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Tim Cole

travels from Germany

Expert on eBusiness, social web and IT security making a career as a journalist, book author, TV moderator and speaker

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As an expert on the impact of digital technology and the Internet, keynote speaker Tim Cole is a sought after man. His keynotes cover a wide range of topics and provide insight on e-business, social communication and the future of finance. His objectivity and critical eye has proven valuable in leading European magazines and newspapers, and his ability to evaluate the impact of technology is of great importance in a rapidly changing world.

Tim Cole is an expert on Internet, eBusiness, Social Web and IT Security. Born 1950 in Washington, he has lived in Germany for over 40 years, pursuing a career as a journalist, book author, TV moderator and public speaker. His book “Success Factor Internet”, which was published 1999 in German by Econ, was the first book to describe the impact of digital technology and the Internet on companies and organizations.

In “The Customer Cartel” (2004) he correctly predicted the power shift between customers and vendors in an age of total connectivity. His current book, “Enterprise 2020” forecasts even more far-reaching transformation as digital networks, mobility and total communication become an everyday fact of private and business life.

In 2013, he co-authored “Digitale Aufklärung” (“Digital Enlightenment”) together with Ossi Urchs. Here they describe the fundamental shift from an analog to a digital society and call for new values and rules enabling humans to live a fulfilled life in a society, which is undergoing rapid and fundamental change.

As the former editor of “Net Investor”, a business magazine, as well as a contributor and columnist for a number of leading European newspapers and magazines, he has a proven track record for objectivity and for critically evaluating the impact of technology on business processes and markets. In 2004, Tim Cole co-founded Kuppinger Cole, a leading European analyst group focusing on Identity & Access management (IAM), Governance, Risk & Compliance (GRC), Cloud Security and Mobility.

Tim Cole is frequently asked to give talks and lectures at public and corporate events, and often customizes his talks to fit audiences. His range of topics includes e-commerce and e-business to customer empowerment, social communication, Big Data, the Future of Finance, the Industrial Internet and cognitive computing.

See keynotes with Tim Cole

    A few examples of Tim Cole’s more popular standard speeches:

     

    Keynote by Speaker Tim Cole

    Enterprise 2020 – the Internet was just the beginning!

    • How to deal with the new customer
    • Digital Transformation and the Age of Acceleration
    • Getting in touch: How the Social Web radically changes Corporate Communication
    • Total Mobility: Welcome the Digital Nomad

     

    Keynote by Speaker Tim Cole

    Work 2.0

    • Where – and how – will we work tomorrow?
    • The end of the cubicle
    • Why Digital Work is never done
    • SIEM and the future of Knowledge Work

     

    Keynote by Speaker Tim Cole

    The Future of Intelligence – Intelligence of the Future

    • How cognitive computers will help us think better
    • Wisdom of Crowds: Together we are stronger!
    • What managers can learn from ants
    • Why we need a “Digital Enlightment”

Wild Wild Web

What the history of the Wild West teaches us about the future of Digital Society

When we think about the short, exciting history of the Internet, it helps to first think back to the events that shaped what we like to call the American “Wild West”. Then and now, a new world was formed, and in the beginning the only law was that of strength and willpower; that is, if there were any laws at all. But over time, the land was settled, cultivated and, finally, civilized (although Donald Trump makes one pause for a moment and consider just how far this process of civilization has come in my native country).

In any case, this all happened much faster than most people think today. The Wild West we celebrate on the silver screen, in songs and Western novels, only lasted for about 65 years and that was it!
In 1803, Napoleon was suffering from a severe cash shortage, so he sold the entire Mississippi River valley, all 828,000 square miles of it, to the young United States for 15 million dollars. That wasn’t exactly a pittance at the time; in today’s money it would work out at around 250 million dollars, but even so it was  certainly the best real estate deal in history.

