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Pete Blank

Pete Blank

Training Manager and Leadership Advisor
Country: USA

Pete Blank is friendly, outgoing, and passionate about customer service and effective leadership. Let him help your management team achieve better results.

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Book now at: +44 (0)20 3744 5675 (UK)
Book now at: +1 347 223 5128 (US)

Pete Blank has years of experience, in various fields, as a TV Sportscaster, a leader at The Walt Disney Company, and a leadership consultant for local government. He is passionate about customer service and effective leadership, and wants to help your management team. In his talks, he readily shares his vast experience in leadership and customer service to help your management team improve their skills in a way that benefits them and their company. There’s never a dull moment with Pete Blank: he is a friendly, outgoing, and humorous speaker who uses personal experience and storytelling along with current research to keep his audience engaged.

Besides being a speaker, Pete Blank has applied his knowledge and humor in his book: “Employee Engagement: Lessons from the Mouse House”, which is based on his 13 years of experience at Disney, as Domestic Learning Manager. His second book titled Pick up the Roach: Why Great Leaders do the Little Things is currently in production.

    Keynote Topics

     

    PICK UP THE ROACH!  WHY GREAT LEADERS DO THE LITTLE THINGS

     

    Managers are trained to spend time balancing budgets, organizing workflow and delivering results.
    Very few have time to stop and focus on the small details. But the details are usually the difference
    between a mediocre manager and a successful leader.
    Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that
    leaders can emulate every day to improve their people, their product, and their property.

     

    THE DISNEY WAY OF CUSTOMER SERVICE

     

    If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does
    customer service like Disney."  Although the execution is complex, the baseline concepts are quite
    simple.  In this session, you will uncover customer service strategies from Walt Disney himself, and
    then learn how to apply these lessons to your own organization which will enhance your levels of
    customer service.

     

    EMPLOYEE ENGAGEMENT: LESSONS FROM THE MOUSE HOUSE

     

    Successful companies like The Walt Disney Company are able to keep most of their employees
    engaged and motivated in the workplace.  How do they do it, and what can we learn from them?
    This session takes a humorous look at how to increase your engagement levels as well as the levels
    of your co-workers!

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