Unlock the Full Potential of Your Team with Culture Strategist Robert Richman
USA
Robert Richman is a culture architect and author of The Culture Blueprint, providing systematic guidance to create high-performance workplaces.
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About Robert
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Robert Richman is a culture architect and was Culture Strategist at Zappos, and author of The Culture Blueprint, a systematic guide to the high-performance workplace.
Robert co-created Zappos Insights, a Zappos subsidiary educating companies about the secrets behind Zappos’ amazing employee culture and world-class customer service. He took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.
As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.
Robert helps companies build culture through experiences. Using principles of high performance and self-organization, Robert creates an event called Open Space that lets the group focus on what they are most passionate about then follows up with recorded insights and action items. He works with companies both virtually and in-person to tap into the full potential of their teams.
Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California.
See keynotes with Robert RichmanSURPRISE AND DELIGHT YOUR CUSTOMERS AND EMPLOYEES
Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight. Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score). Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.
IN THIS KEYNOTE, YOU’LL GET:
Why have someone talk all about bringing your people together when you experience it? Open Space is a crowdsourced event that allows all your people to lead. Robert Richman has run open spaces for Intuit, Intel, Facebook, Pearson, and Sanford Healthcare.
IN THIS EXPERIENCE, YOU’LL GET:
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