+1 347 223 5128

+44 20 3744 5675

Our professional consultants are ready to guide you

Transforming Adversity into Opportunity

Heather R. Younger J.D.

travels from USA

Expert on employee engagement and human resource management, CEO of Customer Fanatix, and Forbes Coaches Council coach

Request fees and availability
Non-binding request for Heather R. Younger J.D.

Send a simple request. You’ll get a quick reply with fees and availability

  • This field is for validation purposes and should be left unchanged.
About icon

About Heather

Lecture icon


Video icon


Interviews icon


Request fees and availability
Keynote speaker Heather Younger is an absolute expert when is comes to employee engagement and human resource management. She is the best-selling author of The 7 Intuitive Laws of Employee Loyalty and founder of Customer Fanatix.

Why book speaker Heather Younger?

  • She is personable. Speaker Heather Younger has been through her own trials and tribulations as it relates to her career. She took her thoughts on adversity and created light in her time of darkness. Heather demonstrates to audience members how to use your time of adversity as a light of advantage.
  • She is constructing. Heather uses emotion, question, theory, and insight in her keynotes to further relate to audience members in their natural state of any environment.
  • She is a hands-on coach. Heather has facilitated more than 150 workshops, reaching over 100+ employees.  With her motivation and philosophy, she has reached more than 10,000 attendees at her speaking engagements on both large and small stages.

“Reframing is not going to change the facts of what is happening to us. Reframing is a powerful and effective way to come up with more positive solutions to move forward to not let adversity stop us. ” – Speaker Heather Younger

Speaker Heather Younger has an educational background in political science and law, but quickly found an interest in the significant relationship between a leader and the employee. She noticed that many employees never get a chance to speak their mind even though they have valid opinions and ideas. She wanted to set an example to other leaders and made it her mission in her job to listen to and ask members of her team.

Today, she is not only an international speaker, podcast host, and Forbes Coaches Council coach, she is also the founder and CEO of Customer Fanatix. Customer Fanatix is a consulting firm to transform leadership behaviors to engage and motivate employees. Here, Heather gets to deliver her message of putting employees first. Other than speaking, Heather does leadership training, employee focus group moderation, and consulting. She is also the host of the podcast “Leadership with Heart.”

Heather’s notably evident skill, shes helped companies receive multiple double-digit employee-engagement scores through the implantation of her laws and philosophies. Some companies include banking, oil & gas, construction, energy, and federal and local government.

Heather’s writing has been found on her blog as well as articles in the Forbes, Huffington Post, Thrive Global, American Express, and many more.

As a speaker, Heather Younger is inspiring, educating, and entertaining. She’ll be able to transform your organization and corporate culture and keep your employees motivated and loyal. Heather is also available for online events.

See keynotes with Heather R. Younger J.D.

Seize the Opportunity: Reimagining a Better Workplace in the Post-COVID-19 World

Do you feel like your entire workforce has post-traumatic stress disorder (PTSD) from the havoc unleashed by the COVID-19 pandemic? Is your head spinning trying to define what the “new normal” will look like in your organization and for employees?

In this talk, Heather will inspire attendees to reimagine the workplace and will provide a high-level roadmap for how to “put it back together again.” She will challenge the audience to think differently about this transformative experience and how it can positively impact their organizations.

In this interactive workshop, attendees will have the opportunity to discuss and explore the possibilities for positive change now and in the post-pandemic workplace. As a result, they will leave the presentation feeling hopeful, more in control, empowered, and ready to help create an better workplace for all.

Attendees will learn:

  • How to reframe the experience of COVID-19 and see it as an opportunity despite the significant impacts.
  • The main areas to focus on to ensure that the “new normal” meets the needs of the organization, customers and employees.
  • How to reimagine what a better workplace looks like and how to make it happen.
Special Virtual Keynote by Heather Younger

Resilience and change: COVID-19

With the massive disruption of the Covid-19 virus, organizational leaders are confronted with many kinds of changes and risks that threaten growth and sustainability which can make it hard to agile. If organizations don’t change at all or quickly enough, it can slow their growth, risk losing valuable employees and customers.