A year later, the U.S. government decided it wanted to find out what exactly they had bought, so they sent out two soldiers, Army captain Lewis Meriwether and his friend lieutenant William Clark, on an 8,000 mile journey from St.Louis to the Pacific Coast and back. The 33 members of the expedition and a Newfoundland dog named Seaman trudged for two years across prairies, climbed mountain ranges and forded raging rivers, in the process collecting a trove of information about the Western half of the North American continent that now belonged to their fledgling nation.

Of course, this huge and unknown territory was already populated by humans, Native Americans for the most part, and a few white trappers had also made forays into parts of it. But for all intents and purposes, 1804 was the year in which the legendary Wild West was born. Six decades later, it was all over: On May 10, 1869, the famous “Last Spike” was hammered in at Promontory Summit, Utah, marking the completion of the transcontinental railroad. The spike, which consisted of solid gold, was the last nail in the coffin of an epoch. Just three years later, the federal government deemed it necessary to preserve some of the last untouched remnants of the “Wild” West by setting aside three and a half thousand square miles of virgin land in parts of Wyoming, Montana, and Idaho which they named the Yellowstone National Park.

This brief moment in time, hardly more than the blink of an eye in historic terms, encapsulates everything we know or believe we know about the Wild West: gun-toting ruffians, unshaven trappers and tough settlers, train and stagecoach robberies, Indian wars and the massacre of the endless herds of buffaloes, the Pony Express riders and the stretching of the first telegraph lines.

Less than a century later, in 1962, the greatest directors of their era, John Ford, Henry Hathaway, George Marshall and Richard Thorpe, joined together to create the monumental film How The West Was Won, which celebrated a very special period in the American past, one that had already been embellished, kitsched up, glorified and turned into modern myth. Incidentally, this also marked the end of a completely different era, namely the age of epic Hollywood history films.

Will we one day look back on the early decades of the Internet in a similar way? And what will the future bring?
After all, we know what came after the Wild West; first, the farmers ploughed the land and fenced it (in 1867, Lucien B. Smith from Ohio received a patent for his invention of barbed wire, arguably more important for winning the West than the six-shooter). There came the traders, the shop owners, the saloons, the sheriffs, the judges, the surveyors, the registrars, the railroads, the highways. And over time, the land became „civilized“, law and order were established, and with it came prosperity, progress, and diversity.

In the Age of the Internet, all that still lies ahead of us. We are at a point today similar to the settlers on the banks of Big Muddy waiting to cross over into the promised land. That means all the hard work of turning the wilderness into a lush garden still lies ahead of us. But first, we will need to clean up, create order out of chaos, pass laws and make sure they are enforced, prune the excesses, lock up the bad guys, put the robber barons on a leash, make the land fruitful and life worth living.

The big data feast

All this won’t be easy, and in fact the prospects aren’t that good. The other side appears too powerful: the Googles, Apples, Facebooks and Amazons. The rules and regulations set up to protect citizens and consumers appear too puny or simply don’t exist. No matter what politicians will tell you, the Internet is still largely a legal vacuum. Guether Oettinger, at the time Europe’s “digital commissioner”, was right when he told me in an interview that we need a European Civil Code that, for instance, says clearly who really owns our data.

Oettinger is worried about the future of business if, for example, nobody knows who the CAD files belong to that a manufacturer sends online to his customer so that he can print a needed spare part on his own 3D printer in order to be able to start production faster than waiting for the part to arrive by Fedex. And who do the data belong to that my car increasingly produces and that is sent to the car manufacturer every time I visit the garage? Car makers will tell you its them because you signed over the rights to your data when you accepted their terms and conditions – but did anyone tell you this?

I believe that a decent European Civil Code should not only pertain to Europe, and it should set out exactly who my data belong to: me or some tech giant in Silicon Valley?

Huge Internet behemoths and tiny startups: they all are accustomed to helping themselves to a smorgasbord of information we provide whenever we go online, whether its about our purchasing habits or our most intimate moments or our secret desires and aspirations. And the feast, for them, is free, of course.

