Transforming Adversity into Opportunity
USA
Expert on employee engagement and human resource management, CEO of Customer Fanatix, and Forbes Coaches Council coach
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About Heather
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“Reframing is not going to change the facts of what is happening to us. Reframing is a powerful and effective way to come up with more positive solutions to move forward to not let adversity stop us. ” – Speaker Heather Younger
Speaker Heather Younger has an educational background in political science and law, but quickly found an interest in the significant relationship between a leader and the employee. She noticed that many employees never get a chance to speak their mind even though they have valid opinions and ideas. She wanted to set an example to other leaders and made it her mission in her job to listen to and ask members of her team.
Today, she is not only an international speaker, podcast host, and Forbes Coaches Council coach, she is also the founder and CEO of Customer Fanatix. Customer Fanatix is a consulting firm to transform leadership behaviors to engage and motivate employees. Here, Heather gets to deliver her message of putting employees first. Other than speaking, Heather does leadership training, employee focus group moderation, and consulting. She is also the host of the podcast “Leadership with Heart.”
Heather’s notably evident skill, shes helped companies receive multiple double-digit employee-engagement scores through the implantation of her laws and philosophies. Some companies include banking, oil & gas, construction, energy, and federal and local government.
Heather’s writing has been found on her blog as well as articles in the Forbes, Huffington Post, Thrive Global, American Express, and many more.
As a speaker, Heather Younger is inspiring, educating, and entertaining. She’ll be able to transform your organization and corporate culture and keep your employees motivated and loyal. Heather is also available for online events.
See keynotes with Heather R. Younger J.D.Do you feel like your entire workforce has post-traumatic stress disorder (PTSD) from the havoc unleashed by the COVID-19 pandemic? Is your head spinning trying to define what the “new normal” will look like in your organization and for employees?
In this talk, Heather will inspire attendees to reimagine the workplace and will provide a high-level roadmap for how to “put it back together again.” She will challenge the audience to think differently about this transformative experience and how it can positively impact their organizations.
In this interactive workshop, attendees will have the opportunity to discuss and explore the possibilities for positive change now and in the post-pandemic workplace. As a result, they will leave the presentation feeling hopeful, more in control, empowered, and ready to help create an better workplace for all.
Attendees will learn:
With the massive disruption of the Covid-19 virus, organizational leaders are confronted with many kinds of changes and risks that threaten growth and sustainability which can make it hard to agile. If organizations don’t change at all or quickly enough, it can slow their growth, risk losing valuable employees and customers.
Change can be hard. Faced with our current remote working environments and social distancing, what do teams and organizations need to navigate these very difficult circumstances? Be Resilient.
Wondering the best way to build a resilient company?
The key is to build resilience in your technology and your people. Resilience is the key to thriving through abrupt and unplanned change.
In this talk, attendees will learn:
This virtual talk is both inspirational and solution-focused, tooling attendees with strategies and tactics to make a resilient workforce a reality, even with the looming virus around us.
Frustrated by the lack of engagement in your organization? Constantly battling high employee turnover? Is your employees’ favorite pastime updating their resumes?
In this entertaining and enlightening keynote, Heather reveals the underlying actions organizations can take to create a more engaged and loyal workforce. And it can be done even with budget restraints. That alone is worth the price of admission!
Attendees will leave more motivated and energized to get to work in doing what they can do to create more positive experiences for everyone in the workplace.
Attendees will learn:
While companies say they are committed to gender diversity, women remain underrepresented at every level of most corporations. According to McKinsey & Company’s Women in the Workplace 2018 study,“Women are dramatically outnumbered in senior leadership. Only about 1 in 5 C-suite leaders is a woman, and only 1 in 25 is a woman of color.”
As a woman of color and seasoned executive, Heather Younger increases your audience’s understanding of their increasingly diverse workforces with humor and enthusiasm. She has earned a reputation as “The Employee Whisperer” for her ability to connect and motivate.
Attendees will walk away energized and inspired to:
Organizational leaders are confronted with many kinds of changes and risks that threaten growth and sustainability and make it hard to become more agile. If organizations don’t change at all or quickly enough, it can slow their growth or make them obsolete.
Wondering what is the best way to build a resilient company?
The key is to build resilience in your technology and your people. In fact, it’s been proven that employee resistance is the #1 reason that 70% of organizational change initiatives fail. Change can be hard. Whether your strategy is to grow through alliances, M&A’s, or growing organically, Resilience is the critical competitive advantage.
In this talk, attendees will learn:
Attendees will learn about understanding the role of empathy, self-awareness and the role that their verbal and non-verbal communications play in curating a masterful employee experience, or NOT.
Ever wondered why communication always seems to be the problem in your workplace — and virtually any other workplace? In this funny and interactive talk, Heather will reveal the keys reasons why organizations often run into communication fumbles and why no one seems to be on the same page.
The most successful people in history had to overcome many barriers to success. From Abraham Lincoln to Walt Disney to Oprah Winfrey. What is the secret ingredient that all of them have? Resilience. Whether they received a ‘No’ 500 times, they experienced extreme levels of abuse or they were penniless, they still decided to move forward and become their best selves.
Winston Churchill once said that “Perfection is the enemy of progress”, and this statement still holds true in many of our lives. Heather expands this further by saying, “Perfection is the enemy of innovation, creativity, and success.”
See Heather share her knowledge and engage audiences.
How did you begin your speaking career?
I have been training teams and leaders for some time now. I always enjoyed sharing my knowledge with others who might benefit. My first formal speaking opportunity was at a marketing conference in Las Vegas, Nevada. It was a ton of fun, and I was able to learn from those in the audience.
What are three habits for success?
Persistence, resilience and active listening are my three keys to success. I learned at a very early age that falling down just provides another opportunity to get up and keep moving forward. Also, I consider myself to be empathic and I use active listening to uncover the needs of others and help them move to a better place.
Who or what inspires you most?
My children inspire me most. I have four children. I learn endless lessons from them. For example, one of mine believes in positive affirmations and speaks his reality to make it happen in advance. I have another who is determined to succeed regardless of her personal setbacks. I just receive so much from being their mother.
What types of unique experiences have you had as a result of your profession?
First and foremost, I am an employee advocate. In that role, I get to facilitate employee focus groups and help them uncover what they need from their leaders in order to be and remain engaged. I also get to present findings to executive leaders and work with them to make make change happen. I feel blessed to speak to audiences, big and small and help change their mindsets.
Why do clients typically hire you to speak?
They hire me to speak on topics of leadership, culture transformation, employee engagement and emotional intelligence. I typically speak at corporate conferences, leadership retreats and association meetings. They are looking for knowledge, solutions and inspiration.
What would you like to achieve in the next 5 years?
Complete peace of mind that comes from financial freedom, a strong faith, a clear plan and a family who loves me.
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