5 of 5

Barbara is a meticulous professional. We've traveled together as co-trainers and she is a team player from top to bottorm. Barbara is an excellent trainer - always looking for ways to grow and improve. She leads by example and is a pleasure to be around.

Jean Franzblau Learning Professional / Intimacy Coordinator for the Entertainment Industry/ Founder of The Cuddle Sanctuary

5 of 5

Barbara is a true pleasure to work with. Her preparation and product knowledge iis evidenced by her complete deliverence and presentation of the subject matter. Her professionalism, quick wit and care for her students truly comes out during her interaction that leads to application of the knowledge learned into the real world. Her ability to not only teach and mentor but also to learn and apply that learning to her own entreprenurial endeavors display her true desire to not only "talk the talk" but also to "walk the walk" I highly recommend Barbara!

Gary Bras President/CEO at Coriana Capital Corporation

5 of 5

Barbara’s our top-rated consultant and after watching her deliver a number of customer service seminars I can see why! Barbara’s presentations are educational and humorous. Her ability to engage her audience is remarkable. Barbara’s follow-through, enthusiasm, knowledge and passion make her an absolute pleasure to work with. I highly recommend Barbara!

Lucie Sutherland Licensed Substitute Teacher at SOESD

5 of 5

Barbara is an excellent motivational speaker. She uses humor in a way that makes learning new skills totally enjoyable. She is not speaking at you but laughing with you. Barbara motivates people to improve their lives not just at work but at home by explaining how to get the best results from those you work with. She accomplishes her goals in the most professional manner by respecting her students and guiding them to become more successful.

Jeanne Lenhart Owner at Mission Design

5 of 5

Barbara Khozam is an outstanding trainer who consistently exceeds both client and participant expectations. Barbara's preparation, subject knowledge and training/presentation skills are exceptional. She connects with her participants, understands their needs, and tailors her training to make every training day informative, memorable and inspirational for each participant.

Don Mowry Retired Marketing, General Management and Sales Training Professional

5 of 5

Barbara is a talented woman who is an expert in the fields of communication and motivation. She has a sincerity and sharing manner that attracts all the attendees at her presentations. She is dedicated and her objective is success for all those that seek her help. And she is able to help so many because of her extensive education and years of experience in the field. If I had to sum Barbara up into two words they would be positive and productive. She is one of the best trainers I have ever had the priviledge to learn from and work with. Sincerely, Vicki Oleson-Downing President, EnterTOTALtrainer, Inc.

Vicki Oleson-Downing Owner, EnterTOTALtrainer, Inc. and Entertainment Consultant

5 of 5

Barbara conducted Customer Service and team building training/course for our department recently. She is an utmost professional at every step of the process, from initial discussions to preparation for training and the training itself. Her qualities of being deep and detailed and taking ownership from step 1 is exemplary. The value provided to the group exceeded our initial expectations. Barbara is very consistent, reliable and punctual and her personality suits team building / customer service improvement exercises. We wish her best in future endeavors.

Suzanne Bruun Operations | MIS Executive

5 of 5

Barbara recently spoke to our group of equipment rental experts, and she was fantastic! She brought an incredible mix of energy, humor, wit, and practical advice that really hit home. It's clear she knows her stuff when it comes to customer service, and she has a way of making you think differently about how you approach it. Her stories and examples were relatable and easy to apply, making the whole experience both enjoyable and impactful. You could feel the shift in mindset happening in the room. If you are looking to boost your customer service game, Barbara is the person to call. Highly recommend!!

Matt Shinofield Area Manager at Sunbelt Rentals Chicago CCL /ARA of IL President

5 of 5

Barbara spoke at our October 2024 conference, and I cannot recommend her enough! Despite arriving late in the night (due to weather/flight changes), she brought SO much energy to our early morning session. Barbara spoke about "Customer Service, Communication, Difficult People, and more..." and she was truly an expert on the topic. Her style of speaking was very animated and engaging, and she provided tangible solutions and relatable content for the variety of businesses and the various positions sitting in the room. Barbara's presentation was one of the best parts of our weekend. If you choose to partner with her on your next team event, you will not regret it!

Shae Clemens, CERP Senior Account Executive at Event Essentials

5 of 5

Human Centered Customer Service is critical in a world rapidly adopting AI. Barbara not only understands Customer Service but lives it. She focuses on the soft skills AI can’t replace Be Present: Eye contact, focused conversation, meeting the client where they are in that moment and see them. Be Empathetic: Care about the client individual experience. Not just finding the fastest answer. Understanding their why. Be Kind: how we treat people is more impactful than just giving them what they ask for Her ability to connect with your employees to drive an understanding of how critical their interactions are will make a difference in repeat business and satisfaction. And giving your employees the opportunity to up-skill their Customer Service abilities will drive more engaged and invested employees. Delivering great customer service builds them as a critical contributor in ensuring the business and your clients thrive. Barbaras wit, energetic Happy Pants attitude, and true passion for customer service is just what your multi generational workforce needs to understand their importance and impact they have on everyone’s success!

