Dr. Anthony Orsini

NAVIGATING DIFFICULT CONVERSATIONS

Through his decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate through difficult conversations in the most effective and compassionate manner. Perfect for physicians, risk managers, HR executives, and business leaders, this presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.

Target Audiences:

• Managers
• Business Leaders
• HR Professionals
• Healthcare Leaders

Learning Objectives:

• Learn how to use compassionate communication to build trusting relationships quickly
• Understand emotions and how they impact interpersonal dynamics (emotional intelligence)
• Master verbal and non-verbal techniques used to de-escalate difficult conversations and convey empathy in any situation
• Become familiar with customer/employee / patient-centric communication
• Learn key communication insights that lead to effective leadership, especially during times of uncertainty and crises

NAVIGATING DIFFICULT CONVERSATIONS IN CHILD ADVOCACY

Through his decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate through difficult conversations in the most effective and compassionate manner.

Communication across multiple disciplines is crucial in the areas of child maltreatment, human trafficking, and domestic violence. Dr. Orsini’s interactive presentation explains how building trust, establishing rapport, and resolving conflicts can benefit children, families, and the teams serving them.

Target Audeinces:

• Case Managers
• Child Advocates
• Medical Professionals
• Law Enforcement

Learning Objectives:

• Learn how to use compassionate communication to build trusting relationships quickly
• Understand emotions and how they impact interpersonal dynamics (emotional intelligence)
• Master verbal and non-verbal techniques used to de-escalate difficult conversations and convey empathy in any situation
• Become familiar with customer/employee / patient-centric communication
• Learn key communication insights that lead to effective leadership, especially during times of uncertainty and crises

LEADERSHIP SKILLS FOR WHEN TIMES GET TOUGH

Communication is no longer a “soft skill”. In fact, it is the most critical leadership skill and competency required for empowering people and teams to reach their full potential. In this time of uncertainty, when you must fuel innovation, come together as a team, navigate hybrid work, and inspire and engage the next generation of the workforce, good communication is essential for success.

In this engaging lecture, leaders will learn the 4 insights that will help any practitioner, manager, or leader cultivate the interpersonal communications skills required to thrive in today’s rapidly evolving workplace.

Target Audiences:

• HR Managers
• Executives
• Managers
• Healthcare Executives

Learning Objectives:

• Experience a paradigm shift and emerge with a completely new understanding of how to connect and communicate effectively, while learning to lead in the moments that matter the most
• Foster the confidence and competence necessary to navigate any conversation with empathy and expertise turning conflict into a catalyst for meaningful connection, engagement, and growth
• Emerge inspired and in command of the most essential skill set required to effectively navigate the future of work
• Become familiar with customer/employee / patient-centric communication
• Learn how to attract and retain talent by forming trusting relationships with team members and employees