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Transforming Adversity into Opportunity


Heather R. Younger J.D.

travels from USA

CEO of Customer Fanatix, Forbes Coaches Council coach, and expert on employee engagement and human resource management

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About Heather

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Keynote speaker Heather Younger is an absolute expert when is comes to employee engagement and human resource management. She is the best-selling author of The 7 Intuitive Laws of Employee Loyalty and founder of Customer Fanatix.

Why book speaker Heather Younger?

  • She is personable. Speaker Heather has been through her own trials and tribulations as it relates to her career. She took her thoughts on adversity and created light in her time of darkness. She demonstrates to audience members how to use your time of adversity as a light of advantage.
  • She is constructing. Heather uses emotion, question, theory, and insight in her keynotes to further relate to audience members in their natural state of any environment.
  • She is a hands-on coach. Heather has facilitated more than 150 workshops, reaching over 100+ employees.  With her motivation and philosophy, she has reached more than 10,000 attendees at her speaking engagements on both large and small stages.

“Reframing is not going to change the facts of what is happening to us. Reframing is a powerful and effective way to come up with more positive solutions to move forward to not let adversity stop us. ” – Speaker Heather Younger

Speaker Heather Younger has an educational background in political science and law, but quickly found an interest in the significant relationship between a leader and the employee. She noticed that many employees never get a chance to speak their mind even though they have valid opinions and ideas. She wanted to set an example to other leaders and made it her mission in her job to listen to and ask members of her team.

Today, she is not only an international speaker, podcast host, and Forbes Coaches Council coach, she is also the founder and CEO of Customer Fanatix. Customer Fanatix is a consulting firm to transform leadership behaviors to engage and motivate employees. Here, Heather gets to deliver her message of putting employees first. Other than speaking, Heather does leadership training, employee focus group moderation, and consulting. She is also the host of the podcast “Leadership with Heart.”

Heather’s notably evident skill, shes helped companies receive multiple double-digit employee-engagement scores through the implantation of her laws and philosophies. Some companies include banking, oil & gas, construction, energy, and federal and local government.

Heather’s writing has been found on her blog as well as articles in the Forbes, Huffington Post, Thrive Global, American Express, and many more.

As a speaker, Heather Younger is inspiring, educating, and entertaining. She’ll be able to transform your organization and corporate culture and keep your employees motivated and loyal. Heather is also available for online events.

See keynotes with Heather R. Younger J.D.
Keynote by speaker Heather Younger

Fascinating Truths about Employee Engagement Loyalty

This is an interactive speech that mirrors the 7 Laws found in Heather’s best-selling book, The 7 Intuitive Laws of Employee Loyalty.

  • Attendees can expect to be energized by Heather’s talk about what it takes to create truly loyal and engaged employees.
  • This is meant for supervisors or above, and/or human resources professionals who serve as the coaches to many in management positions.
Keynote by speaker Heather Younger

The Power of Emotionally Intelligent Leaders

Attendees will learn about understanding the role of empathy, self-awareness and the role that their verbal and non-verbal communications play in curating a masterful employee experience, or NOT.

  • Attendees will laugh and cringe through what Heather presents as a compelling case for all leaders to take their emotional intelligence seriously.
  • This talk is for supervisors and above and is full of stories where leaders exhibited great emotional intelligence with their people — and when they did not. The results are staggering!
Keynote by speaker Heather Younger

Team building: How to leverage communication to create thriving teams

Ever wondered why communication always seems to be the problem in your workplace — and virtually any other workplace? In this funny and interactive talk, Heather will reveal the keys reasons why organizations often run into communication fumbles and why no one seems to be on the same page.

  • Heather will expect participation in this session and will demonstrate how different communication styles, when paired together, deliver different results and conclusions.
  • Heather will have the audience interacting and will create tons of “aha” moments as it relates to the power each of us has to curate meaningful communications in our workplaces.
  • This keynote is great for supervisors as well as employees.
Keynote by speaker Heather Younger

Building Resilience: How to unleash your mindset and overcome any challenge

The most successful people in history had to overcome many barriers to success. From Abraham Lincoln to Walt Disney to Oprah Winfrey. What is the secret ingredient that all of them have? Resilience. Whether they received a ‘No’ 500 times, they experienced extreme levels of abuse or they were penniless, they still decided to move forward and become their best selves.

  • In this talk, Heather will share her personal story of adversity and lay out principles to live by to unleash a positive mindset that drives results.
  • You will be inspired to do the same in your life.
Keynote by speaker Heather Younger

Ditch Perfect: Use your best self to achieve the life you always wanted

Winston Churchill once said that “Perfection is the enemy of progress”, and this statement still holds true in many of our lives. Heather expands this further by saying, “Perfection is the enemy of innovation, creativity, and success.”

  • Are you the person who puts off a goal, a challenge, or a conversation because you don’t feel that it is just right? Do you delay presenting an idea to your manager or team, because it just not perfect enough to do so? STOP! When we look at Elon Musk, Richard Branson, and Oprah Winfrey, we find individuals who aren’t afraid to stop at “I did my best” for the sake of perfection.
  • In this talk, Heather will share her heart-wrenching story of trying to be perfect and realizing that her very best was good enough. You will realize the same too!
  • This talk will challenge your mindset and transform your thinking. Attendees will walk away knowing that their very best is good enough.
    Heather R. Younger, J.D. TEDx

    Transforming Adversity into Opportunity

    See keynotes with Heather R. Younger J.D.

    Interview with Heather R. Younger J.D.

    How did you begin your speaking career?
    I have been training teams and leaders for some time now. I always enjoyed sharing my knowledge with others who might benefit. My first formal speaking opportunity was at a marketing conference in Las Vegas, Nevada. It was a ton of fun, and I was able to learn from those in the audience.

    What are three habits for success?
    Persistence, resilience and active listening are my three keys to success. I learned at a very early age that falling down just provides another opportunity to get up and keep moving forward. Also, I consider myself to be empathic and I use active listening to uncover the needs of others and help them move to a better place.

    Who or what inspires you most?
    My children inspire me most. I have four children. I learn endless lessons from them. For example, one of mine believes in positive affirmations and speaks his reality to make it happen in advance. I have another who is determined to succeed regardless of her personal setbacks. I just receive so much from being their mother.

    What types of unique experiences have you had as a result of your profession?
    First and foremost, I am an employee advocate. In that role, I get to facilitate employee focus groups and help them uncover what they need from their leaders in order to be and remain engaged. I also get to present findings to executive leaders and work with them to make make change happen. I feel blessed to speak to audiences, big and small and help change their mindsets.

    Why do clients typically hire you to speak?
    They hire me to speak on topics of leadership, culture transformation, employee engagement and emotional intelligence. I typically speak at corporate conferences, leadership retreats and association meetings. They are looking for knowledge, solutions and inspiration.

    What would you like to achieve in the next 5 years?
    Complete peace of mind that comes from financial freedom, a strong faith, a clear plan and a family who loves me.

    See keynotes with Heather R. Younger J.D.
    Non-binding request for Heather R. Younger J.D.

    Send a simple request. You’ll get a quick reply with fees and availability

    • This field is for validation purposes and should be left unchanged.

    Keynote topics with Heather R. Younger J.D.