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Steven van Belleghem - Expert in customer focus in a digital world: When Digital becomes Human - The Transformation of Customer Relationships
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Steven van Belleghem

Expert in customer focus in a digital world: When Digital becomes Human - The Transformation of Customer Relationships
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Belgium

5.00 of 5

Top rated!
3 Client reviews

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+1 347 223 5128 +44 20 3744 5675

5 of 5

Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.<br>

Steve Vanslype

Manager Marketing & Communication Vans, Mercedes-Benz

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Non-binding request for Steven van Belleghem

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+1 347 223 5128 +44 20 3744 5675

Reasons to book Steven van Belleghem

  • International Bestselling Author: Benefit from the insights of a highly acclaimed author, as Steven's books have garnered global recognition and influenced countless organizations worldwide.
  • Elevate Customer Experience: Steven's expertise in customer experience will enable your organization to create exceptional journeys, resulting in increased customer satisfaction and advocacy.
  • Gain Customer-Centric Strategies: Steven van Belleghem delivers actionable insights and strategies to help your organization become truly customer-centric, driving customer loyalty and revenue growth.

Non-binding request for Steven van Belleghem

A charismatic speaker with the ability to truly connect with his audience
Keynote speaker Steven van Belleghem is an expert in customer focus in a digital world. A sought-after international speaker, Steven shows his audience the world of modern customer relationships in a smart, engaging and inspiring way. Speaker Steven van Belleghem is also a bestselling author and successful entrepreneur.
Steven van Belleghem is a charismatic speaker with the ability to truly connect with his audience - and he's never boring! His keynote on “Customers the Day After Tomorrow” is very popular. With attendees all over the world, he has spoken in over 30 different countries.

He has an educational background in economics from the University of Ghent and spent most of his summers at the UC Berkeley to specialize in marketing. In 2001, Steven was one of the first employees to join InSites Consulting, a start-up in the online research industry. Over time he worked his way up to become one of the company’s managing partners and shareholders. He is also the co-founder of consultancy firm Nexxworks and of content creation company Snackbytes.

Speaker Steven van Belleghem started his own inspiration company called B-Conversational. Together with his business partner and wife Evi, he dedicates his work to improving clients’ customer service. Apart from being a successful speaker, Steven van Belleghem has authored several bestselling books. His latest book “Customer The Day After Tomorrow” discusses the future of customer relations in a world of artificial intelligence, automation and bots.
Steven van Belleghem - Expert in customer focus in a digital world: When Digital becomes Human - The Transformation of Customer Relationships

Customer Reviews

5 of 5

Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humor and now a new world with exciting perspectives is waiting to be discovered.<br>

5 of 5

Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.

5 of 5

Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.

Rated 5.00/5 based on 3 customer reviews

Keynotes

Keynote by Speaker Steven van Belleghem:

Cx Strategy: The offer you can’t refuse

Having a great product and offering good service is a minimum requirement in today’s market space. It’s your ticket to ride, not your ticket to win. And the same can be said about digital convenience. Convenience is a commodity these days: if you have it, ‘fine’; if you don’t, it becomes a negative differentiator. Buying a quality product in a convenient way creates a strong transactional relationship but if you want to give your customers ‘an offer they can’t refuse’, you need to do more.

In this keynote, Steven inspires you to become a ‘partner in life’ of your customers. A partner in life understands what people need and provides it at the right time in a completely personalized way. In addition to this strategy, more and more customers expect you to use your strengths to change the world for the better.

The moment you can be a partner in life and create value for society on top of your minimum requirements, that’s when you’re presenting your customers with ‘an offer they can’t refuse’. This keynote will inspire you with examples from companies from all over the world who adopted this approach to make a difference for their clients.
Request a quote: Steven van Belleghem Cx Strategy: The offer you can’t refuse

Keynote by Speaker Steven van Belleghem:

Creating a Strong Customer Culture: The diamond in the rough

There is a big paradox in the world of customer experience right now: every company has wonderful intentions to make their customers happy but in reality the quality of execution is often average to low. In many cases, the best intentions don’t progress beyond the PowerPoint presentation.

Over the past twelve years, Steven has spoken extensively with thousands of CX professionals and his conclusion is that most companies are a ‘diamond in the rough’ in terms of customer experience: they want it so badly but they don’t succeed.

In this keynote Steven explains how to transform that diamond in the rough into a shiny diamond. This is a story about infusing your organization with real Customer Culture. This narrative will help you understand why teams don’t act upon your request to become more customer centric; it will make you see how small changes make a huge difference and it will give you the right tools to install a customer culture throughout your organization.
Request a quote: Steven van Belleghem Creating a Strong Customer Culture: The diamond in the rough

Keynote by Speaker Steven van Belleghem:

Transform the role of humans in CX: When digital becomes human

There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world. Failing to implement the digital relationship puts your company’s future on the line.

A successful digital transformation is key but it will not be enough. Due to the digital evolution, your customer relationship needs to change on a human level as well. The key challenges in this regard are both numerous and interesting: finding a balance in the relationship between man and machine, outlining the role of the human touch and using the power to connect people with people to maximum advantage.

