Andy Hanselman
Helping Your Business And Your People Create 'Outstanding' Customer Experiences With 'AI'! That Means 'Authentic Interactions'
Reasons to book Andy Hanselman
- Gives audiences real-world insights from 30+ years working with customer-focused businesses and leaders.
- Delivers practical, actionable tools your people can apply immediately to elevate customer experiences.
- Tailors every keynote to your goals, ensuring relevance, engagement, and long-lasting impact.
Non-binding request for Andy Hanselman
Expert in customer experience, authentic interactions, & creating a Dramatic Difference
Andy Hanselman is a keynote speaker, author, and consultant who helps businesses stand out by creating outstanding customer experiences built on authentic human interactions. For more than 30 years, he has studied customer-focused companies and the leaders behind them, identifying what makes them genuinely different. His talks energise, entertain, and empower people at every level, equipping them with practical tools and memorable insights they can put into practice straight away to make a dramatic difference.
Authentic Interactions That Stand Out
Andy Hanselman has spent over three decades helping organisations differentiate themselves through outstanding customer experiences. His approach centres on “AI” not artificial intelligence, but Authentic Interactions. These are the genuine, personal, human moments that customers remember, talk about, and come back for. Andy shows audiences how to build these interactions into everyday behaviour, turning ordinary touchpoints into experiences that create loyalty, advocacy, and meaningful commercial results.
Through extensive research and work with businesses that excel in customer focus, Andy has identified what he calls “3D Thinkers”: organisations that take a Dramatically and Demonstrably Different approach to maximising customer relationships. They proactively choose the customers they want, give their best to them, and create the conditions to get the best from them. Andy’s keynotes explore what these businesses do differently and how any organisation can adopt similar habits to achieve greater opportunities, loyalty, and profitability.
Real-World Insights Backed by 30+ Years of Experience
Andy’s style is grounded, relatable, and rooted in real-world practice. He brings over 30 years of research and hands-on experience with successful, customer-driven businesses, giving audiences takeaways that genuinely work. Instead of theory or over-polished scripts, he shares examples drawn from leaders who have built strong relationships through focus, consistency, and clarity of purpose.
He has delivered more than 2,000 presentations across 12 countries, working with audiences of all shapes and sizes from frontline teams to senior leadership groups. This extensive experience allows him to engage people quickly, challenge their thinking, and equip them with tools they can use immediately. His sessions are memorable because they connect practical advice with entertaining stories and relatable scenarios, making learning easy to absorb and apply.
Keynotes Tailored to Your Business
Every keynote Andy delivers is personalised. He takes time to understand your goals, challenges, audience, and customer expectations, ensuring his content speaks directly to your organisation’s reality. There are no off-the-shelf talks each session is shaped to deliver maximum relevance and impact. Whether your event needs a high-energy opening keynote, a thought-provoking closing session, or a practical deep-dive for specific teams, Andy adapts his expertise to fit your environment.
Beyond the keynote itself, Andy also supports organisations with workshops, panel sessions, facilitation, and extended training programmes. These help embed the learning, encourage meaningful behaviour change, and ensure momentum continues long after the event.
Fresh Content & Practical Tools
Andy continually researches new examples and best practices, keeping his content fresh and aligned with the challenges businesses face today and those emerging tomorrow. Audiences gain insights from current case studies and techniques that reflect the realities of modern customer expectations.
To help structure behaviour change, Andy shares practical tools that leaders and teams can use immediately, such as frameworks for identifying priority customers, methods for delivering standout service, and techniques for building habits that reinforce authenticity and consistency. His focus on application ensures that people leave with something they can act on straight away.
What Audiences Gain
- A clear understanding of how to create memorable customer experiences.
- Practical methods for delivering Authentic Interactions that stand out.
- Tools and frameworks used by some of the most effective customer-focused businesses.
- Renewed motivation and the confidence to make meaningful improvements.
People leave Andy’s sessions energised, entertained, and equipped ready to create the kind of experiences that make a dramatic difference for both customers and the business.
Keynotes
Keynote by Andy Hanselman:
Create ‘Outstanding’ Customer Experiences With ‘AI’!
In this stimulating and engaging keynote, Andy challenges your customer facing people to take personal responsibility to ‘delight’ their customers. He gives them practical tools and techniques to do actually that. The result? Genuine, human, personalised ‘Authentic Interactions’ that make customers feel valued, get them to come back for more, and tell others about you.
Keynote by Andy Hanselman:
Forget CRM, Think MCR! Maximise Your Customer Relationships
This keynote is ideal for your sales people, account managers, and customer service people to get them proactively focusing their time and efforts. It’s about building relationships that give the best to, and get the best from, the customers you want! As well as delivering ‘outstanding’ customer experiences it means finding ways to create more opportunities, repeat business, loyalty and profits!
Keynote by Andy Hanselman:
Leading For ‘Outstanding’ Customer Experiences - Think UBER!
This one is ideal for your leaders and managers, and no, it’s got nothing to do with taxis - It’s all about ‘culture’! Andy helps them establish and embed ‘the way we do things around here’. He gives them practical tools and techniques to ensure their people create those genuine, human, and personalised ‘Authentic Interactions’ with your customers consistently. It means ensuring they all Understand what’s expected, Building systems and processes that support this, Engaging, empowering and enabling people to ‘deliver’ and Rewarding and recognising those that do!
Keynote Speaker Andy Hanselman - Guest Speaker Showreel
Watch Andy Hanselman in Action!
