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Steven van Belleghem

When Digital becomes Human: The Transformation of Customer Relationships
Country: Belgium

Keynote speaker Steven van Belleghem is an expert in customer focus in a digital world. A sought-after international speaker, Steven shows his audience the world of modern customer relationships in a smart, engaging and inspiring way. Speaker Steven van Belleghem is also a bestselling author and successful entrepreneur.

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Steven van Belleghem is a charismatic speaker with the ability to truly connect with his audience – and he’s never boring! His keynote on “Customers the Day After Tomorrow” is very popular. With attendees all over the world, he has spoken in over 30 different countries.

He has an educational background in economics from the University of Ghent and spent most of his summers at the UC Berkeley to specialize in marketing. In 2001, Steven was one of the first employees to join InSites Consulting, a start-up in the online research industry. Over time he worked his way up to become one of the company’s managing partners and shareholders. He is also the co-founder of consultancy firm Nexxworks and of content creation company Snackbytes.

Speaker Steven van Belleghem started his own inspiration company called B-Conversational. Together with his business partner and wife Evi, he dedicates his work to improving clients’ customer service. Apart from being a successful speaker, Steven van Belleghem has authored several bestselling books. His latest book “Customer The Day After Tomorrow” discusses the future of customer relations in a world of artificial intelligence, automation and bots.


    Keynote by Speaker Steven van Belleghem

    When Digital becomes Human: The Transformation of Customer Relationships

    • There is an urgent need for an extreme transformation of the customer relationship.
    • Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world.
    • Steven guides you through his new story ’When digital becomes human’. It’s a narrative about the combination of the digital and the human transformation in your customer strategy.
    • This story takes you on a journey to the future. It is provocative, exciting and scary at the same time. Enjoy this amazing ride!


    Keynote by Speaker Steven van Belleghem

    Customers The Day After Tomorrow: Winning Customers in a World of AI, Bots & Automation

    • We are entering a new phase of digital transformation: Artificial Intelligence is the hot topic and with good reason. It is very much our reality.
    • This change in technology changed the expectation of customers.
    • In this keynote, Steven discusses the importance of remembering your customers and considering the service they expect as we dive deeper into this phase of artificial intelligence.
    • Do you invest enough time researching the customer relationship in the day after tomorrow?
    • Listen to customer relations expert Steven and take his advice: Start today. By finding the right communication channels, you can make your business stand out from the crowd. 
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Steven van Belleghem’s Keynote Speaking Topics