Steven guides you through his famous story ’
When digital becomes human’. It’s a narrative about the combination of the digital and the human transformation in your customer strategy. This story takes you on a journey to the future. It is provocative, exciting and scary at the same time. Enjoy this amazing ride!
Request a quote: Steven van Belleghem Transform the role of humans in CX: When digital becomes human

Keynote by Speaker Steven van Belleghem:

Customer Experience & AI: Customers the day after tomorrow

Artificial Intelligence has the power to change the customer relationship forever. We all believe tech is cool and shiny but our focus on the tech part can blind us to other aspects.

In this keynote Steven demonstrates that not tech but customer benefits should be the guiding star in your decision making. Using AI to create faster than real time service, hyper personalized offerings and the highest convenience levels possible generate value for your organization.

In this presentation you will find inspiration on how to get ready for that customer relationship of the day after tomorrow. You will hear concrete examples and anecdotes on how artificial intelligence really makes a difference for your customers.
Request a quote: Steven van Belleghem Customer Experience & AI: Customers the day after tomorrow

Keynote by Speaker Steven van Belleghem:

When Digital becomes Human: The Transformation of Customer Relationships

There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world.

Steven guides you through his new story ’
When digital becomes human’. It’s a narrative about the combination of the digital and the human transformation in your customer strategy.

This story takes you on a journey to the future. It is provocative, exciting and scary at the same time. Enjoy this amazing ride!
Request a quote: Steven van Belleghem When Digital becomes Human: The Transformation of Customer Relationships

Keynote by Speaker Steven van Belleghem:

Customers The Day After Tomorrow: Winning Customers in a World of AI, Bots & Automation

We are entering a new phase of digital transformation: 
Artificial Intelligence is the hot topic and with good reason. It is very much our reality.
This change in technology changed the expectation of customers.

In this keynote, Steven discusses the importance of remembering your customers and considering the service they expect as we dive deeper into this phase of artificial intelligence.
Do you invest enough time researching the customer relationship in the day after tomorrow?

Listen to customer relations expert Steven and take his advice: Start today. By finding the right communication channels, you can make your business stand out from the crowd.
Request a quote: Steven van Belleghem Customers The Day After Tomorrow: Winning Customers in a World of AI, Bots & Automation

Who is Steven Van Belleghem?

Watch Steven van Belleghem in action!

A first teaser: "A diamond in the rough" ; a new customer experience book by Steven Van Belleghem

Watch Steven van Belleghem in action!

Blog posts by Steven van Belleghem

These are the 5 customer benefits of Web3

If you are left wanting to read more about how the customer experience is changing with the evolution of the internet Steven has published a free e-book. The link to the book is at the end of the article.I’ve been reading a lot about Web3 for the past weeks, a subject that really intrigues me. So mu

Read blogpost

FAQ

Here are the most common questions about Steven van Belleghem

What are Steven van Belleghem’s keynotes about?

Steven van Belleghem’s keynotes focus on customer experience, AI, digital transformation and customer culture. He shows how organizations can combine technology with human connection to build stronger customer relationships.

What does Steven van Belleghem teach about customer experience?

Steven shows why great products and convenient service are no longer enough to stand out. He helps organizations create stronger customer experiences by becoming more relevant, personal and valuable in customers’ everyday lives.

How does Steven van Belleghem connect AI and customer experience?

Steven explains how AI can transform customer relationships through faster service, personalization and greater convenience. He encourages organizations to focus on genuine customer benefits rather than adopting new technology for its own sake.

What is “Customers the Day After Tomorrow” about?

In this keynote, Steven explores customer relationships in a world shaped by AI, bots and automation. He shows how changing technology raises customer expectations and what organizations can do today to prepare for tomorrow’s customers.

What does Steven van Belleghem mean by “When Digital Becomes Human”?

“When Digital Becomes Human” explores the balance between digital efficiency and human connection. Steven shows why successful customer strategies need technology alongside meaningful human interactions that strengthen relationships.

How can Steven van Belleghem help create a customer-centric culture?

Steven explains why many companies have good intentions around customer experience but struggle with execution. He provides practical tools for creating a customer culture where teams consistently turn customer-focused ambitions into action.

What is Steven van Belleghem’s “The Offer You Can’t Refuse” keynote about?

Steven shows how companies can move beyond good products and convenient service to become a genuine “partner in life” for customers. He explores personalization, customer needs and creating value that extends beyond the transaction.

Who should attend a Steven van Belleghem keynote?

Steven’s keynotes are relevant for leaders, marketers, customer experience professionals and teams working with digital transformation. They are especially valuable for organizations looking to strengthen customer focus and innovation.

How much does a keynote cost?

The short answer is: It depends on the event and the scope of the individual assignment.

The price varies depending on factors such as the speaker, duration, location, language, format, and scope of the event. Feel free to contact us with some information about your requirements and preferences, and we will quickly provide you with a non-binding quote. Contact us here.

Non-binding request for Steven van Belleghem

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Phone: +1 347 223 5128

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