Bimala Tanner Driving Customer Outcomes

5 of 5

Barb doesn’t just deliver presentations — she delivers transformation. From the moment she began working with our organization, she identified and resolved customer service gaps our own internal team didn’t even know existed. That kind of insight doesn’t come from theory — it comes from decades of real-world experience and mastery of the customer experience landscape. What sets Barb apart is her rare ability to combine deep expertise with high-impact delivery. Her presentations are rich with practical, immediately applicable strategies — yet they’re infused with humor, energy, and authenticity that keep audiences fully engaged. She’s not only educational; she’s unforgettable. Year after year, Barb is one of our highest-rated convention speakers. Attendees consistently walk away saying the same thing: “We can implement this immediately.” If you’re serious about elevating your customer experience, increasing loyalty, and uncovering blind spots that may be costing you revenue, Barb is an investment that pays for itself. Simply put — she moves the needle.

Steve Siebold Top 1% Paid Professional Speaker | Founder of the Speaker Apprentice Program | Speaking to Turn Around Underperforming Sales Teams

5 of 5

I have been a friend and colleague of Barbara's for many years. She's one of the best speakers I've seen and exactly what you would expect from someone who considers themselves a professional speaker. She's fun and funny and creative and I highly recommend her for any of your corporate speaking opportunities. Her focus on Customer Service, communication and leadership make her perfect for almost any conference. She's reliable and has great content. Mixing that with humor makes her a no-brainer. You're the best Barbara!

Bob Dietrich Helping Entrepreneurs, Coaches & Course Creators Build Profitable Online Businesses Using AI-Driven Virtual Summits | Founder, Laptop Lifestyle | Co-Founder, BrainWorx | Host, The ADHD Toolbox & Unleash AI Summit

5 of 5

Barbara came to the attention of the Organizing Committee at the La Jolla Concours d’Elegance, after she was spotted for her enthusiasm, diligence and amazing attitude to our guests while volunteering. After learning of her career commitment to improving customer service, we asked her to be Team Captain of our 30-person Ticket Sales/Front Gate volunteer team. Barbara brought her infectious positive energy, organization and impressive leadership skills to the task, preparing the team for success in one of our most important volunteer roles. The volunteers on this team are the first point of contact for our thousands of guests. She led by example, addressing untold challenges with positivity, wit and grace, inspiring her team to do the same. Now entering her fourth year in this capacity, Barbara has constantly found ways to improve and optimize the efficiency of the operation as well as enhancing the customer experience. This team had traditionally been one of our hardest to recruit for but we now have return volunteers signing up early so they can come back to work with Barbara. In 2024, Barbara became the first ever recipient of our Volunteer Team Captain of the Year award. It has been a delight to work with her and I would recommend her without hesitation.

Julian Psaila Marketing

5 of 5

Barbara is an extraordinary speaker. She can captivate, educate and convey a message better than anyone. Pulling from personal experience and the energy to inspire those who are fortunate to be in her presence. I highly recommend her for any organization who needs to be lifted up and educated!

Kimberly Cook Chief Revenue Officer I SAAS Consulting l Ex-Googler I Start up Advisor l Board Member I Sports Sponsorship Advisement

5 of 5

I've never met a soul in the patient experience universe who could match Barbara's combination of charisma, knowledge, and heart. Anyone who has the opportunity to learn from her should leap at the chance -- you won't be disappointed! You'll come away inspired and informed, and you'll laugh along the way!

Alex Altman Co-Founder and COO at Protoqual

5 of 5

I work with thousands of speakers each year, but Barbara accomplished something that doesn't happen very often. She was asked back to a client event two years in a row, and that is very rare for this client. Why did this happen? This is because Barbara is the real deal. She is a very entertaining speaker, but she also has such impactful content that all of her audiences come away with real action items that they can immediately use on their jobs. If you want your groups to laugh, learn, and be pleased with the time they spent at your conference, Barbara is the keynote choice for you.

Richard Schelp Owner and Managing Partner

5 of 5

Barbara Khozam is an outstanding speaker who brings both energy and real-world insight to every presentation. Her ability to connect with the audience is immediate—she’s engaging, relatable, and keeps everyone involved from start to finish. What really stands out is how practical her message is. She doesn’t just inspire you in the moment; she gives you clear, actionable tools you can actually use in your daily work and interactions. Barbara’s expertise in customer service and communication shines through, and she delivers it in a way that is both entertaining and easy to understand. Her stories are memorable, her humor is natural, and her delivery keeps you fully engaged. If you’re looking for a speaker who will motivate your team while also providing meaningful takeaways that drive real results, Barbara Khozam is an excellent choice. Highly recommended.

Susan Irwin