Change can be hard. Faced with our current remote working environments and social distancing, what do teams and organizations need to navigate these very difficult circumstances? Be Resilient. 

Wondering the best way to build a resilient company?

The key is to build resilience in your technology and your people. Resilience is the key to thriving through abrupt and unplanned change.

In this talk, attendees will learn:

  • How to help employees manage the mental and emotional challenges surrounding the current changes around Covid-19
  • How to build capabilities in employees to help them become more adaptable and less fearful in our current environment
  • How to become a more resilient leader so others will want to follow in tough times

This virtual talk is both inspirational and solution-focused, tooling attendees with strategies and tactics to make a resilient workforce a reality, even with the looming virus around us.

Keynote by speaker Heather Younger

Changing “I Quit!” to “I Fit!” - Five Powerful Strategies to Increase Employee Retention and Create an Amazing Workplace Culture

Frustrated by the lack of engagement in your organization? Constantly battling high employee turnover?   Is your employees’ favorite pastime updating their resumes? 

In this entertaining and enlightening keynote, Heather reveals the underlying actions organizations can take to create a more engaged and loyal workforce. And it can be done even with budget restraints.  That alone is worth the price of admission!

Attendees will leave more motivated and energized to get to work in doing what they can do to create more positive experiences for everyone in the workplace.

Attendees will learn:

  • The role they individually play in employee turnover and loyalty
  • The main driver for employee loyalty   (And it’s not money!)
  • The distinct ways that they can lead themselves more effectively
  • What employees need from them to want to stay engaged in the organization every day
  • And other strategies we just can’t fit in a 150-word description 
Keynote by speaker Heather Younger

Hear me roar! Empowering Women to lead through adversity and change

While companies say they are committed to gender diversity, women remain underrepresented at every level of most corporations. According to McKinsey & Company’s Women in the Workplace 2018 study,“Women are dramatically outnumbered in senior leadership. Only about 1 in 5 C-suite leaders is a woman, and only 1 in 25 is a woman of color.”

As a woman of color and seasoned executive, Heather Younger increases your audience’s understanding of their increasingly diverse workforces with humor and enthusiasm. She has earned a reputation as “The Employee Whisperer” for her ability to connect and motivate.

Attendees will walk away energized and inspired to:

  • Understand the very important role women play in creating more profitable and engaged organizations
  • Leap over the very real adversity and obstacles in their path
  • Increase and harness their emotional and social intelligence to make more objective decisions
  • Walk with greater confidence in knowing the innate power they hold
  • Be greater catalysts for positive change in their workplaces
Keynote by speaker Heather Younger

Resilience: The key for managing change

Organizational leaders are confronted with many kinds of changes and risks that threaten growth and sustainability and make it hard to become more agile. If organizations don’t change at all or quickly enough, it can slow their growth or make them obsolete.

Wondering what is the best way to build a resilient company?

The key is to build resilience in your technology and your people. In fact, it’s been proven that employee resistance is the #1 reason that 70% of organizational change initiatives fail. Change can be hard. Whether your strategy is to grow through alliances, M&A’s, or growing organically, Resilience is the critical competitive advantage.

In this talk, attendees will learn:

  • How to help employees manage the mental and emotional challenges surrounding change
  • How to uncover the underlying beliefs that make employees resistant to doing new things
  • How to build capabilities in employees to help them become more adaptable and less fearful
  • How to become a more resilient leader
Keynote by speaker Heather Younger

The Power of Emotionally Intelligent Leaders

Attendees will learn about understanding the role of empathy, self-awareness and the role that their verbal and non-verbal communications play in curating a masterful employee experience, or NOT.

