Here you will find keynote speakers, who all are able to talk about Service Excellence. Click on the individual keynote speakers and read more about them and their keynotes.
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James E. Dion
Retail expert and consultant, trainer and author known to help companies reposition their retail business
USA
Our keynote speaker James E. Dion (Jim) is an internationally acknowledged consultant, trainer and author. He is one of North America's leading experts on consumer trends, retail technology, selling and service, retail merchandising &...
Doug Lipp
Expert on customer service and global competitiveness helping organizations strengthen their corporate culture
USA
Candid. Passionate. Relevant. Keynote speaker Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it. Doug Lipp can take you on an entertaining...
About Service Excellence
- Service Excellence is a term that signals particularly good customer service. The term is used first and foremost in business.
- Excellent customer service does not necessarily come easy and it is not enough to just be polite and to take back sweaters that did not have the right colour.
- Service excellence is very much about specified assistance. If Mr. Smith is looking for a very specific Gustav Mahler symphony for his wife it is really of no use to him – or her – if he is given Mozart instead since, after all, it is all classical music anyway. Service excellence is something else.
- Keynote speakers on service excellence take a closer look at these matters and try to focus on what it takes to achieve service excellence.