We can hardly expect them to leave the table without being forced to. They have too much to lose for that. And we can expect them to resist. They have deep pockets and mighty friends in high places, including the present occupant of the White House, for whom regulation and oversight are anathema. Besides, they’ve grown accustomed to stealing our data with impunity, to selling the information we provide them and to getting us hooked on their addictive platforms and apps. And they don’t even feel guilty about this – it’s a free country, isn’t it?

And the worst thing is that we let them do it.

The Austrian economist Joseph Schumpeter (1883-1950) proposed a theory which he called “creative destruction” which he described as a basic element of the capitalist system. Capitalism, he said, is constantly destroying itself, and on the ruins, innovative companies and new ideas are always being built – the old ones being relegated to the dustbins of history. According to him, disorder is the wellspring of progress and wealth.

The Internet industry constantly provides new examples of creative destruction and disorder. The only difference is that everything is happening at Internet speed nowadays. IBM and Apple in the 80s, Microsoft and Netscape in the 90s, the Big 4, known today collectively as GAFA, in the first half of our decade, Alibaba, Uber and AirB&B in the second half: All are out to get ahead of the competition, damn the cost for the others and for society as a whole.

All of this reminds me of the “Gilded Age”, a term Mark Twain coined to describe the era of the Robber Barons – Rockefeller, Carnegie, Morgan and Vanderbilt, just to name a few. This was in the years between the 19th and 20th centuries, when the West had been won and gigantic corporate empires were built: powerful monopolies that exploited millions of people unchecked.

Over time, resistance mounted. Workers went on strike and burned factories down. The National Guard was called in to quell the riots on the behest of the Robber Barons and their friends, the most powerful politicians of their age.

Will we see similar resistance and unrest aimed at the overwhelming power of the tech giants? Will people take to the streets to demand their rights? Actually, this is already happening.

On an ice-cold day in February of 2012, 16,000 citizens gathered in Munich at the Siegestor Monument to demonstrate against censorship. They carried signs with the message “ACTA ad acta”, and their goal was to stop passage of the Anti-Counterfeiting Trade Agreement (ACTA) which had been secretly negotiated between the United States, Japan, and the EU.

These „net activists“ (what a beautiful word!) were demanding what? The reform of copyright law?

If there ever had been a subject about which I believed the large mass of the population was completely indifferent, is would have been copyright law. Well, that just shows you. In Germany, the home of anticipatory obedience, people were demonstrating for their right to copy and share digital content without restrictions. What an awakening! „Wir sind das Online-Volk” (“We are the Online people“), they chanted, echoing the slogan “Wir sind das Volk” that hastened the downfall of the hated regime in East Germany in the 1980s.

The European Parliament subsequently rejected ACTA on July 4, 2012. So you see, it works! The voice of the people will be heard!

And the opposition is growing. In June 2015, more than 5,000 taxi drivers in Paris took to the streets to protest Uber, the ride-share service, whose market capitalization lies at $72 billion today. The cab drivers blocked the roads to airports and train stations. Smoke rose over the Porte Maillot district after irate cabbies overturned Uber cars and set them on fire. Policemen were injured.

The opposition doesn’t always stem from angry citizens. Administrators the world over are gearing up to resist GAFA and their cronies. Cities like Berlin and Barcelona are imposing serious fines on owners who rent their apartments to short-term occupants, forcing AirB&B – the world’s largest hospitality company – to accept new rules and regulations and to make sure they are enforced. In Berlin, being caught can cost you €100,000 a night! The argument is that affordable housing in Berlin is scarce.

You can think of this what you will, but for me, creating a “denunciation portal” where people can report their neighbors if they feel there is too much coming and going next do distinctly oversteps a red line. And in fact, an increasing number of jurists are calling Berlin’s policy into question on constitutional grounds. Besides, turning in your neighbors smacks of methods practiced by Nazis and the East German State Police.

