USA
Founder of McDonald Marketing and expert on consumer trends, multicultural marketing, customer service and sales
Request fees and availability5 out of 5 stars
“Kelly, your message was right on target and you were – once again –our highest-rated speaker.”
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About Kelly
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Speaker Kelly McDonald is a marketing and advertising specialist and considered one of the nation’s top experts in consumer trends, generational differences, and leveraging the customer experience. She is the founder of McDonald Marketing, which has twice been named one of the “Top Ad Agencies in the U.S.” by Advertising Age magazine and ranked as one of the fastest-growing independently-owned companies in the U.S. by Inc. Magazine.
She has been featured on CNBC, in Forbes Magazine, BusinessWeek, Fast Company, on CNNMoney.com and SiriusXM Radio. Her client experience includes iconic brands such as Toyota, State Farm, Nike, Harley-Davidson, Miller-Coors, and Sherwin-Williams.
In addition to her extensive public speaking experience, she is also the author of three bestselling books: her latest, “How to Work With & Lead People Not Like You”, her first, “How to Market to People Not Like You”, and her second book, “Crafting the Customer Experience for People Not Like You”.
See keynotes with Kelly McDonaldwhen the person in the next cube or office is different from you,friction can arise. Different people may not see eye-to-eye on an issue. They may have vastly different approaches to work. Their communication styles may be very different. Their comfort in working with technology may be miles apart. They may see work as a formal environment or one that is casual. They may even have different reasons and motivations for working in the first place. Cultural backgrounds and norms can differ. Even men and women can see situations differently. How do you work alongside someone who may be quite different from you, respect those difference and be effective in your role?
Audience takeaways:
Consumers–and their behavior–are changing at lightning speed now. The companies that stay abreast of rapidly changing consumer trends win :in business growth,loyalty and customer satisfaction.
Audience takeaways:
Watch speaker Kelly McDonald in action
“Kelly opened the audience’s eyes to concepts that most people had never considered, and they were surprised but very pleased with her intimate knowledge of the subject matter. Kelly is a brilliant communicator, and I really enjoyed her animated style of delivery.” — Ron Pyle, President, Automotive Service Association
Ron Pyle
“Kelly’s enthusiasm was contagious and her message was very well received by our audience of utility industry attendees. She was very relatable and left our customers energized and ready to apply techniques to relate to all customers into the work they do every day. We would highly recommend Kelly for any event.”
Sharelynn Moore
“Kelly, your energy, enthusiasm and mastery of marketing was amazingly what the audience needed! As a marketer myself, watching someone of your caliber is like a shot of adrenaline in the arm. Wow! And thank you!!!”
Chris Lorence
"Kelly, we have heard overwhelming remarks that our attendees loved your Master session. Your message and insights were powerful and left attendees with an action plan to implement upon returning home."
Lynne McNees
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