days® to Gain a Customer for Life

Losing customers is the biggest threat facing businesses today - and yet most companies don't even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customers disappear in less than one hundred days.

In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your customer experience and customer service efforts that will turn new customers into lifelong fans. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.

Designed to dramatically enhance the bottom line of your business, Joey will share:

How to maximize the beginning of the customer lifecycle to increase engagement

How to reduce customer churn and increase overall profits

How to identify your current customer’s journey and then enhance it

Joey’s entertaining and actionable presentation will give you the tools you need to transform customers into powerful advocates for your brand. The typical business Joey works with sees an increase in profits of 25-100% and an increase in customer referrals of more than 30%. You will leave his presentation with a proven road map for creating remarkable experiences that turn average customers into lifelong fans.
Request a quote

Keynote by Joey Coleman:

The Changing F.A.C.E.S. of the Customer

What Your Customers Expect from You Now and What You Need To Do About It

The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. This trend that was already well in motion has been exacerbated by the COVID-19 pandemic, technological advancements, and a society that is increasingly working from home.

By focusing on the evolving expectations of prospects and customers, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts in order to grow market share, increase customer engagement, and foster long-term loyalty.

Joey Coleman will present an informative, inspirational, and interactive keynote designed to show you how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Joey will teach you how to take advantage of this shift by creating remarkable interactions for your customers across the five growing categories of customer expectation: Familiarity, Anticipation, Convenience, Experience, and Similarity.

Designed to dramatically enhance the long-term viability and word-of-mouth reputation of your business, Joey will show you:

How customers will be the next great disruptor in your industry

How inspiring examples of creative companies around the world can spark ideas and showcase best practices for your endeavors

Why customers aren’t evaluating you against your traditional competitors - but rather new brands you’re not even tracking

How to identify your customers’ desires and then build products, services, and systems to fulfill them

How to apply a five-step process for continuing to adapt to your customers’ new expectations going forward

Audience members will leave Joey’s presentation with new insights about current customers' expectations and experiences, as well as innovative ideas for enhancing experiences going forward.
Request a quote

Keynote by Joey Coleman:

Never Lose an Employee Again

Creating Remarkable Experiences in The First 100 Days® to Create Engaged, Long-term Employees

Finding and keeping quality employees is one of the biggest challenges facing businesses today.

After making huge investments of time, money, and energy to hire new employees, most companies see those employees leave before they’ve meaningfully contributed to the business.

In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your employee experience that will turn new hires into long-term, engaged, committed team members. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the employee lifecycle.

Designed to dramatically enhance the bottom line of your business, Joey will share:

How to maximize the beginning of the employee lifecycle to increase engagement and loyalty

How to reduce employee churn and increase overall profits

How to identify the varied journeys your different employees have and then enhance them

Joey’s entertaining and actionable presentation will give you the tools you need to transform employees into powerful advocates for your brand. You will leave his presentation with a proven road map for creating remarkable experiences that turn new hires into committed, engaged team members.
Request a quote

  • The First 100 Days - By Joey Coleman

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  • Joey Coleman Full Length Keynote Speaker Presentation

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FAQ

Here are the most common questions about Joey Coleman

Who is Joey Coleman?

Joey Coleman is an award-winning speaker, bestselling author and expert in customer and employee retention. He has worked with organizations including Whirlpool, NASA, Volkswagen Australia, the World Bank and Zappos.

What does Joey Coleman speak about?

Joey Coleman speaks about customer experience, customer retention, employee experience and loyalty. His presentations focus on improving the first 100 days of customer and employee relationships to reduce churn and build long-term engagement.

What is Joey Coleman’s First 100 Days® methodology?

Joey Coleman’s First 100 Days® methodology focuses on creating stronger experiences during the beginning of a customer or employee relationship. It is designed to increase engagement, loyalty and long-term retention.

How does Joey Coleman help companies reduce customer churn?

Joey Coleman helps organizations examine and improve the customer journey, particularly during the first 100 days. His profile notes that many companies lose between 20–70% of new customers during this period.

Does Joey Coleman speak about employee retention?

Joey Coleman applies his First 100 Days® methodology to employee experience as well as customers. He focuses on helping organizations turn new hires into engaged, committed and long-term team members.

Has Joey Coleman written books about customer and employee experience?

Joey Coleman is the bestselling author of Never Lose a Customer Again. The book shares strategies for turning one-time purchasers into long-term customers by improving their experience during the first 100 days.

What results does Joey Coleman’s approach focus on?

Joey Coleman’s approach focuses on retention, referrals and profitability. His profile states that typical businesses he works with see profit increases of 25–100% and customer referral increases of more than 30%.

What professional experience does Joey Coleman have?

Joey Coleman has worked as a criminal defense trial attorney, business consultant and communications professional at the White House. He has also advised Fortune 500 companies and delivered presentations internationally.

How much does a keynote cost?

The short answer is: It depends on the event and the scope of the individual assignment.

The price varies depending on factors such as the speaker, duration, location, language, format, and scope of the event. Feel free to contact us with some information about your requirements and preferences, and we will quickly provide you with a non-binding quote. Contact us here.

Non-binding request for Joey Coleman

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