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Unlock the Full Potential of Your Team with Culture Strategist Robert Richman

Robert Richman

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Robert Richman is a culture architect and author of The Culture Blueprint, providing systematic guidance to create high-performance workplaces.

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About Robert

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Robert Richman is a culture strategist and speaker, known for his expertise in creating high-performance workplaces. He co-created Zappos Insights, a successful business teaching companies about employee culture and customer service. Robert has worked with top companies like Google and Toyota to help them tap into the full potential of their teams.

Why you should book Robert Richman for your next event

  • Expertise in Culture Strategy: Robert Richman is a culture strategist with years of experience helping companies build a positive and productive team culture. He has worked with some of the top companies in the world, including Google and Toyota, to create high-performance workplaces.
  • Interactive Speaking Style: Robert’s speaking style is highly interactive and engaging, making him a popular choice for conferences and events. He uses experiential learning techniques like Open Space to help participants tap into their creativity and focus on what they’re most passionate about.
  • Tangible Results: Robert’s guidance provides companies with tangible results. His proven methods help teams to be more productive, collaborative, and engaged. Companies who work with Robert report higher employee satisfaction, increased customer loyalty, and improved business outcomes.

Robert Richman is a culture architect and was Culture Strategist at Zappos, and author of The Culture Blueprint, a systematic guide to the high-performance workplace.

Robert co-created Zappos Insights, a Zappos subsidiary educating companies about the secrets behind Zappos’ amazing employee culture and world-class customer service. He took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.

As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.

Robert helps companies build culture through experiences. Using principles of high performance and self-organization, Robert creates an event called Open Space that lets the group focus on what they are most passionate about then follows up with recorded insights and action items. He works with companies both virtually and in-person to tap into the full potential of their teams.

Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California.

See keynotes with Robert Richman
Keynote by Robert Richman

The Surprise and Delight Experience


Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight. Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score). Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.


  • A highly entertaining and engaging experience.
  • The principles of outstanding customer service.
  • Why customer complaints are gold.
  • How to create a culture of surprise and delight from within.
  • Key hacks to put to use, immediately.
Keynote by Robert Richman

The Open Space Experience

Why have someone talk all about bringing your people together when you experience it? Open Space is a crowdsourced event that allows all your people to lead.  Robert Richman has run open spaces for Intuit, Intel, Facebook, Pearson, and Sanford Healthcare.


  • The most engaging full company experience
  • All the truth of your current situation
  • Your people’s best ideas
  • A true opportunity for people to step up and lead
  • A full report with action items.
Keynote by Robert Richman

The Xpill Experience

People who have experienced the Xpill have said it’s the equivalent of a 3-day self development workshop in less than 15 minutes. In a day and age when everything is changing so quickly, why can’t your leaders? Why can’t your team? Why can’t you? This highly engaging and interactive experience wakes people up with something completely different they’ve never seen before.

  • Help leaders discover their blocks
  • Bring passion to their lives
  • Connect with other leaders on a deeper level
  • Align actions with goals
  • Surface unconscious blocks
  • Literally embody commitments
Watch Robert Richman in action

Robert Richman on a values-driven culture

See keynotes with Robert Richman
Non-binding request for Robert Richman

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Keynote topics with Robert Richman