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Hanselman

Andy Hanselman

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Expert on Customer Service & Business Success

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About Andy

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Business success expert, author and keynote speaker Andy Hanselman teaches businesses and their people to think in '3D': Dramatically and Demonstrably different from their competitors. With more than 25 years of experience researching and working with highly successful companies, he has real insight into how winning businesses get ahead - and stay ahead.

Andy Hanselman is a business improvement expert, consultant, author, and speaker. He has more than 25 years experience researching, working with, learning from, and speaking about successful winning businesses, their leaders and their employees. This diverse experience has helped him identify 7 common characteristics in successful business that help them get ahead and stay ahead of their competitors.

Andy Hanselman helps businesses, their leaders and their people improve their competitiveness, their customer service and their culture by ‘Thinking in 3D’ – being Dramatically and Demonstrably Different. In his latest book Think in 3D! The Characteristics of Dramatically and Demonstrably Different Businesses (2014), Andy Hanselman shares what these 3D businesses have and do set them apart from their competitors and become successful.

A down-to-earth and pragmatic speaker, Andy Hanselman brings these things to life in his presentations. From high impact keynotes that wow audiences to longer in depth interactive masterclass sessions that provide specific solutions, he offers a challenging, refreshing and relevant approach in today’s ever-changing, fast-paced world. Not one for jumping on the latest ‘fad’, he instead offers proven, transferable methods that help audiences make it work for them. Andy Hanselman offers speeches tailored to overcome the specific challenges facing a business. Recognised for his engaging and humorous approach, his stimulating, motivational and practical style offers real solutions to today’s business problems.

Read more about Andy Hanselman’s book here!

See keynotes with Andy Hanselman

    Keynote by Speaker Andy Hanselman 

    Creating Customer Delight!

    • How 3D Businesses deliver remarkable customer service consistently. Real  insights and examples of businesses that ‘wow’ their customers and exceed their expectations – that’s the ‘delight’ bit!

    Keynote by Speaker Andy Hanselman

    Think in 3D!

    • This is all about winning businesses establish a ‘Dramatic Difference‘, and crucially, ‘Demonstrate‘ it  to ensure they ‘stand out from the crowd’!

    Keynote by Speaker Andy Hanselman

    Valuing Our Values!

    • How 3D Businesses establish, promote and reinforce  a culture (‘the way we do things around here’) that creates real competitive advantage.

    Keynote by Speaker Andy Hanselman

    The 7 Characteristics Of 3D Businesses

    • An insight in to what Dramatically and Demonstrably Different businesses do and how they do it to get ahead, and crucially, stay ahead, of their competitors.

    Keynote by Speaker Andy Hanselman

    Leadership – The 3D Way!

    • The key characteristics that differentiate 3D leaders from the rest – it’s about establishing a vision that ‘stimulates, excites and inspires’ and getting buy in from their people.

    Keynote by Speaker Andy Hanselman

    Forget CRM, Think MCR! Maximise Your Customer Relationships!

    • 3D Businesses proactively give the best to, and get the best from their customers to maximise  relationships, opportunities, repeat business and referrals! This session highlights how they do it.

    Keynote by Speaker Andy Hanselman

    Make Things Better – That’s InnovatiON!

    • Andy’s definition of innovation is ‘the successful exploitation of new ideas’ and this session explores how 3D Businesses consistently get better at what they do in the areas that count.

    Keynote by Speaker Andy Hanselman

    Revolutionise Your Bottom Line!

    A practical session that highlights how 3D Businesses do it. No spreadsheets or financial trickery, but real proven processes for improving profitability and getting everyone profit focused.

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