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Richard Mullender - Richard Mullender is an elite hostage negotiator who has worked with Scotland Yard, the Indian Secret Service, the United Nations, and the FBI, among others. He is a much sought-after keynote speaker for people who want to learn the art of negotiating.

Richard Mullender

Richard Mullender is an elite hostage negotiator who has worked with Scotland Yard, the Indian Secret Service, the United Nations, and the FBI, among others. He is a much sought-after keynote speaker for people who want to learn the art of negotiating.
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Why you should book Richard Mullender for your next event

  • By sharing his elite-level listening skills through his talks, Richard has proved to be instrumental to a wide range of audiences, especially those looking to sharpen their persuasion and negotiation skills, as well as their listening abilities.
  • His profile speaks for itself. Richard has worked with high-profile organizations, including the BBC, FBI, and many more. The experience he has garnered while working for these entities enables him to provide unique insights with the potential to influence the outcomes.
  • He is an astute speaker with excellent communication. He combines passion and eloquence to inspire his audiences.

Non-binding request for Richard Mullender

A hostage negotiator, author, and listening & communications expert.
Richard Mullender, a former hostage negotiation expert, is one of the leading keynote speakers and corporate training facilitators. He provides training and advice on persuasion and elite-level listening skills, equipping his audiences with what it takes to persuade similar to real hostage negotiators. Richard's unique experiences include a military career, training to become a hostage negotiator, leading training at the National Hostage & Crisis Unit at Scotland Yard, becoming a serious crimes detective, and working for the Metropolitan Police. He now offers speech services to those who want to benefit from his skills and experiences.
Boasting a wealth of experience in hostage negotiation and speaking, Richard Mullender had rare opportunities to work with some of the world's biggest organizations. For instance, he has worked with Hilton Worldwide, the BBC, John Lewis, NSPCC, Sky, and the Bank of England. Moreover, Richard has worked as an advisor to the likes of The Indian Services, the UN, the FBI, The World Food Programme, and The Scorpions in South Africa.

Although some of Richard's activities have been concealed, he is known to have been involved in several high-profile negotiations, including the release of three members of the UN staff who had been held hostage in Afghanistan in 2004. In 2006, his listening skills had an immense contribution to the intelligence that informed Norman Kember's rescue in 2006.

Having earned a huge reputation courtesy of his activities, Richard turned to keynote speaking, an area where his star shines even brighter. He has since become a popular choice for corporate and business events. Looking to teach, entertain, and challenge his audience with new things, Richard is a brilliant addition to any corporate event; his engaging presentations are second to none.

As a keynote speaker, Richard Mullender has been covered on many media platforms, including BBC Radio 4, Radio 5, Times Radio, and the Sunday Times. He is also the author of ''Communication Secrets of a Hostage Negotiator.''
Richard Mullender - Richard Mullender is an elite hostage negotiator who has worked with Scotland Yard, the Indian Secret Service, the United Nations, and the FBI, among others. He is a much sought-after keynote speaker for people who want to learn the art of negotiating.

Keynotes

Keynote by Richard Mullender :

Learn life or death listening from the hostage negotiator

A talk that entertains, challenges and teaches.

The entertainment comes from colourful 'war stories' and the wry humour to be found in crisis situations.

The challenge is the one our speakers issue to your audience, by asking; ‘Show me how to listen!’

And the teaching? It comes in a powerful interactive exercise involving every member of the audience. In a matter of minutes, they will have learned to listen as if their lives depended on it.
Request a quote : Richard Mullender Learn life or death listening from the hostage negotiator

Keynote by Richard Mullender :

The life of a hostage negotiator and how we get people out

How do you get to be a hostage negotiator and what’s the life really like?

Equally important, how do you bargain successfully when you’ve got nothing to bargain with?

Richard explains what’s best to say, what’s a complete no-no, and the skills that result in release. Their anecdotal stories will make you gasp, smile and laugh out loud.

To understand why listening is so vital to negotiation outcomes, every member of your audience will join in an interactive ‘state your impression’ exercise. They’ll leave with a transformational skill - once mastered never forgotten.
Request a quote : Richard Mullender The life of a hostage negotiator and how we get people out

Keynote by Richard Mullender :

5 top hostage negotiation tips that work equally well in business

In this compelling, interactive talk, Richard shares his top, client-tested, transferable skills with you.

You’ll discover:

How to listen at an elite level. Not active listening, but actual listening.

How to be trusted and liked. You don’t have to like them back.

How to gather intelligence without asking questions. So they tell you all you need to know.

How to state what you think is really going on. Without causing offense.

Three things you can say that produce amazing results. Use sparingly, you’ll get more than you bargained for!
Request a quote : Richard Mullender 5 top hostage negotiation tips that work equally well in business

'Let's Talk About'... The power of listening in negotiation with Richard Mullender

Watch Richard Mullender in action

FAQ

Here are the most common questions about Richard Mullender

Who is Richard Mullender?

Richard Mullender is a former hostage negotiator, serious-crimes detective and expert in listening, communication and persuasion. He led training at Scotland Yard’s National Hostage & Crisis Unit and has advised organizations including the FBI and United Nations.

What does Richard Mullender speak about?

Richard Mullender speaks about negotiation, persuasion, communication and elite-level listening. His keynotes translate techniques from hostage negotiation into practical skills that audiences can apply to business conversations and negotiations.

What experience does Richard Mullender have as a hostage negotiator?

Richard Mullender trained as a hostage negotiator after a military career and later led training at Scotland Yard’s National Hostage & Crisis Unit. His career also included working as a serious-crimes detective for the Metropolitan Police.

Was Richard Mullender involved in real hostage negotiations?

Richard Mullender has been involved in high-profile cases, including the 2004 release of three UN staff held hostage in Afghanistan. His listening skills also contributed to intelligence used in the 2006 rescue of Norman Kember.

What can businesses learn from Richard Mullender’s hostage negotiation techniques?

Richard Mullender teaches transferable skills including elite listening, building trust and gathering intelligence without relying on direct questions. One of his keynotes specifically covers five hostage-negotiation techniques that can also be applied in business.

How does Richard Mullender teach better listening skills?

Richard Mullender distinguishes what he calls actual listening from conventional active listening. His keynotes include interactive exercises where audience members practise listening techniques developed from his hostage-negotiation experience.

Which organizations has Richard Mullender worked with?

Richard Mullender has worked with organizations including the BBC, Hilton Worldwide, John Lewis, Sky and the Bank of England. He has also advised the FBI, United Nations, World Food Programme and Indian Services.

Has Richard Mullender written a book?

Richard Mullender is the author of Communication Secrets of a Hostage Negotiator. The book reflects his expertise in listening, communication and negotiation developed through his career in hostage and crisis situations.

How much does a keynote cost?

The short answer is: It depends on the event and the scope of the individual assignment.

The price varies depending on factors such as the speaker, duration, location, language, format, and scope of the event. Feel free to contact us with some information about your requirements and preferences, and we will quickly provide you with a non-binding quote. Contact us here.

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