I believe there must be democratic ways of roping Uber divers and AirB&B hosts back in and making them legal. This, of course, means that our constitutional state and the rule of law will need to adapt to new opportunities. What we need are rules that reconcile technology and bureaucracy – no mean task! Cudgeling protesters is not an answer. What we need today are the willingness and ability to engage in dialog and find creative solutions. If we fail in this, be prepared for more din and tumult. Blockupy was just a foretaste!

So what does all this have to do with the Wild West and the Robber Barons of the Gilded Age? Lots, I believe. Back then, the reaction against the Monopolists changed America for good. Theodore Roosevelt became known as the “Trust Buster” when he applied the Sherman Act in 1902 to drag 45 monopoly owners into court; the first time the law, which had been passed way back in 1890, was actually applied. Over time, child labor was forbidden, health and safety regulations were passed. The Gilded Age was followed by the so-called Progressive Era that spanned from the 1890s to the 1920s – and that’s what we need again today: a Progressive Era of the Internet Age.

We need a new New Deal; one which calls the perpetrators of data theft and sloppy data management to account. Today, since nobody really feels responsible, our data is too often handled in a cavalier fashion by companies who let them fall into the hands of criminals or even cooperate with them – as in the case of Facebook and Cambridge Analytica showed. But did you ever hear of someone from Google, Twitter, or Yahoo being fined or imprisoned because they allowed millions of user accounts to be hacked? I haven’t either.

In his new book, Technology vs. Humanity, my friend, the Futurist Gerd Leonhard calls for the formation of a Global Ethics Council to be charged with drawing up a set of rules and regulations governing how our data are treated and overseeing their compliance. I would go a step further: I believe we need a kind of Global World Inc., a joint-share entity in which we all have a stake and whose job it is to make sure that the profits derived from the sale of personal information are distributed fairly. Think something akin to employee participation. After all, we all work for the big tech companies in one way or another, the Internet giants like GAFA, the platform builders and app developers – whether we want to or not. So shouldn’t we at least be reimbursed?

Gerd Leonhard also calls for a kind of digital machinery tax, the proceeds of which should go to those who are forced out of their jobs by robots and Artificial Intelligence. Here again, I would go further. Why not divert part of the obscene profits raked up by companies like Apple, which recently posted the largest quarterly result in history, into a world-wide relief fund to provide direct assistance to those suffering from the consequences of digitization and automation? Of course, the best idea would be an unconditional basic income for all, but at least for now, that seems to be out of the question politically. But a relief fund could at least lessen the worst effects of advances in technology, and Google and the others should pay for it! After all, they are the biggest beneficiaries; in fact, they’re the only beneficiaries, at least for now.

Maybe historians will one day look back on the “Gilded Age of the Internet” and describe it as a hectic time without rules and oversight, in which regulation gradually spread, oftentimes triggered by the industry itself because they finally come around to the notion that it is better to be part of the solution than part of the problem. A time, in which modern Robber Barons like Steve Jobs, Jeff Bezos, Mark Zuckerberg and Larry Page were able to forge empires, just like their predecessors a century earlier, and who were equally hard to reign in – but who, too, had to submit in the end.

We all seem to believe that the Internet has been around forever, but in reality, we are still at the very beginning. Today the important claims are being staked out in key areas such as video and music streaming, navigation and Cloud services. These are the field in which the Big 4 (or 5, if you still count Microsoft in) will struggle between themselves, but also against us, the citizens and consumers. The cards are still being dealt, and nobody knows who the winners will be.

But one thing is clear: If we just muddle through like always, we will become stuck in the Wild West of the Internet. We not only need to demand our rights: We need to go to court for them; and if necessary, we will have to fight for them. The pathway to a truly civilized online world will necessarily lead to a revolution from below. We can only hope that, this time, the revolution will be bloodless.

What we need is a new sense of digital sovereignty. I mean this in a double sense. First, in the legalistic meaning of the term, namely a return of sovereignty to the digital citizenry. But I also mean it the sense of a certain serenity that comes from the feeling that we have things under control.

