Keynote speaker Niklas Modig equips organizations with proven strategies to unlock world-class performance. His keynotes explore how flow-oriented thinking, operational excellence, and proactive management practices eliminate inefficiencies, break down silos, and build truly self-improving organizations.

Covering themes from value creation and profitability to transparency and cultural transformation, Niklas delivers actionable insights that empower leaders to drive lasting productivity and sustainable growth.

Niklas is available for the following topics:

• The Flow-Oriented Organization – How to eliminate inefficiencies and create seamless, end-to-end flows.
• Defining Operational Excellence – The secrets behind the most productive and high-performing organizations.
• From Silos to Flow – How to move from reactive problem-solving to structured, proactive excellence.
• Visual Management for High-Performance Companies – How to create transparency, alignment, and continuous learning across functions and teams.
• Building a Self-Improving Organization – How to develop a culture where everyone drives continuous improvement every day.
• The Profitability Equation – How efficiency drives both customer satisfaction and financial results.
• Measuring What Matters – How to define, track, and act on the right metrics that drives true value creation.

Renowned for his expertise in Flow Thinking and customer-centric transformation, keynote speaker Niklas Modig shows how organizations can master service excellence. His keynotes demonstrate how to optimize customer flows, create WOW moments, and shift from task-based delivery to experience-driven interactions.

From building a world-class service philosophy to designing seamless journeys that inspire loyalty, Niklas equips leaders with actionable strategies to deliver outstanding customer experiences that truly differentiate.

Niklas is available for the following talks:

• The Art of Service Excellence – How the world’s top service organizations create unforgettable customer experiences.
• Making the Customer Flow – How to optimize service processes to create seamless and stress-free experiences.
• Beyond Satisfaction: Creating WOW Moments in Service – How to exceed expectations and build strong emotional connections.
• From Task-Oriented to Experience-Oriented Service – How to shift focus from “getting things done” to creating meaningful customer interactions.
• How to Build a World-Class Service Philosophy –The key principles for creating a structured, scalable, and highly effective service model.

With deep insights into teamwork and culture, Niklas shows leaders how to build ONE culture where collaboration thrives and individuals feel empowered to contribute. His keynotes reveal the cornerstones of motivation, techniques for leading high-impact meetings, and methods to unleash personal efficiency in demanding environments.

Audiences walk away with actionable strategies to create high-engagement cultures that foster innovation, adaptability, and continuous improvement. By aligning people with purpose, Niklas helps organizations unlock the full potential of their workforce.

Niklas is available for the following topics:

• Developing ONE Culture – The building blocks of world-class teams.
• DRIVE: The Cornerstones of a Motivated and Powerful Team – The key elements behind engaged and high-performing teams.
• The Power of Personal Efficiency – How to develop highly effective individuals in a fast-paced service environment.
• How to Facilitate and Lead High-Impact Meetings – Techniques for making discussions productive, engaging, and outcome-driven.
• Building a High-Engagement Culture – How to create an environment where employees actively contribute and improve.
• Leading Through Change – How to successfully drive transformation and innovation in service organizations.

any organizations struggle to translate methodologies like Lean, Agile, or OKRs into meaningful performance gains. This is where keynote speaker Niklas Modig makes the difference.

With unparalleled expertise in Flow Thinking and improvement concepts, Niklas demystifies how world-class organizations, from Toyota’s legendary production system to today’s agile enterprises—achieve sustainable excellence. His keynotes go beyond theory, showing leaders how to adapt proven principles to their own context, whether it’s revolutionizing delivery with Lean, driving flexibility with Agile, or aligning teams with OKRs.

Niklas is available to talk about the following topics:

• Lean Thinking – How Lean can revolutionize delivery and productivity.
• Toyota Production System (TPS) – How to apply world-class production philosophy to service excellence.
• Agile Organizations: Fast, Flexible, and Adaptive – How Agile principles can drive efficiency and responsiveness.
• OKRs for High-Performance Teams – How Objectives and Key Results can align people and drive exceptional outcomes.