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Exceptional customer service keynote speaker

Linda Moir

travels from UK

With her vast experience acquired while working for Virgin Atlantic, Linda is a renowned customer service speaker demonstrating how high-level staff engagement translates to better client satisfaction.

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5 out of 5 stars

I loved Linda’s positive attitude – she is a brilliantly motivating speaker and I felt inspired by her

Astella Pharma See all references

Reasons to Book Linda Moir

  • She delivers influential speeches on quite a number of topics, including customer service, consumer behavior, women in business, leadership, employee engagement, and brand image. That means her keynote speaking scope is wide enough to suit any corporate event.
  • Linda has an exceptional ability to deliver motivational speeches with unrivaled excellence. She gives her thought-provoking messages, full of stories and lessons, in a really engaging way.
  • With a unique customer service and human resource management background, she has earned an extraordinary reputation as a high-profile keynote speaker with practical examples from her own corporate world experiences.
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About Linda

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Keynote

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As a motivational speaker, only a few people come close to Linda. She believes that her story can change the way people see service. Her first challenge came when Sir Richard Branson called to give her a specific instruction; to make flying fun. She stood up to the task and did a fantastic job at Virgin Atlantic. What followed was a string of successes and experiences that would mold her into one of the best speakers at conference events. She offers advice to a wide range of audiences, delving into the principles behind the so-called Olympic-level customer service.

Reasons to Book Linda Moir

  • She delivers influential speeches on quite a number of topics, including customer service, consumer behavior, women in business, leadership, employee engagement, and brand image. That means her keynote speaking scope is wide enough to suit any corporate event.
  • Linda has an exceptional ability to deliver motivational speeches with unrivaled excellence. She gives her thought-provoking messages, full of stories and lessons, in a really engaging way.
  • With a unique customer service and human resource management background, she has earned an extraordinary reputation as a high-profile keynote speaker with practical examples from her own corporate world experiences.

Linda Moir uses a likable positive demeanor to inspire morale in businesses. According to her, this is the key to customer service success. As a leadership expert, her ideology revolves around the fact that leaders are also ordinary people, and it is helpful for any manager to seek advice from their forerunners (people who have been in leadership before).

Linda’s first big role in customer service came in the form of the Cabin Services Head at British Airways, a position she held for 11 years. This was after completing a Master’s degree in People Management & Industrial Relations in 1986. In 2001, she relinquished her position at British Airways to take up the role of Human Resource Director at NATS. With at least 2.5 million flights a year and a turnover of £600 million, Linda got the job done like never before.

In 2003, Sir Richard Branson called Linda asking her to revive customer service at Virgin. This saw her quit NATS after only two years of service. Thanks to her excellent performance at Virgin, Linda is credited with the airline’s award-winning customer service. In 2009, she was hired to deliver high-quality hosting at the 2012 London Olympics, a mandate she discharged exceptionally well, with 200, 15,000, and 6,500 staff, volunteers, and contractors, respectively.

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Keynote description

Does customer experience still matter in a world where margins are being squeezed, customers have a remote or digital only relationship with your organisation and attracting motivated teams feels more difficult than ever?

Linda will draw on her experiences to explore the theme of employee engagement and the direct relationship with customer experience and highlights the key lessons for business during times of cost cutting and low margins. Specifically, the importance of a positive reputation in uncertain times. She will look at organisations who have emerged as heroes and who have lost public trust during the pandemic.

She will put the case that a memorable customer experience is more important than ever. This is most vividly demonstrated by the London 2012 volunteer Games makers, who smashed the belief that British people ‘don’t do service’.

Linda can talk about:

  • How a differentiated customer experience can drive improved business performance.
  • The exciting opportunity that is leading rather than managing teams that work remotely.
  • The importance of great customer experience in digital or direct customer relationships
  • How Virgin Atlantic developed ‘Brilliant Basics Magic Touches’ and how the strategy delivered competitive advantage.
  • The main lessons learnt from the Olympic and Paralympic games and the parallels with commercial business.
  • Building a genuinely value- driven business that passes the millennial test.

Linda’s talks are high energy, anecdote rich and fun.

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Watch Linda Moir in action!

Linda Moir - The Customer Experience

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US: +1 347 223 5128 UK: +44 (0)20 3744 5675
Linda Moir
Linda Moir

5 out of 5 stars

I loved Linda’s positive attitude – she is a brilliantly motivating speaker and I felt inspired by her

Astella Pharma See all references

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