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Steven van Belleghem

Customer Relations Expert
Country: Belgium

Steven van Belleghem assists companies to become truly customer-centric into the core of their being. The thought leader on marketing explains and shows brilliant combinations of the usage of technology and front-desk customer service. In his keynotes Steven van Belleghem is able to inspire transformation and innovation on customer service.

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Book now at: +44 (0)20 3744 5675 (UK)
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Steven van Belleghem is a studied Economist from the University of Ghent, who spent most of his summers at the UC Berkeley to specialize in marketing. His professional career started as a research assistant  at the Vlerick Business School, where he remains a guest marketing professor to this day.

In 2001, Steven was one of the first employees to join InSites Consulting, a start-up in the online research industry. Over time he worked his way up to become one of the company’s managing partners and shareholders.

After eleven years in 2012, Steven started his own inspiration company called B-Conversational. Together with his business partner and wife Evi, he dedicates his work to improving clients’ customer service. Apart from being a successful speaker, Steven van Belleghem has authored several bestselling books. His latest book is called ‘When Digital becomes Human’. The books describe the need to digitize the customer relationship without forgetting the human aspect.

The human aspect is also an important part of his keynote speeches and business coaching sessions. Steve is a charismatic speaker and able to connect with his audience. His talks are very popular with attendees all over the world. He also helps clients set up long-term inspirational programs to change the mindset and enrich the knowledge of their teams. Steven van Belleghem is willing to embark on a whole inspirational journey with you. He offers programs like an inspirational trip to the Silicon Valley, a management masterclass in Barcelona or he is open to think along any idea you might have in mind.

Steven van Belleghem is able to be a prosperous and creative partner for you. He intends to enhance the abilities of you and your company and provides the customer centered services he preaches.

    When Digital becomes Human

    There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world. Steven guides you through his new story ’When digital becomes human’. It’s a narrative about the combination of the digital and the human transformation in your customer strategy. This story takes you on a journey to the future. It is provocative, exciting and scary at the same time. Enjoy this amazing ride!

    Marketing 2020

    Consumers are changing and evolving faster than ever and the same is true of technological possibilities. Staying in the consumer’s good books takes an extreme brand of customer centricity. This kind of customer centricity takes full advantage of the available technological possibilities. In fact, customer centricity becomes an implicit process. This principle is also known as ‘selling without selling’ and our current marketing organization is not equipped to put it into practice. Let Steven’s presentation introduce you to the wonderful world of Marketing 2020. The audience is prepared for the future through new trends, fresh insights and telling examples.

    Are you ready to re-invent your business?

    The sell-by date of the average corporate strategy is becoming ever shorter. A long-term strategy is obviously indispensable but nowadays it needs to be evaluated much more frequently. Nokia and Kodak are sad examples of what can happen if you don’t. There’s simply no other option: companies must be prepared to re-invent themselves. In this new presentation Steven identifies three domains that are in need of re-invention: the business model of an organization, the customer relationship and the company’s own operating model. After all, it’s not just companies that need re-inventing; it’s about each and every one of us. If we want to remain relevant we, too, must re-invent ourselves from time to time. Are you ready for your own makeover? Find out during Steven’s new keynote presentation.

    The Power of Conversations!

    Conversations between people have a major influence on the purchase process. In this new presentation Steven describes how your company can actively manage conversations. It’s about establishing a new corporate culture. It’s also a story about the power of staff and customers. And, finally, it is also about the intelligent use of social media. This presentation is based on the books ‘The Conversation Manager’ and ‘The Conversation Company’. Using highly recognizable and refreshing insights, Steven takes his audience on a journey through the conversation world.

    Customers the day after tomorrow

    We are entering a new phase of digital transformation. Artificial Intelligence is the hot topic and with good reason. It is very much our reality. This change in technology changed the expectation of customers. In this keynote, Steven discusses the importance of remembering your customers and considering the service they expect as we dive deeper into this phase of artificial intelligence. Do you invest enough time researching the customer relationship in the day after tomorrow? Listen to customer relations expert Steven and take his advice: Start today. By finding the right communication channels, you can make your business stand out from the crowd. 

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