Change Specialist and top-rated speaker known to share knowledge on change, engagement, and leadershipRequest fees and availability
5 out of 5 stars
Mark kept us glued to our screen, very entertaining and interactive, a true artist!
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Speaker Mark DeVolder is the Change Specialist and a pioneer in the field of transition management. Unique in the industry, DeVolder is one of the few speakers who teaches leaders how to change. As an award-winning speaker and recipient of the Top 10 Speaker Award in Change Management, Mark is a frequent presenter at high-level management meetings around the world, both live and virtual … from coaching NASA rocket scientists how to re-create themselves to the cultural transformation of a $42 billion merger; from pivoting to a safety-first culture in Qatar’s oil industry to preparing Egypt’s largest company to restructure itself. Mark teaches leaders about Perpetual Pivot, the process of adapting to continuous change through reinvention, innovation and anticipation.
In addition to cutting-edge content, Mark brings high-energy, humor and audience interaction to all his presentations. He uses his skill as a master storyteller to draw people into the essence of his message. Whether live or on a virtual stage, Mark has the ability to connect deeply with people: “Mark kept us glued to our screen” and “Mark was inspiring and kept the audience charged.”
Across five continents and in over 25 countries, Mark has worked with a myriad of impressive and diverse organizations, large and small, including NASA, McDonald’s, GE, Autodesk, Coca-Cola, Marriott, Siemens, Medtronic, PepsiCo, Bristol-Myers Squibb, PWC, HILTI, Verizon, Orascom Construction and Monsanto. Mark has engaged and delighted audiences from Monaco to Dubai, from Singapore to London and from Istanbul to Barcelona.
As a researcher, consultant and author, Mark has written the multi-disciplinary book on managing change, entitled, Perpetual Pivot: How the Best Leaders Adapt to Exponential Change. His second book, Get Engaged, is a practical guide for improving employee engagement. Mark’s first publication was his doctoral dissertation which studied the elements of diversity, inclusion and teambuilding, entitled Unity in Diversity Through SynergySee keynotes with Mark DeVolder
Never before have leaders faced our current level of fast and extreme change, where chaos, disruption and crisis have become the norm. Mark asks, how do we successfully navigate through such a world? His answer is that we must learn the skills of Perpetual Pivot, a continuous process of adapting, reinvention and anticipation.
Why doesn’t the fastest runner always win the race? Or why doesn’t the smartest person always get the best job? Because it’s not always the ones who “start out the smartest who end up smartest.” It takes more than natural speed, intelligence, or ability to be a champion. It takes “change resilience.” But resilience is not just for the elite with an Olympic gold around their neck. Resilience can be learned.
Mark shows leaders how to increase their grit, passion, and purpose by developing the mindset of a champion. Mark’s best practices will help you cultivate determination, increase resilience and conquer adversity
When individuals lose their spark, organizations lose their fire. This predicament has a devastating effect on productivity, profitability, and company reputation.
But it doesn’t have to be that way. Mark’s test-driven model of employee engagement equips people to identify the causes of “flame out” and recognize behaviors and leadership decisions that act as a fire extinguisher.
People will learn how to accept new practices and let go of the past with DeVolder’s easy to apply engagement strategy that increases engagement in four key areas: clarity, competence, influence, and appreciation.
Hazards and obstacles abound in the fast and frenzied pace of business today. In the rush to stay competitive, people are increasingly tempted to take short cuts and sacrifice safety.
The most common barrier, however, actually changes itself. Some employees feel paralyzed by change, and when they feel paralyzed, they disengage. Without the ability or capacity to change, accidents can happen.
Change is constant, unpredictable and accelerating. Extreme change can- much like a hurricane- leave you dizzy, dazed and disoriented, as though the earth is moving under your feet. Even if you survive the storm, you know more is coming.
Mark’s virtual presentation was so refreshing and timely with such great take-aways.