As a card-carrying optimist I believe we will manage this. I am confident that we will achieve a souverain and therefore peaceful transition to a digital era that is based on fairness and order, in which the right of every human being to freedom of information, but also to informational self-determination is guaranteed, in which profits are distributed justly and performance and rewards are evenly balanced.

Personally, I don’t want to live in the Wild West, and if you’re honest, dear reader, you don’t want to either. After all, we can always watch it on TV.

Tim Cole is a tech journalist, author and public speaker. In 1995, he started his “Online Diary”, which was the first blog in Germany. His current book, “Digital Transformation”, was number one in the Amazon bestseller lists for “economics & management” for almost half a year. Hi newest book, entitled “Wild Wild Web – What the history of the Wild West teaches us about the future of the Digital Society” is scheduled to be published in October.

10.14.2014

Interview with Tim Cole

What made you interested in the field of technology?

I’ve always been a techie, but I am also very interested in business and economics, so I guess my role in life is to act as a moderator or even a translator between those two worlds, since generally speaking business people don’t understand techies and vice versa. I feel that technology is becoming increasingly crucial to the business success of enterprises; in fact, pull the plug on all those servers and gadgets and your average business today will simply collapse.

On the other hand, engineers and software developers need to better understand what the business side really needs and to create solutions that are easy to understand and use and that really create value for the company. Naturally, the Internet and digitalization are the key factors, and in fact they have changed and will continue to change the way companies do business. Managers need to realize this and try to anticipate how digital transformation will impact their own business models, as well as using technology to reach out to digitally empowered customers – who are very different from your old “analog” customer.

How do you work with clients to prepare your keynotes? 

I try to understand what the client needs. Since some customers aren’t really sure of themselves, this can involve a rather intense discovery process. I hate “canned” speeches, so I prefer to interact with clients in order to create a unique keynote – one that will give the audience the right takeaway.

Do you have a favorite experience from your speaking career?

I remember a speech I gave in front of 2.500 kitchen studio owners in Berlin. A few months earlier, I had bought a kitchen through an app called “Ikea Kitchen Planner”, and when I was finished, it turned out that there was no digital connection between that app and the ordering system at Ikea, so the saleslady had to retype every single article number which took hours.

I use this example often to illustrate the need to create seamless digital processes within organizations, and I thought these kitchen professionals would love the story. After all, the probably hate Ikea, don’t they? When I finished telling the story there was no applause. In fact, the room was eerily silent. Later, someone took me aside and said: “Mr. Cole, I’m afraid the Ikea thing bombed on you. You see, we also have a Planner App, and it, too, is not connected with the back office…” I love it when reality proves one of my points.

How do you help audiences understand the future of finance and technology? 

I try to get down to the personal level and describe everyday experiences that everyone can relate to. It’s when I can almost see the light bulbs appearing above the heads of people in the audience that I feel I have done my job.

What do you hope to accomplish with your work as a keynote speaker?

I believe that we as individuals and as a society will need to adapt in order to survive, or at least to keep on leading meaningful and secure lives. We are in the process of collectively crossing the digital divide from an old-fashioned analog to an increasingly networked world, a world in which we spend more and more of our time in a kind of “world behind the computer screen”, in which, like in Louis Carroll’s “Alice Behind the Looking Glass”, many things look familiar, but many are very different.

For instance the rules of the game. In Alice’s looking glass world, they play chess, but they play by different rules – the king can move as often as he wants. Similarly, in the new world behind the screen, some rules are different, and in order to play and enjoy life, we need to understand – and sometimes even make – the new rules. This calls for a higher degree of flexibility and creativity than before, and besides, the digital world runs faster, namely at internet speed. To keep up we need to constantly question ourselves as consumers, as citizens and as businesses and be willing to adapt. You can’t turn back the clock, so you better look ahead!

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