Robert Stevenson

travels from USA

Best-selling author, successful businessman, and public speaker sharing experiences on succeeding in business

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About Robert

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Our keynote speaker Robert Stevenson is a bestselling author and successful businessman. Robert Stevenson has lived, experienced and succeeded in the business world and he is now able to pass on some of the lessons and experiences he has gained. In his custom designed talks he delivers vital information on peak performance, growth, customer service, sales, innovation and a slew of other topics that are essential for business success.

Robert Stevenson is one of the most widely popular public speakers in the world today in addition to being a bestselling author. Having owned several companies, established and maintained hundreds of international accounts, and maintained a worldwide sales force, Mr. Stevenson is a man who has been there. With him the audience experiences and learns from a man who not only knows what to do, but has done it. Robert has studied business and knows what makes companies and people successful. Robert has held positions from Salesman to Chief Executive Officer. He aims to help companies all over the world improve in a variety of ways.

Successful companies must know how to deal with the ever-changing business climate, rising above the competition by minimizing risks, while making the most of any opportunity. With over 30 years of extensive corporate and entrepreneurial experience, Robert Stevenson understands what it takes to succeed. He is a man who knows how to deal with the risks, competition, and the ever-changing business arena. Robert has spoken to over 2,500 companies throughout the world and interviewed over 10,000 employees managers and seniors executives in over 250 different industries. He calls upon his vast knowledge of what he has learned from some of the most innovative, resourceful and powerful companies in the world along with what he learned running his own companies and shares this wisdom with his audiences. He is a true master at blending facts, inspiration, conviction, and humor into all his programs.

His ability to connect with an audience is amazing; be it a strategic planning session for a Fortune 500 company to 20,000 sales people or a seminar for 20 persons. If you are looking for a powerful speaker who will help move your business to new heights with a totally customized message that will engage, challenge and inspire your people, then you need to hire Robert Stevenson.

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Keynote by Speaker Robert Stevenson

How to Avoid Business Disruptors

The average life expectancy of a multinational corporation-Fortune 500 or its equivalent is only 40 years. Over 420 U.S. companies with assets of more than $500 million have filed for bankruptcy since 1981 and over 74% of the Fortune 500 companies that existed in 1980 are no longer on the list. Business disruptions can be devastating but they don’t have to be. Mr. Stevenson’s program is designed to help business leaders and employees understand where business disruptions come from and how to deal with, and when possible, avoid them.

Participants will be able to see the importance of:

Establishing open, candid communication between team members
Having all team members addressing critical issues
Getting everyone involved and creating a contagious level of high energy
Recognizing problems and empowering individuals to correct them
Dealing with business disruptors as soon as they occur

Keynote by Speaker Robert Stevenson

If You Don’t Like Change You are Going to Hate Extinction

When a company increases the value offered to a customer by improving the product, enhancing service, offering better technology or increasing efficiencies, the competition must follow. The customer wants it better … they want it easier to use … they want it cheaper … they want it now. Even now, in today’s tenuous economy, it is the customer who is driving the ship. No matter what else is happening, it is the customer who is choosing when and where to spend their money. This program explores change … the successes, the failures, the reasons behind both and how to capitalize on the opportunities that are created because of change.

Participants will be able to:

See change as an inevitable opportunity
Examine personal beliefs about change
Develop a positive attitude toward living in a constantly changing environment
Understand that the idea receiving the most resistance is probably the best idea
Capitalize on thinking ‘outside the box’
Deal with the ever-changing needs of the customer
Teach the process of stimulating ideas
Realize that change is never final nor always right
Recognize the value and importance of change

Keynote by Speaker Robert Stevenson

Becoming Indispensable

This program deals with the premise that if you are going to survive in this ever-changing, highly competitive business environment, you are going to have to make your company indispensable in the eyes of your customer; being adequate is unacceptable.

By exploring not only in the initial sell, but also addressing how to improve repeat and referral business, this program will provide concrete examples of ways to improve your selling and service techniques. The program has been designed for anyone who has customer contact, from Executives, Managers, and Supervisors to Hourly Personnel. Mr. Stevenson will be addressing the KEY drivers that cause customers to not only want to come back, but to also tell others about your great company.

Participants will be able to:

Identify the definition of Excellent Customer Service for your industry
Understand the power of customer perception
Consider alternative methods for improving customer satisfaction
Prioritize activities to more effectively address those customer needs and wants
Respond appropriately to customer complaints after reviewing customer feedback
Allocate customer service resources more profitably
Establish, implement and review Service Standards for better customer service
Analyze strategies for Optimum Customer Service – Building the culture from within
Recognize problem areas
Accept and assign responsibility
Empower your front line service people
Address the needs and wants of your customers

Keynote by Speaker Robert Stevenson

Successful Salespeople Use Four-Letter Words

The art, discipline, techniques of selling have traveled many different paths over the centuries. Whether one is doing research or actually working in businesses it is obvious the path to selling effectively has gone from simple to highly sophisticated and back again. This program doesn’t mean to oversimplify the process of selling something, but it will make it understandable and easy to implement by sticking to the basics. The program breaks down the Art and Science of Selling into a no-nonsense set of guidelines that will make even the most novice of salespeople a success.

Participants will be able to:

Appreciate the power of being fully prepared
Learn how to handle and overcome objections
Ask better questions
Listen what the customer is really saying
Realize the importance or getting detailed information
Close the sale
Appreciate the importance of following up after the sale

Robert Stevenson - video