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A hostage negotiator, author, and listening & communications expert.

Richard Mullender

travels from UK

Richard Mullender is an elite hostage negotiator who has worked with Scotland Yard, the Indian Secret Service, the United Nations, and the FBI, among others. He is a much sought-after keynote speaker for people who want to learn the art of negotiating.

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5 out of 5 stars

Richard is a revelation. The listening techniques he teaches are a huge professional asset. Our delegates at The Institute of Financial Planning are always asking when we can book him again.

INSTITUTE OF FINANCIAL PLANNING, LONDON BRANCH See all references

Why you should book Richard Mullender for your next event

  • By sharing his elite-level listening skills through his talks, Richard has proved to be instrumental to a wide range of audiences, especially those looking to sharpen their persuasion and negotiation skills, as well as their listening abilities.
  • His profile speaks for itself. Richard has worked with high-profile organizations, including the BBC, FBI, and many more. The experience he has garnered while working for these entities enables him to provide unique insights with the potential to influence the outcomes.
  • He is an astute speaker with excellent communication. He combines passion and eloquence to inspire his audiences.
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About Richard

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Richard Mullender, a former hostage negotiation expert, is one of the leading keynote speakers and corporate training facilitators. He provides training and advice on persuasion and elite-level listening skills, equipping his audiences with what it takes to persuade similar to real hostage negotiators. Richard's unique experiences include a military career, training to become a hostage negotiator, leading training at the National Hostage & Crisis Unit at Scotland Yard, becoming a serious crimes detective, and working for the Metropolitan Police. He now offers speech services to those who want to benefit from his skills and experiences.

Why you should book Richard Mullender for your next event

  • By sharing his elite-level listening skills through his talks, Richard has proved to be instrumental to a wide range of audiences, especially those looking to sharpen their persuasion and negotiation skills, as well as their listening abilities.
  • His profile speaks for itself. Richard has worked with high-profile organizations, including the BBC, FBI, and many more. The experience he has garnered while working for these entities enables him to provide unique insights with the potential to influence the outcomes.
  • He is an astute speaker with excellent communication. He combines passion and eloquence to inspire his audiences.

Boasting a wealth of experience in hostage negotiation and speaking, Richard Mullender had rare opportunities to work with some of the world’s biggest organizations. For instance, he has worked with Hilton Worldwide, the BBC, John Lewis, NSPCC, Sky, and the Bank of England. Moreover, Richard has worked as an advisor to the likes of The Indian Services, the UN, the FBI, The World Food Programme, and The Scorpions in South Africa.

Although some of Richard’s activities have been concealed, he is known to have been involved in several high-profile negotiations, including the release of three members of the UN staff who had been held hostage in Afghanistan in 2004. In 2006, his listening skills had an immense contribution to the intelligence that informed Norman Kember’s rescue in 2006.

Having earned a huge reputation courtesy of his activities, Richard turned to keynote speaking, an area where his star shines even brighter. He has since become a popular choice for corporate and business events. Looking to teach, entertain, and challenge his audience with new things, Richard is a brilliant addition to any corporate event; his engaging presentations are second to none.

As a keynote speaker, Richard Mullender has been covered on many media platforms, including BBC Radio 4, Radio 5, Times Radio, and the Sunday Times. He is also the author of ”Communication Secrets of a Hostage Negotiator.”

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Keynote by Richard Mullender

Learn life or death listening from the hostage negotiator

A talk that entertains, challenges and teaches.

  • The entertainment comes from colourful ‘war stories’ and the wry humour to be found in crisis situations.
  • The challenge is the one our speakers issue to your audience, by asking; ‘Show me how to listen!’
  • And the teaching? It comes in a powerful interactive exercise involving every member of the audience. In a matter of minutes, they will have learned to listen as if their lives depended on it.
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Keynote by Richard Mullender

The life of a hostage negotiator and how we get people out

How do you get to be a hostage negotiator and what’s the life really like?

  • Equally important, how do you bargain successfully when you’ve got nothing to bargain with?
  • Richard explains what’s best to say, what’s a complete no-no, and the skills that result in release. Their anecdotal stories will make you gasp, smile and laugh out loud.
  • To understand why listening is so vital to negotiation outcomes, every member of your audience will join in an interactive ‘state your impression’ exercise. They’ll leave with a transformational skill – once mastered never forgotten.
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Keynote by Richard Mullender

5 top hostage negotiation tips that work equally well in business

In this compelling, interactive talk, Richard shares his top, client-tested, transferable skills with you.

You’ll discover:

  • How to listen at an elite level. Not active listening, but actual listening.
  • How to be trusted and liked. You don’t have to like them back.
  • How to gather intelligence without asking questions. So they tell you all you need to know.
  • How to state what you think is really going on. Without causing offense.
  • Three things you can say that produce amazing results. Use sparingly, you’ll get more than you bargained for!
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Watch Richard Mullender in action

'Let's Talk About'... The power of listening in negotiation with Richard Mullender

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References

Outstanding. Really thought-provoking and motivating. You made us think completely differently. I was left with 160 very happy guests.

Claire Harris, Director of Field Sales, BT Business & Public Sector

The feedback was overwhelming. I have never seen my staff so excited.

Lev Loginov, Founder, London Wall Group
Non-binding request for Richard Mullender

Send a simple request. You’ll get a quick reply with fees and availability

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US: +1 347 223 5128 UK: +44 (0)20 3744 5675
Richard Mullender
Richard Mullender

5 out of 5 stars

Richard is a revelation. The listening techniques he teaches are a huge professional asset. Our delegates at The Institute of Financial Planning are always asking when we can book him again.

INSTITUTE OF FINANCIAL PLANNING, LONDON BRANCH See all references

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