Mark’s presentation was such a breath of fresh air! An incredible delivery! The mark of a professional!
Mark’s virtual keynote energized the audience and he provided us with tools to apply to our organization.
“Mark kept us glued to our screen, very entertaining and interactive, a true artist!”
What is the message you hope people take away from your presentations?
There is a common thread through each of my presentations. Whether I’m speaking on change, engagement or leadership, the message I want people to take away is this; it’s all about people.
In essence my philosophy can be summed up by my phrase, “The business of relationships.”
How do you prepare for speaking engagements?
All of my presentations are highly customized and designed following in-depth interviews with members of the leadership team. Often, clients will send me important background information, articles and memos to help me prepare for a laser focused presentation. Because of this collaborative approach, I often receive enthusiastic feedback and return engagements. Frequently, I hear comments like, “it felt like Mark DeVolder was one of us.”
How do you handle change?
My approach to handling change is to focus on transitions.
When leaders reflect on the successful implementation of organizational changes, many admit that, initially, the bulk of their efforts focused on change management: what needs to be done, when and by whom. Later, when it came time for the changes to occur, leaders encountered surprising difficulties: dependable employees resisted making the prescribed changes, confusion and conflicts in the workplace, costs escalated and increased sick leave, to name a few. Unfortunately, many leaders assumed that if they planned the change carefully enough, the transition would follow automatically.
Transition Management looks at helping management and staff reorient themselves so that the changes can work. People leave my presentations with tools and a template to effectively navigate transitions.
How are your keynote presentations unique?
My presentations are entertaining, energizing and engaging. (After all, I speak on Engagement so my presentations had better be engaging!)
I am known for cutting-edge content, valuable takeaways, entertaining audience interaction, all illustrated by unstoppable humour and memorable stories.
Let me say a bit more about the interactive elements of my presentation because this sets me apart from many other speakers. You’ll notice that there are three distinct kinds of interaction: my interaction with the audience as a whole, the hilarious and poignant interaction with volunteers and the interaction amongst audience members. This last interaction allows participants to personalize and integrate my content for maximum impact.
What are some tips for improving relationships with customers?
Customer relationships can be summed up in four key areas: competence, clarity, influence, appreciation.
First, customers want a high quality product/or service, and they want it delivered with competence. Customer service is enhanced when we communicate with clarity, providing valuable information in a friendly manner. The third element is influence. When we encourage and invite feedback from customers, it not only helps us to respond to their needs, but creates a cooperative relationship with the customer. The last component is appreciation. When customers feel appreciated, it creates loyalty.
What makes a keynote speech memorable?
Presentations that are memorable stay with people for a long time.
Certainly the entertainment factor is important: stories that people relate to, humour that disarms, content that inspires. In addition, for a presentation to be memorable, it must be engaging;
I’m convinced that participants will be engaged if they make a personal decision and respond. So there must be opportunities for people to respond and integrate the material.
The power comes when there is a swell of commitment to do things differently. Consequently, memorable presentations bring about clarity, simplicity, consensus and buy in. Individuals need to be motivated and equipped to unite together with others to make a profound difference.
This note I received from NASA Spaceport Operations sums it perfectly. “We all left with a better grip on our own humanity and tools to soar higher.”
How does humor factor into your presentations?
Humor is essential in my presentations and I provide lots of opportunities for it.
Humor is not only fun and entertaining, but a valuable learning tool. It disarms, unites, creates a sense of camaraderie and a fun atmosphere. Earlier in the interview, I mentioned three distinct kinds of interaction. Some of the funniest and fun elements in my presentations are the serendipitous interactions that occur with volunteers.
How do you define successful leadership?
A simple definition of a leader is someone who leads. But of course it all comes down to “how” they lead. I believe a leader is and becomes who the team needs them to be.
In a poignant and pointed posting on the website FireYourBoss.com, employees listed the following top six reasons to “Fire their Boss”,
In summary, leadership is still the business of relationships.
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