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Transform your business with Ilenia Vidili, the expert in customer-centricity

Ilenia Vidili

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Ilenia Vidili is a customer-centricity advisor, author, and keynote speaker with over a decade of experience in business-to-consumer and business-to-business companies.

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5 out of 5 stars

I would not hesitate to recommend Ilenia as speaker, she is an incredibly natural and engaging orator and exceptionally knowledgeable within her field. She was a great asset to the conference agenda and a genuine pleasure to work with.

Pete Swift - Managing Director at DIGIT See all references

Why you should book Ilenia Vidili for your next event

  • Expertise: Ilenia Vidili is a seasoned customer-centricity advisor with over a decade of experience in corporate marketing for various multinationals and startups. She has a wealth of knowledge and expertise to share with audiences looking to improve their businesses’ customer focus.
  • Inspiring keynote speaker: Ilenia is a charismatic and passionate speaker who delivers engaging and thought-provoking keynotes in multiple languages. She has inspired leaders and C-level executives of renowned companies such as Coca-Cola, L’Oreal, and Harrods.
  • Transformative insights: Ilenia’s book, Journey to Centricity, offers a definitive roadmap for leaders to transform their businesses into truly customer-centric companies. Her insights and practical advice have helped businesses of all sizes close gaps with their stakeholders, combat inefficient processes, and turn product mentalities into people mentalities.
Non-binding request for Ilenia Vidili

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About Ilenia

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Keynote

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References

Request fees and availability
Ilenia Vidili is a customer-centricity advisor, author, and keynote speaker with a passion for helping businesses improve customer focus, think differently, and create value for all stakeholders. With a global perspective on today's crucial business challenges, Ilenia inspires leaders and C-level executives to embrace customer-centricity as the key to unlock the future of their businesses.

Why you should book Ilenia Vidili for your next event

  • Expertise: Ilenia Vidili is a seasoned customer-centricity advisor with over a decade of experience in corporate marketing for various multinationals and startups. She has a wealth of knowledge and expertise to share with audiences looking to improve their businesses’ customer focus.
  • Inspiring keynote speaker: Ilenia is a charismatic and passionate speaker who delivers engaging and thought-provoking keynotes in multiple languages. She has inspired leaders and C-level executives of renowned companies such as Coca-Cola, L’Oreal, and Harrods.
  • Transformative insights: Ilenia’s book, Journey to Centricity, offers a definitive roadmap for leaders to transform their businesses into truly customer-centric companies. Her insights and practical advice have helped businesses of all sizes close gaps with their stakeholders, combat inefficient processes, and turn product mentalities into people mentalities.

Ilenia Vidili is a renowned customer-centricity advisor, inspiring keynote speaker, and author of the book “Journey to Centricity.” She holds over a decade of experience in corporate marketing for various multinationals and startups, during which she realized the wide gaps between companies and their stakeholders. Ilenia has dedicated her career to helping businesses close those gaps by thinking differently, combating inefficient processes, turning product mentalities into people mentalities, and improving customer focus.

She has delivered inspiring keynotes in multiple languages to leaders and C-level executives of renowned companies such as Coca-Cola, L’Oreal, and Harrods. Additionally, Ilenia has lectured at Anglia Ruskin University, Cambridge, and other universities worldwide.

As a global citizen, Ilenia holds a unique perspective on today’s business challenges. She believes that businesses can create a brighter future by embracing a higher purpose, creating value for all stakeholders, and contributing positively to society.

Her book “Journey to Centricity” offers a definitive roadmap for leaders to transform their businesses into truly customer-centric companies. Her transformative insights and practical advice have helped businesses of all sizes close gaps with their stakeholders, combat inefficient processes, and turn product mentalities into people mentalities.

See keynotes with Ilenia Vidili
Keynote by Ilenia Vidili

Your Journey to Customer Centricity

Based on my critically acclaimed book, Journey to Centricity, this talk explains how to become a more customer centric organisation built on three distinct pillars: humanity, technology and culture.

Keynote by Ilenia Vidili

Creating the Company of the Future

As capitalism continues to evolve, the companies that will be most successful in the future are the ones that deliver superior value to their customers, employees and society, more broadly by striving for a higher purpose, creating value for all stakeholders, and connecting with people on a deeper level. Drawing on the latest research and inspiring real-world examples, this talk shows you how to make this future a reality.

Keynote by Ilenia Vidili

Digital Transformation Begins with the Customer

Companies are investing tremendous resources in digital transformation initiatives. Yet, while technology ultimately only exists to serve human ends, many of these programs are not grounded in a deep appreciation of customer or employee needs. This talk shows you how to craft digital transformation programs that deliver real results by keeping the customer and employee experience front and centre.

Keynote by Ilenia Vidili

Tailored Keynote

This keynote can be customised based on your target audience, the message and objective of the talk.

Watch Ilenia Vidili in action

Ilenia Vidili Speaking reel - Customer Centricity Advisor | Keynote Speaker |Author

See keynotes with Ilenia Vidili

References

Ilenia is incredibly engaging, inspiring and motivating. Her passion for customer-centricity shines through. Her workshop was full of best practices and insights. We walked away with so much from it!

Steve Spiro - CEO at Halotherapy Solutions

I have hired Ilenia as a speaker for the first Italian CX Day in Milan. Her speech was very inspiring and interesting. She’s a very brilliant and excellent orator and she knows how to capture the audience's attention. Thank you Ilenia!

Sabrina Cristina Cantono - Head of Conference at Soiel International
Non-binding request for Ilenia Vidili

Send a simple request. You’ll get a quick reply with fees and availability

  • This field is for validation purposes and should be left unchanged.
Ilenia Vidili
Ilenia Vidili

5 out of 5 stars

I would not hesitate to recommend Ilenia as speaker, she is an incredibly natural and engaging orator and exceptionally knowledgeable within her field. She was a great asset to the conference agenda and a genuine pleasure to work with.

Pete Swift - Managing Director at DIGIT See all references

Keynote topics with Ilenia Vidili