  • Attendees will laugh and cringe through what Heather presents as a compelling case for all leaders to take their emotional intelligence seriously.
  • This talk is for supervisors and above and is full of stories where leaders exhibited great emotional intelligence with their people — and when they did not. The results are staggering!
Keynote by speaker Heather Younger

Team building: How to leverage communication to create thriving teams

Ever wondered why communication always seems to be the problem in your workplace — and virtually any other workplace? In this funny and interactive talk, Heather will reveal the keys reasons why organizations often run into communication fumbles and why no one seems to be on the same page.

  • Heather will expect participation in this session and will demonstrate how different communication styles, when paired together, deliver different results and conclusions.
  • Heather will have the audience interacting and will create tons of “aha” moments as it relates to the power each of us has to curate meaningful communications in our workplaces.
  • This keynote is great for supervisors as well as employees.
Keynote by speaker Heather Younger

Building Resilience: How to unleash your mindset and overcome any challenge

The most successful people in history had to overcome many barriers to success. From Abraham Lincoln to Walt Disney to Oprah Winfrey. What is the secret ingredient that all of them have? Resilience. Whether they received a ‘No’ 500 times, they experienced extreme levels of abuse or they were penniless, they still decided to move forward and become their best selves.

  • In this talk, Heather will share her personal story of adversity and lay out principles to live by to unleash a positive mindset that drives results.
  • You will be inspired to do the same in your life.
Keynote by speaker Heather Younger

Ditch Perfect: Use your best self to achieve the life you always wanted

Winston Churchill once said that “Perfection is the enemy of progress”, and this statement still holds true in many of our lives. Heather expands this further by saying, “Perfection is the enemy of innovation, creativity, and success.”

  • Are you the person who puts off a goal, a challenge, or a conversation because you don’t feel that it is just right? Do you delay presenting an idea to your manager or team, because it just not perfect enough to do so? STOP! When we look at Elon Musk, Richard Branson, and Oprah Winfrey, we find individuals who aren’t afraid to stop at “I did my best” for the sake of perfection.
  • In this talk, Heather will share her heart-wrenching story of trying to be perfect and realizing that her very best was good enough. You will realize the same too!
  • This talk will challenge your mindset and transform your thinking. Attendees will walk away knowing that their very best is good enough.
See Heather R. Younger, J.D. in action!

A quick look at Heather R. Younger on stage.

See Heather share her knowledge and engage audiences.

See keynotes with Heather R. Younger J.D.

Interview with Heather R. Younger J.D.

How did you begin your speaking career?
I have been training teams and leaders for some time now. I always enjoyed sharing my knowledge with others who might benefit. My first formal speaking opportunity was at a marketing conference in Las Vegas, Nevada. It was a ton of fun, and I was able to learn from those in the audience.

What are three habits for success?
Persistence, resilience and active listening are my three keys to success. I learned at a very early age that falling down just provides another opportunity to get up and keep moving forward. Also, I consider myself to be empathic and I use active listening to uncover the needs of others and help them move to a better place.

Who or what inspires you most?
My children inspire me most. I have four children. I learn endless lessons from them. For example, one of mine believes in positive affirmations and speaks his reality to make it happen in advance. I have another who is determined to succeed regardless of her personal setbacks. I just receive so much from being their mother.

What types of unique experiences have you had as a result of your profession?
First and foremost, I am an employee advocate. In that role, I get to facilitate employee focus groups and help them uncover what they need from their leaders in order to be and remain engaged. I also get to present findings to executive leaders and work with them to make make change happen. I feel blessed to speak to audiences, big and small and help change their mindsets.

Why do clients typically hire you to speak?
They hire me to speak on topics of leadership, culture transformation, employee engagement and emotional intelligence. I typically speak at corporate conferences, leadership retreats and association meetings. They are looking for knowledge, solutions and inspiration.

What would you like to achieve in the next 5 years?
Complete peace of mind that comes from financial freedom, a strong faith, a clear plan and a family who loves me.

See keynotes with Heather R. Younger J.D.
Non-binding request for Heather R. Younger J.D.

Send a simple request. You’ll get a quick reply with fees and availability

  • This field is for validation purposes and should be left unchanged.

Keynote topics with Heather R. Younger J.D.